Billing Specialist

About Courser
 
Courser accelerates the growth of IT service provider companies. We forge dynamic partnerships, leveraging our values of Teamwork, Service, Growth-Mindedness, Trust, and Innovation to deliver impactful solutions and phenomenal customer experiences. If you thrive in a fast-paced IT environment, join our rapidly expanding team and contribute to our ongoing success.
 
Billing Specialist
 
We are looking for a detail-oriented and customer-focused Billing Specialist to support the invoicing and revenue operations of our growing company. This role plays a key part in ensuring accurate, timely, and contract-compliant client billing for managed services, projects, and product sales. The ideal candidate thrives in a fast-paced environment and enjoys working cross-functionally with finance, service, and account management teams.
 
Key Responsibilities:
 
·       Generate and process accurate invoices for recurring managed services, time and materials, projects, and product sales.
·       Review contracts, proposals, and service agreements to ensure billing aligns with client terms.
·       Monitor billable time entries and expenses logged by technicians and validate before billing.
·       Assist in maintaining billing schedules, recurring contract renewals, and price changes.
·       Communicate with internal teams to clarify service details, contract terms, or discrepancies.
·       Respond to client billing inquiries in a timely, professional manner and resolve any issues or disputes.
·       Work with PSA tools (e.g., ConnectWise Manage, Autotask) to manage billing data and workflow.
·       Support the month-end close process by preparing billing summaries and revenue reports.
·       Identify and recommend process improvements to enhance billing accuracy and efficiency.
 
Qualifications:
 
·       2+ years of billing, accounts receivable, or finance experience; MSP or IT services industry experience preferred.
·       Experience with PSA tools (ConnectWise, Autotask, etc.) and accounting software (e.g., QuickBooks, NetSuite).
·       Familiarity with managed services contracts, recurring billing, and project invoicing models.
·       Strong attention to detail and excellent organizational skills.
·       Proficiency in Microsoft Excel and other Office tools.
·       Clear communication skills, both written and verbal, with a focus on client service.
·       Ability to work independently and collaboratively in a deadline-driven environment.
·       Experience reconciling time and expense entries with service tickets or projects.
·       Understanding of tax implications for IT services and products.
·       Familiarity with CRM/ERP integration for billing workflows.
 
Why you’ll love working here
 
At Courser, we prioritize the personal and professional development of our employees. We offer best-in-class training, mentorship, and clear self-promotion paths to help you grow. We foster a culture of innovation and encourage challenging the status quo. With teams located across the country, we leverage a wealth of knowledge and a collaborative spirit, eager to share and grow together.
 
Benefit Highlights 
 
·       Competitive benefits package, including medical, dental, vision, and life insurance 
·       401k match  
·       Unlimited vacation time*
·       Paid sick time
·       10 Holidays including your Birthday and a Floating Holiday!  
·       Healthy Lifestyle reimbursement
·       Amazon Prime reimbursement 
·       40 Hours for Volunteer Time  
·       Paid parental leave  
·       Reimbursement for ongoing education and certifications
·       Learning and development programs  
 
*Unlimited vacation time after completing one full year of employment. For the first year of employment, full-time
  team members are provided 10 vacation days. 
 
Courser is an Equal Opportunity Employer. We support diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, gender, gender identity, genetic information, national origin, citizenship status, marital status, age, physical or mental disability, caregiver status, veteran status, uniformed service member status or any other category protected by applicable federal, state, or local laws.