Office and Client Service Coordinator

Company Description

Eurofins Scientific is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, to make life and our environment safer, healthier and more sustainable. From the food you eat, to the water you drink, to the medicines you rely on, Eurofins laboratories work with the biggest companies in the world to ensure the products they supply are safe, their ingredients are authentic, and labelling is accurate.

Eurofins is dedicated to delivering testing services that contribute to the health and safety of society and the planet, and to its corporate responsibility to protect the environment and ensure diversity, equity, and inclusion across the entire network of Eurofins companies.

Job Description

The Client and Lab Support Specialist ensures efficient and accurate running of a fast-paced laboratory tasks, including sample receipt/processing, bottle kit orders completion, interaction with clients, and the review and submittal of reporting. This position will require a high level of focus, detail-oriented accuracy and the ability to multitask.

Essential Duties and Responsibilities:

• Greet/Welcome Walk-In Customers
• Monitor and Respond to Customer Requests
• Answer Phones and Screen Incoming calls for management
• Direct Lab Inquires to Lab
• Administrative Support to Managers/Supervisors/Sales
• Assist in Planning Staff Meetings/Birthday Celebrations
• Monitor office and kitchen supply inventory

Laboratory Operations

• Perform Work Functions and Keep Records as per Approved SOP’s and/or Laboratory Policies
• Receive/Login Samples
• Manually creates bottle order kit request from Sales or Client Relationship Executives 
• Generate Sample Reports/Invoices
• Manage Open Orders/Workflow
• Identify and Record Nonconformities on Corrective Action Requests (CAR) and on Preventive Action Requests (PAR).
• Correct Nonconformities and Potential Nonconformities
• Act as Liaison between Customers & Lab to Facilitate Completion of Work
• Administrative Operations
• Ships out all Fedex Orders

Qualifications

• Excellent computer skills with Microsoft Office Suite experience (data entry)
• Previous customer service experience (1-2 years of experience preferred)
• Proven office organizational, administrative skills
• No college degree required
• Professional working proficiency in English is a requirement, including the ability to read, write and speak in English.
• Authorization to work in the US without restriction or sponsorship

Additional Information

Position is full-time, Monday-Friday, 8 a.m.-5 p.m., with overtime as needed. 

Starting Base Rate of $18.00- $19.00, based on experience. 

As a Eurofins employee, you will become part of a company that has received national recognition as a great place to work.  We offer excellent full-time benefits including comprehensive medical coverage, life and disability insurance, 401(k) with company match, paid holidays, paid time off, and dental and vision options.

To learn more about Eurofins, please explore our website www.eurofinsus.com.

In a fast growing group, successful leaders are frequently being offered increased areas of responsibility (subject to geographic mobility).

Eurofins offers international opportunities to strong performers.

We support your development! Do you feel you don’t match 100% of the requirements? Don’t hesitate to apply anyway! Eurofins companies are committed to supporting your career development.

We embrace diversity! Eurofins network of companies believe in strength and innovation through diversity, being an Equal Opportunity Employer. We prohibit discrimination against employees or applications based on gender identity and/or expression, race, nationality, age, religion, sexual orientation, disability, and everything else that makes employees of Eurofins companies unique.

Sustainability matters to us! We are well on our way to achieving our objective of carbon neutrality by 2025, through a combination of emission reduction and compensation initiatives. We encourage our laboratory leaders to make sustainable changes at their local level, and in addition to their initiatives we also count on our dedicated carbon reduction team to help us to achieve this goal!   

Eurofins USA Environment Testing is a Disabled and Veteran Equal Employment Opportunity employer.