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The Associate Director, Care Management provides operational leadership for multiple Care Management teams and leaders, with accountability for execution, performance, quality, productivity, and associate engagement. This role helps translate enterprise and segment priorities into consistent care management operations that support members, caregivers, associates, and business partners

The Associate Director demonstrates a strong understanding of how organizational capabilities, operational priorities, and care management strategies connect across departments. This leader translates those priorities into day-to-day execution by overseeing performance, workforce planning, productivity, process improvement, quality initiatives, and leader effectiveness across multiple teams

Key Responsibilities

The Associate Director, Care Management will:

• Lead, coach, and develop care management leaders who are accountable for frontline care management associates, ensuring consistent expectations, strong leader routines, and effective support for team performance.
• Foster a culture of engagement, accountability, inclusion, and continuous improvement that supports both associate and member experience.
• Foster an environment of accountability, inclusion, engagement, and continuous improvement where leaders and associates understand expectations, use data to guide decisions, and stay focused on member and associate experience.
• Monitor, analyze, and interpret performance data, trends, and outcomes to drive informed decision-making and operational improvements.
• Achieve key performance indicators (KPIs) at both the individual and team levels.
• Partner with Workforce Management and operational partners to evaluate staffing needs, inventory trends, productivity, scheduling impacts, and capacity planning across assigned teams.
• Develop and implement initiatives that generate administrative savings while maintaining quality and compliance standards.
• Maintain accountability for operational quality, audit readiness, compliance expectations, and consistent execution of care management processes across assigned areas.
• Lead and support cross-functional projects and strategic initiatives from planning through execution.
• Ensure alignment with organizational priorities related to quality, productivity, member satisfaction, and associate engagement.
• Provide leadership and oversight for complex operational and performance challenges, identifying solutions that improve outcomes across multiple teams

Use your skills to make an impact
 

Required Qualifications

• Active Registered Nurse (RN) license in the state of Michigan.
• Must reside in Michigan.
• 6+ years of experience in clinical care, care management, or population health.
• 2+ years of leadership experience managing leaders or care management professionals in a clinical, care management, managed care, or population health environment.
• Demonstrated experience leading multiple projects and initiatives simultaneously from development through implementation.
• Knowledge of Home and Community-Based Services (HCBS), Long-Term Services and Supports (LTSS), Medicaid regulations, and person-centered planning principles.
• Proven ability to analyze, interpret, and present operational, quality, productivity, staffing, and performance data to senior leaders, managers, and frontline associates.

Preferred Qualifications

• Advanced degree in nursing or a business-related field.
• Progressive operational leadership experience in healthcare, care management, population health, or managed care.
• Experience leading managers and/or supervisors within a multi-level leadership structure.
• Experience with workforce planning, productivity management, and operational performance improvement initiatives.

Additional Information

• Schedule/Time Zone: Monday through Friday, 8:00 AM – 5:00 PM Eastern Time zone with flexibility to work overtime as needed.
• Work Location: State of Michigan
• Work Style: Hybrid
• Travel Requirement: Up to 25% travel within Michigan to attend market and leadership meetings, represent Care Management, and participate in onsite state meetings.
• Number of Direct Reports: You will manage 1 to 9 direct reports

Work at Home Requirements: To ensure Home or Hybrid Home/Office employees’ ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria: At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is required; wireless, wired cable or DSL connection is suggested. In certain roles, the minimum recommended internet speed required by Humana may not be sufficient for business needs. Humana reserves the right to require associates to upgrade their internet service if necessary. Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information.

 

Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required.

 

Scheduled Weekly Hours

40

Pay Range

The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.

 

$104,000 - $143,000 per year

 

This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.

Description of Benefits

Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.

About us
 

About Humana: Humana Inc. (NYSE: HUM) is a leading U.S. healthcare company. Through our Humana insurance services and our CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health – delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare and Medicaid, families, individuals, military service personnel, and communities at large. Learn more about what we offer at Humana.com and at CenterWell.com.

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Equal Opportunity Employer

It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.