Customer Service Representative

Brief Summary: Customer Service Representatives are responsible for assisting all customer segments including retail, contractor, fabricator and wholesale. You are responsible for providing information about our products including availability, price, applications, limitations, and installation recommendations. You are also responsible for order entry, purchase order (P/O) processing and receiving, and freight quotes.

Essential Functions:

1. Greet and assist customers with selections and follow-through on their orders
2. Enter orders, follow-up on back-orders, invoice orders, and follow proper pick-up procedures
3. Review on-order report daily
4. Answer phone inquiries including over the phone orders
5. Resolve customer service issues
6. Process P/Os and receiving for product lines
7. Assist with stock checks, pricing, freight quotes, inventory, and processing orders
8. Develop basic understanding of design and color
9. Gain knowledge of all current and new product lines
10. Participate in weekly branch meetings
11. Other duties as assigned

Knowledge, Skills and Experience:

Required

1. High school diploma or equivalent
2. Knowledge of Microsoft Office
3. Excellent verbal and written communication skills in English
4. Excellent computer and phone skills
5. Ability to follow-through with resolving customer issues
6. Self-motivated and proactive, willing to take the extra step
7. Work cooperatively in team environment
8. Able to handle regular interruptions to serve the needs of others while maintaining focus on multiple priorities and short and long term deadlines
9. Establish and maintain cooperative relationships with customers, maintaining a warm and professional manner with a positive customer relations and customer service mindset
10. Demonstrate integrity, professionalism, and perseverance
11. Multitask and prioritize work through effective time management
12. Comply with all safety policies and protocols
13. Possess a flexible work schedule
14. Detail-oriented
15. Ability to lift 65 lbs.

Preferred

1. 1-2 years customer service experience is a plus
2. Previous experience in the tile industry is a plus
3. Previous design experience is a plus
4. Bi-lingual in Spanish a plus

Work Environment:

Well-lit, heated and/or air-conditioned indoor office and showroom setting with adequate ventilation. Occasional trips to the branch warehouse area which is well-lit, covered area with adequate ventilation.

Bedrosians is an Equal Opportunity Employer that promotes, for the health of its employees, a Drug-Free Workplace philosophy. This job posting does not constitute an offer of employment and is not an employment contract. To be considered for this position please complete a quick 3 minute application through our Careers page: https://bedrosians.applicantpro.com/jobs/