Macy's 2027 Summer Internship – Consumer Insights: Customer Experience

Be part of an amazing story

Macy’s is more than just a store. We’re a story. One that’s captured the hearts and minds of America for more than 160 years. A story about innovations and traditions…about inspiring stores and irresistible products…about the excitement of the Macy’s 4th of July Fireworks, and the wonder of the Thanksgiving Day Parade. We’ve been part of memorable moments and milestones for countless customers and colleagues. Those stories are part of what makes this such a special place to work.

Job Overview

The Consumer Insights: Customer Experience Intern will support efforts to better understand the Macy's customer journey and identify opportunities to enhance the digital and omnichannel experience. This role will leverage customer feedback, survey data, and market research to uncover insights that inform business decisions and improve customer satisfaction.

Macy’s summer internship program provides interns with a hands-on and in-depth understanding of a core business function in retail. Interns have opportunities to directly impact the business as a key part of a team and by sharing new ideas. Macy’s interns experience everything our culture has to offer through exposure to senior leaders and networking opportunities. This 8-week internship program will be held in Macy’s New York, New York Corporate offices.

What You Will Do

• Analyze customer feedback and survey data, including NPS and satisfaction metrics, to identify customer pain points, trends, and opportunities.

• Support the development of customer experience insights reports and presentations for Digital Product, Site Merchandising, and other cross-functional partners.

• Conduct deep dives into key customer journeys, including product discovery, checkout, and post-purchase experiences, to uncover areas for improvement.

• Perform competitive benchmarking and external research to identify best practices and emerging digital customer experience trends.

• Assist in translating customer insights into actionable recommendations for business partners.

• Support ad hoc customer experience projects and analyses as needed.

Skills You Will Need

Analytical & Problem-Solving Skills – Ability to interpret data, conduct analyses, and generate actionable insights to support business decisions.

Project Management & Organization – Capable of managing multiple tasks and projects simultaneously, prioritizing work, and meeting deadlines in a fast-paced environment.

Digital & Technical Proficiency – Familiarity with digital tools and platforms, including Adobe, Power BI, and marketing/CRM systems; ability to quickly learn new technologies.

Communication & Collaboration – Strong written and verbal communication skills; able to work effectively with cross-functional teams, senior leaders, and external partners.

Customer-Centric Mindset – Passion for enhancing the customer experience and driving engagement through loyalty, digital, and merchandising initiatives.

Creativity & Innovation – Able to contribute new ideas and solutions, supporting continuous improvement in marketing, digital strategy, and merchandising.

Market Awareness & Business Acumen – Understanding of retail trends, competitor activity, and business priorities to support strategic planning and execution.

Qualifications and Competencies

• Junior standing (rising senior at the time of the internship) pursuing a bachelor's degree with a strong academic record.

• Minimum 3.0 GPA preferred.

• All majors will be considered for this opportunity.

• Excellent written and verbal communication skills, including storytelling, presentation, relationship-building, and influencing skills.

• Ability to read, write, and interpret instructional documents such as reports and procedure manuals.

• Strong retail math, analytical, and problem-solving skills with the ability to analyze sales, gross margin, inventory productivity, sell-through, and other key retail performance metrics; identify trends; and translate data into actionable business recommendations.

• Advanced Excel skills, including Pivot Tables, VLOOKUP/XLOOKUP, formulas, and data analysis techniques; proficiency in Microsoft Office (Excel, Word, and PowerPoint).

• Basic understanding of financial performance metrics, profitability concepts, statistical analysis, and assortment planning.

• Ability to independently organize and prioritize multiple projects, meet deadlines, and thrive in a fast-paced environment. 

• Ability to collaborate cross-functionally with internal and external business partners while managing multiple priorities.

• Ability to run, interpret, and analyze reports using assigned systems and tools.

• Demonstrated leadership, teamwork, and relationship management skills.

• Ability to streamline processes, identify opportunities for improvement, and drive business results.

• Exhibits high standards, accountability, attention to detail, and a commitment to accuracy.

• High aptitude with the ability to process information quickly and develop solutions to business challenges.

• Ability to work a flexible schedule based on department and company needs.

Physical Requirements

• May require working with multiple computer screens and programs simultaneously for extended periods of time.   

• May Involve, reaching stooping, kneeling or crouching

• Frequently lift/move up to 10 lbs.

About Us 

This is a great time to join Macy’s! Whether you’re helping a customer find the perfect gift, streamlining operations in one of our distribution centers, enhancing our online shopping experience, buying in-style and on-trend merchandise to outfit our customers, or designing a balloon for the Thanksgiving Day Parade, we offer unique opportunities to be part of some of the most memorable moments in people’s lives.  

Join us and help write the next chapter in our story - Apply Today! 

This job description is not all-inclusive. Macy's, Inc. reserves the right to amend this job description at any time. Macy's, Inc. is an Equal Opportunity Employer, committed to a diverse and inclusive work environment.

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