Custodial Records Associate

 

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed.  We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.

Job Description

Join a fast-paced operations team where accuracy, responsiveness, and collaboration make a meaningful impact. As a Custodial Records Associate, you will process important file-release requests for banks, servicers, issuers, investors, and other business partners.

You will review incoming requests, verify required information and authorized signers, accurately enter information into internal systems, and initiate requests for physical files. Your work helps ensure files move efficiently through the Vault, release verification, and shipping teams.

What You’ll Do

• Review release requests received through a shared mailbox and confirm that all required forms and information have been provided.
• Validate authorized signers, loan information, release details, destinations, and shipping information.
• Accurately enter information into internal systems and initiate file-pull requests.
• Process payoff, litigation, foreclosure, court-related, servicing, and other file-release requests.
• Route inquiries and requests to the appropriate department when another team’s support is required.
• Coordinate with the Vault, release verification, shipping, Client Service Management, Structured Finance, and other front-office and back-office teams.
• Manage changing priorities and time-sensitive requests while maintaining accuracy.
• Communicate professionally with customers and business partners, including during challenging or urgent situations.
• Use Microsoft Excel to sort information and locate details within spreadsheets.
• Support work across multiple DCS locations based on team workload and business needs

What Will Help You Succeed

You will be successful in this role if you are detail-oriented, adaptable, and comfortable working independently in a computer-based processing environment. The team handles approximately 30 to 40 emails each day, and priorities can change quickly when urgent requests are received

Strong candidates will bring:

• Strong customer service and professional communication skills
• A high level of attention to detail and accuracy
• The ability to manage deadlines and changing priorities
• General Microsoft Excel experience, including sorting and locating information
• Flexibility and adaptability in a fast-paced environment
• The ability to collaborate effectively with several partner teams
• Sound judgment when handling sensitive or high-risk requests

Basic Qualifications

• Associate's degree or vocational training, or equivalent work experience
• Three or more years of related experience
• Physical requirements (with or without reasonable accommodation)
• Ability to push, pull, and/or lift 20 lbs or more; standing for long periods; able to bend or squat; willingness to climb stepladders up to 10 feet high.

Location and Schedule

• Location: 1133 Rankin Street, Suite 100, St. Paul, Minnesota 55116
• Work arrangement: Fully onsite
• Schedule: Monday through Friday, 8:00 a.m. to 4:30 p.m.
  

If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.

Benefits: 

Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following:

• Healthcare (medical, dental, vision)

• Basic term and optional term life insurance

• Short-term and long-term disability

• Pregnancy disability and parental leave

• 401(k) and employer-funded retirement plan

• Paid vacation (from two to five weeks depending on salary grade and tenure)

• Up to 11 paid holiday opportunities

• Adoption assistance

• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

Review our full benefits available by employment status here.

U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law.

E-Verify

U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program.

The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, U.S. Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401(k) contribution and pension (all benefits are subject to eligibility requirements). Pay Range: $21.25 - $28.32

U.S. Bank will consider qualified applicants with arrest or conviction records for employment. U.S. Bank conducts background checks consistent with applicable local laws, including the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act as well as the San Francisco Fair Chance Ordinance. U.S. Bank is subject to, and conducts background checks consistent with the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA). In addition, certain positions may also be subject to the requirements of FINRA, NMLS registration, Reg Z, Reg G, OFAC, the NFA, the FCPA, the Bank Secrecy Act, the SAFE Act, and/or federal guidelines applicable to an agreement, such as those related to ethics, safety, or operational procedures.

Applicants must be able to comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies.

Posting may be closed earlier due to high volume of applicants.