Special Investigations Unit (SIU) Elder and Vulnerable Adult Financial Exploitation (EVAFE) Fraud Investigator

 

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed.  We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.

Job Description

Partners with their assigned Line of Business, other Risk/Compliance/Audit (RCA) professionals, and RCA Managers to, depending on their function, create, implement, maintain, review or oversee an effective risk management framework. Participates in projects and/or activities that ensure compliance with applicable federal, state, and local laws and regulations. Identifies gaps and inform solutions that minimize losses resulting from inadequate internal processes, systems or human errors. Identifies, responds and/or escalates risks as appropriate. Serves as a functional liaison between the Line of Business and the Lines of Defense.

Key Responsibilities

• Conduct investigations related to allegations of financial exploitation by gathering evidence and evaluating all relevant data with a sense of urgency and strong professional judgement.  

• Effectively manage case workload by prioritizing tasks to meet deadlines, ensuring production expectations are met or exceeded.

• Establish and maintain working relationships with internal stakeholders, law enforcement, social service agencies, and legal professionals to support the investigative process.

• Conduct outreach to customers, bank associates, and other related parties to gather information and support investigations effectively.

• Prepare investigative documentation and Suspicious Activity Reports (SARs), when applicable to report findings.

• Provide guidance to victim customers on the appropriate courses of action and offer fraud prevention education as needed to enhance awareness and mitigate risks to both the victim and the bank.

• Initiate and promote educational and awareness initiatives related to elder financial exploitation risks and prevention strategies within the bank and department.

• Provide coaching, training, and support to team members as appropriate, fostering a collaborative and knowledgeable team environment.

• Facilitate, lead, and participate in meetings to discuss case progress and investigative and operational strategies.

• Maintain diligent records of investigations and outcomes to ensure compliance with legal requirements, bank policies, and regulatory standards.

• Remain current on emerging risks and trends through continuous education and training to enhance investigative effectiveness. 

• Adhere to and comply with applicable federal, state, and local laws, regulatory requirements, bank policies, and internal procedures and guidance.

• Perform the day-to-day duties of the Team Lead in their absence to ensure seamless operations within the team.

Basic Qualifications

• Bachelor's degree, or equivalent work experience

• Typically more than two years of applicable experience

Preferred Skills/Experience

• In-depth knowledge of laws, policies, and FinCEN advisories covering elder financial exploitation.

• Strong understanding of banking practices, financial regulations, and fraud prevention techniques to identify exploitation and risks.

• Strong critical thinking and problem-solving skills to independently investigate allegations of financial exploitation, draw logical conclusions, and document actions and findings in a clear, concise, and accurate manner.

• Skilled in assessing complex situations and developing effective solutions, including intervention opportunities that effectively address issues of financial exploitation.

• Expertise in establishing trust and rapport with elderly and vulnerable victims while maintaining professional objectivity and sensitivity during questioning and discussions.

• Excellent verbal and written communication skills for outreach to victims, writing reports, and providing testimony in legal settings.

• Proven experience working in cross-functional teams to address cases holistically, fostering effective partnerships with law enforcement officials, social service agencies, and legal professionals.

• Ability to initiate outreach initiatives that promote awareness and prevention strategies against financial exploitation.

• Strong time management and organizational skills, ensuring effective task prioritization and completion.

• Preferred professional certification(s): Certified Fraud Examiner (CFE), Certified Financial Crimes Investigator (CFCI), Elder Abuse and Financial Exploitation Certification.

*This role requires working from a U.S. Bank location three (3) or more days per week.  

**We are hiring in the following locations:

• Tempe, AZ

• Minneapolis, MN

• Charlotte, NC

• Cincinnati, OH

• Columbus, OH

• Knoxville, TN

• Milwaukee, WI

If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.

Benefits: 

Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following:

• Healthcare (medical, dental, vision)

• Basic term and optional term life insurance

• Short-term and long-term disability

• Pregnancy disability and parental leave

• 401(k) and employer-funded retirement plan

• Paid vacation (from two to five weeks depending on salary grade and tenure)

• Up to 11 paid holiday opportunities

• Adoption assistance

• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

Review our full benefits available by employment status here.

U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law.

E-Verify

U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program.

The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, U.S. Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401(k) contribution and pension (all benefits are subject to eligibility requirements). Pay Range: $66,640.00 - $78,400.00

U.S. Bank will consider qualified applicants with arrest or conviction records for employment. U.S. Bank conducts background checks consistent with applicable local laws, including the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act as well as the San Francisco Fair Chance Ordinance. U.S. Bank is subject to, and conducts background checks consistent with the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA). In addition, certain positions may also be subject to the requirements of FINRA, NMLS registration, Reg Z, Reg G, OFAC, the NFA, the FCPA, the Bank Secrecy Act, the SAFE Act, and/or federal guidelines applicable to an agreement, such as those related to ethics, safety, or operational procedures.

Applicants must be able to comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies.

Posting may be closed earlier due to high volume of applicants.