Front Office Assistant Manager, NF-03

Summary

This vacancy is located at the Shades of Green Resort.

Duties

DESCRIPTION OF MAJOR DUTIES AND RESPONSIBILITIES: Serves as the Front Office Assistant Manager formulates instructions and directives necessary to conduct service-oriented and cost-effective operations. Conducts reviews of guest comments, surveys, and operations to identify problems and initiates appropriate corrective action. Evaluates the success of programs based on customer satisfaction. Monitors labor, and other expenses; presents analysis to the Front Office Manager.Develops operating policies, programs and procedures for the department and submits them to the Manager for approval. Monitor and evaluates guest satisfaction to ensure that first-class hotel standards are met. Participates in regular departmental inspections and reviews; resolves guests complaints. Insures compliance with policies and procedures; provides for adequate internal controls, inventory management, and accountability for property and funds. Maintains a high quality and quantity of work output by setting the initiative for cost effective and timely productivity. Maintains a professional work environment with other hotel departments.Performs a full range of supervisor duties including developing, evaluating, and obtaining approval for staffing levels. Recommends recruitment or reassignment actions; recommends selections. Conducts performance appraisals, and submits for approval by the Manager and Director. Insures active support of diversity and equal opportunity programs. Initiates or recommends disciplinary actions; initiates recommendations for awards and pay adjustments. Insures skill level training is developed, conducted, and evaluated on an ongoing basis. Recommends employee development and training programs, work schedules, etc. Conducts skill level training.

Qualifications and evaluation

Your experience is subject to evaluation and verification against the information in your resume. The numeric rating you receive is a self-assessment only and is based on your responses to the questionnaire. Do not overstate or understate your level of experience and capability. If a determination is made that you rated yourself higher than is supported by your resume, or if your resume lacks sufficient information, you will be rated accordingly or you may be considered ineligible. Your application will remain active for 60 days or upon declination of the position identified in this vacancy (whichever occurs first). Applicants will be referred as vacancies occur. Hiring preferences and priority considerations will be applied in accordance with Federal Law and applicable regulations.

How to apply

You may submit your application packet using one of the two methods identified below: Electronically (preferred): https://www.usajobs.gov/ and search for announcement number NENAFSG2613087915. All documentation required in the vacancy must be submitted by 11:59 p.m., Eastern Standard Time, on the closing date of the announcement. Manually: A manual application may be obtained by contacting the servicing Human Resources Office listed on this announcement. If you are applying manually, all required documentation must be received no later than 1:00 p.m., Eastern Standard Time to the Human Resources Office, on the closing date of the announcement. Shades of Green Resort is located on Walt Disney World Property.

Required documents

The following documents must be submitted with your application: Resume Optional: Our job application (DA Form 3433) will be accepted in place of a resume. Please note that if you upload multiple resumes, only the most recently uploaded version will be used to determine your qualifications for this position. The below items are accepted and may be needed to support a qualification and/or claimed priority/preference Cover Letter DD-214/ Statement of Service DA FORM 3434 Other Resume SF-50/ Notification of Personnel Action Including any of the following on your resume may result in an ineligible rating: Classified or government sensitive information Social Security Number (SSN) Photos of yourself Personal information, such as specifically mentioning your age, gender, race/national origin, etc Encrypted and digitally signed documents Illegible documents or files that cannot be opened

Additional information

Additional selections may be made from this vacancy announcement for up to 60 days after the closing date. Payment of Permanent Change of Station (PCS) costs is not authorized based upon a determination that a PCS move is not in the Government interest. Please check out our application information kit to view additional information you may find useful when applying for our jobs.