Operations Improvement Lead

PURPOSE

Drive operational discipline and continuous improvement across site operations by developing and strengthening the systems, work processes, policies, and procedures that support achievement of site goals. Serve as a senior technical advisor to the local Operations team on best practices, shift team development, turnaround readiness, capital projects, and Process Safety Management activities, including PHAs and HAZOPs.

CORE RESPONSIBILITIES

• Develop and maintain site-wide systems to track compliance with housekeeping, work permitting, and lockout/tagout (LOTO) requirements, ensuring gaps are identified and addressed promptly.
• Lead the digitization of operator rounds, incorporating input from site disciplines and area leaders to improve data quality, accountability, and equipment monitoring.
• Manage the tenured operator training program, ensuring training coordinators deliver required content and milestones to sustain workforce capability.
• Improve the operating procedure review process to close Process Safety Management gaps and maintain accurate, current, and compliant procedures.
• Lead implementation of and monitor adherence to operational work processes, including shift handover, abnormal situation management, alarm management, and safety device bypass management.
• Identify and implement opportunities to streamline operations, eliminate waste, and maximize value-added activities, applying Lean tools as appropriate.
• Champion the adoption of artificial intelligence and digital tools across the Operations department to improve productivity and decision-making.
• Support PHAs, HAZOPs, turnaround readiness, and capital project activities by representing Operations requirements and advising on operational best practices.

QUALIFICATIONS

• Bachelor's degree in Engineering or a related technical field, or an equivalent combination of education, certification, and experience.
• 7+ years of progressively complex experience in refining, petrochemical, or process-industry operations.
• Working knowledge of Process Safety Management (OSHA 1910.119), including participation in PHAs/HAZOPs and management-of-change reviews.
• Experience leading operational work process implementation, procedure development, or operator training programs.

SKILLS

• Operational discipline and work process design, implementation, and sustainment
• Continuous improvement and Lean methodologies to eliminate waste and improve efficiency
• Data analysis and digital tool adoption, including AI and electronic rounds applications
• Influence without authority across operations, maintenance, engineering, and HSE stakeholders
• Clear technical communication, facilitation, and coaching of shift personnel
• Project management and prioritization across multiple concurrent initiatives