Front Office Supervisor

Summary

The House Office of the Legislative Counsel provides legislative drafting services to the committees and Members of the United States House of Representatives on a nonpartisan, impartial, and confidential basis. The Office works with committees and Members to understand their policies in order to draft clear, concise, and legally effective legislative language to carry out those policies.

Duties

Salary: $75,000 to $95,000 The Front Office serves as the initial point of contact for the Office by providing assistance to clients, welcoming visitors to the Office, answering general questions, and referring requests received by the Office to the appropriate attorney, drafting team, or paralegal. The Front Office Supervisor supervises a team of three Front Office Assistants who provide essential administrative and clerical support services to the staff within the House Office of the Legislative Counsel (HOLC). The Front Office Supervisor oversees the operations of the Front Office and communicates with Office management regarding the operation and performance of the Front Office. The Front Office Supervisor may work on special projects at the request and under the direction of the Legislative Counsel. The Front Office Supervisor is a supervisory position and works under the direction and supervision of the Legislative Counsel. After an initial 90-day period, the Front Office Supervisor is eligible to telework up to one day per week, at the discretion of the Legislative Counsel. Primary Duties and Responsibilities: Supervises a team of three Front Office Assistants. Ensures the effective day-to-day operations of the Front Office. Develops and maintains general working knowledge and understanding of HOLC’s practices and the legislative process. Serves as a primary representative of HOLC by providing friendly, professional, and helpful customer service to office visitors and callers, including by addressing general and routine inquiries and forwarding messages as appropriate. Ensures that the Front Office has adequate in-office presence and phone coverage during official business hours and after hours, as necessary, including by coordinating the schedules of the Front Office Assistants. Carefully assesses and distributes client requests to attorneys and paralegals by phone and email. Ensures the work of the Front Office team is performed accurately and consistently. Maintains the HOLC general inbox and ensures prompt and accurate HOLC correspondence with internal and external individuals. Maintains the schedule for Front Office staff and keeps accurate and up to date the schedule and leave records of all HOLC staff. Coordinates miscellaneous general office services, including ordering office furnishings, materials, and supplies, and maintains the office legal library. Coordinates requests and projects on behalf of the Office that involve communication with other House offices.

Qualifications and evaluation

You will be evaluated using a structured interview process.

How to apply

Qualified candidates please submit your resume online by following the instructions in this link.

Required documents

Cover Letter and Resume