Product Delivery Specialist (R5077)

The Product Delivery Specialist is a highly detail-oriented, self-driven operator responsible for leading the successful execution of customer delivery programs from Production completion through customer acceptance and shipment. This role owns the delivery phase of assigned customer programs, ensuring products are complete, accurately configured, and delivered with a level of quality and professionalism that reflects Shield AI's commitment to operational excellence and customer success.

Operating with a high degree of autonomy, the Product Delivery Specialist independently manages multiple concurrent delivery workstreams in a dynamic manufacturing environment where priorities shift rapidly and standardized work instructions are limited. The role requires exceptional judgment, ownership, and problem-solving skills to assess ambiguous situations, resolve complex delivery issues, balance competing priorities, and make informed decisions that directly impact delivery schedules, product readiness, and the customer experience.

The Product Delivery Specialist serves as the primary cross-functional coordinator for assigned delivery programs, partnering closely with Production, Quality, Engineering, Maintenance, Manufacturing Planning (SIOP), Flight Operations, Logistics, Program Management, and customers to drive successful delivery execution. This individual identifies delivery risks, develops mitigation plans, coordinates corrective actions across multiple organizations, and ensures customer requirements are successfully translated into executable delivery plans.

The Product Delivery Specialist leads Factory Acceptance Testing (FAT) inventory activities and customer acceptance events while serving as the primary Product Delivery representative during those engagements. They are responsible for validating complex product configurations, ensuring customer-facing documentation is complete and accurate, coordinating final delivery readiness, and maintaining configuration integrity throughout the delivery process. Beyond execution, this role drives continuous improvement by identifying recurring issues, influencing upstream processes, improving delivery workflows, and helping establish standardized Product Delivery practices as the organization continues to mature.

Experience leading Factory Acceptance Testing (FAT), customer acceptance events, or complex hardware deliveries

Experience identifying delivery risks, coordinating corrective actions, and driving successful delivery execution across multiple organizations

Experience working with engineering change management, product configurations, revision control, or configuration management

Experience developing or improving operational processes, standard work, or delivery workflows

Experience in aerospace, defense, robotics, aviation, automotive, or another complex manufacturing environment

Experience working directly with military, government, or international customers

Experience using Costpoint, Arena PLM, Palantir Foundry, or similar enterprise systems

Military experience in logistics, aviation maintenance, quality assurance, operations, production, supply chain, or similar operational leadership roles

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Full-time regular employee offer package:

Pay within range listed + Bonus + Benefits + Equity

 

Temporary employee offer package:

Pay within range listed above + temporary benefits package (applicable after 60 days of employment)

 

Salary compensation is influenced by a wide array of factors including but not limited to skill set, level of experience, licenses and certifications, and specific work location. All offers are contingent on a cleared background and possible reference check. Military fellows and part-time employees are not eligible for benefits. Please speak to your talent acquisition representative for more information.

 

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Shield AI is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please let us know.