Golf Operations Assistant

Summary

This position is located in the Golf Branch, Recreation Division, Morale, Welfare and Recreation (MWR) Department, Naval Station, Great Lakes, IL. The incumbent assists with the business and administrative management of the golf shop operation, which excludes grounds maintenance and the food and beverage operation.

Duties

The incumbent assists the Golf Operations Manager in the efficient operation and administration of the Golf Pro Shop and related areas including retail space, club and cart rentals, and the driving range program, A significant amount of time is spent controlling the sales counter and cash -register operation. Assists the Manager to operate, maintain, purchase, display and control retail golf merchandise operation and promote sales and excellent customer service. Counsel patrons in the purchase and use of merchandise and ensures that quality products are ordered and stocked appropriately. Prepares purchase order requests for merchandise and supplies and forwards to supervisor for approval. Ensure staff keeps golf shop neat and clean and maintains appeal by constantly changing/re-arranging fixtures and displays in an effort to increase sales and improve customer satisfaction. The incumbent helps maintain records of all merchandise ordered and received, paying particular attention to special orders and requests from patrons for specific items to sell. Conducts surveys and evaluates past, present and future sales in an effort to formulate a buying plan for the next season. Provides input for the overall development of the golf recreation program. Promotes the program by helping to coordinate golf leagues, outings, clinics, intramural golf, junior golf and tournament programs. Maintains relationships in and out of the department as necessarily to accomplish departmental functions. Helps develop and maintain a public relations program designed to promote and develop local interest in the golf course and the game of golf. Assists in the selection, scheduling, training, instruction (including safety) and guidance of golf shop personnel. Constant review of more efficient methods and procedures is required. Helps maintain a working climate in which employees are effectively motivated to work to their fullest potential. Maintains records which are required for the efficient operation of the golf shop operation, such as usage reports, purchase orders, employee data, yearly planner log, property book records and merchandise inventories. Maintains all change funds in accordance with applicable directives, and on a daily basis, checks and balances all cash and receipts, making deposits when required. Maintains all change funds in accordance with applicable directives, and on a daily basis, checks and balances all cash and receipts, making deposits when required. Acts as the Facility Manager in the absence of supervisor, ensuring all aspects of the golf shop operation adhere to existing branch policies, procedures and controls. Enforces the rules and regulations governing the use of the golf course and facilities by utilizing sound judgment. Assures patron satisfaction by resolving complaints and other customer issues in a timely manner.Perform other related duties as assigned.

Qualifications and evaluation

All resumes will be reviewed to determine if they meet the hiring eligibility and qualification requirements listed in this announcement, and will be rated based on the information provided in the resume to determine the level of knowledge, skills and abilities (KSAs) related to the job requirements. Using the qualifications of the position, a predetermined rating criterion of KSAs will be used for each resume. Best qualified applicants will be referred to the hiring manager. The selecting official may choose to conduct interviews.

Education

This position does not have a positive education requirement.

Benefits

Permanent, part-time are seasonal positions are open year-round. We're always looking for talented professionals in these key areas: Sports, Fitness & Aquatics - Outdoor Recreation - Marina Services - Golf Course Operations - Food & Beverage - Programs/Special Events - Administration - More! MWR - A GREAT place to work with GREAT work perks: Competitive Pay Free Trainings, Certifications and Professional Development Opportunities Flexible Hours Advancement Opportunities Eligible for Overtime Free Fitness Center Membership Onsite Childcare Options (with reduced rates) Tax Free Shopping at the Navy Exchange Robust Employee Assistance Program (complimentary access to health, financial, social, & legal services) Access to American Forces Travel (discounted leisure travel, entertainment, concert & attraction tickets) Access to On Base Entertainment and Events Access to Recreation Centers (reduced rates for movies, bowling, party/picnic gear rental, golf) and more! Additionally, MWR leadership values its employees and provides multiple ways for employees to move upward in your career!

How to apply

To be considered for this vacancy you must apply and complete the online questionnaire and submit the documentation specified in the Required Documents section above. The complete application package must be submitted by 11:59 PM (EST) on 09/11/2026 to receive consideration. To begin, click Apply to access the online application. You will need to be logged into your USAJOBS account to apply. If you do not have a USAJOBS account, you will need to create one before beginning the application.To preview the Application Questionnaire, please click the following link: https://apply.usastaffing.gov/ViewQuestionnaire/13045830 It is your responsibility to ensure your application package (resume, supporting documents, and responses to the questionnaire) is complete, accurate, and submitted by the closing date. Additional information on how to complete the online application process and submit your online application may be found on the https://help.usastaffing.gov/Apply/index.php?title=Applicant To verify or check the status of your application, log into your USAJOBS account.Once logged in, the Welcome screen lists your applications, your application status and the date it was last updated. For information on what each Application Status means, visit: https://www.usajobs.gov/Help/how-to/application/status DON is an Equal Employment Opportunity Employer. All qualified candidates will receive consideration without regard to race, color, national origin, religion, sex, age, mental or physical disability, genetic information, reprisal, marital status, political affiliation, sexual orientation, or any other non-merit factor. The DON provides reasonable accommodations to applicants with disabilities. Applicants with disabilities who believe they may require reasonable accommodation(s) should email their request to MILL_HQ_NAF_HR.FCT@navy.mil to ensure proper consideration is given.

Required documents

The following documents are required at the time of application: Resume Proof of education/training/licensure: provide a copy of your awarded/conferred college transcript(s) and licensure as applicable If claiming Department of Defense (DOD) Non-appropriated Fund (NAF) Business Based Action (BBA) priority consideration: provide a copy of the notice of separation If claiming Military Spouse Preference: provide a copy of the sponsor's Permanent Change of Station (PCS) orders and a marriage certificate at the time of application If claiming Veteran's Preference: provide a copy of your DD-214, Member-4 page and any supporting documentation (SF-15, V.A. disability letter, proof of service, etc.) If a current or former Federal Employee: provide a copy of your most recent Personnel Action Report (PAR) or SF-50 NOTE: Failure to provide the required documents may impact eligibility, qualifications determination. Starting May 7, 2025, non-affiliated individuals requesting access will need a REAL ID-compliant driver's license or another acceptable form of identification to access CNRMA Installations. This applies to everyone, including the following: but not all inclusive: Vendors Dependents aged 18 and older Service Providers Veterans with service-connected disabilities Contractors Visitors (includes visitors in same vehicle with CAC holder) Transportation services (taxi, limo, ride share) Agent, Assist, Aid, Care Giver Letters Au Pairs, Child Care Providers What are acceptable alternative forms of identification for base access? If you don't have a REAL ID-compliant driver's license, you can use one of the following: U.S. passport or passport card Military ID card (Common Access Card or CAC, DoD retired ID card) Permanent resident card (Green Card) Transportation Worker Identification Credential (TWIC) Enhanced Driver's License (EDL) Other forms of identification accepted by the Department of Homeland Security How can I obtain a REAL ID-compliant license? To obtain a REAL ID-compliant license, you'll need to visit your state's driver's license agency with the following documents: Proof of identity (e.g., birth certificate, passport) Proof of Social Security number (e.g., Social Security card) Two proofs of residency (e.g., utility bills, bank statements) Please follow the link below for more information in regards to READ ID for base access:https://cnrma.cnic.navy.mil/Operations-and-Management/Base-Access/REAL-ID-Act/

Additional information

Salary is dependent on experience and/or education. Some positions have special requirements. Selectee may be required to complete a one (1) year probationary period. Participation in Direct Deposit/Electronic Fund Transfer within the first 30 days of employment is required. We utilize E-Verify to confirm selectee's eligibility to work in the United States. Salary is dependent on experience and/or education. This announcement may be used to fill additional vacancies within 60 days of issuance of selection certificate. For positions requiring travel more than twice per year, selectee may be required to obtain and maintain in good standing a Government-issued Travel Card for official government travel purposes. Executive Order 12564 requires a Federal workplace free of illegal drugs. According to the Executive Order, all Federal employees are required to remain drug free throughout their employment. Commander, Navy Installations Command is a Drug-Free Federal Workplace. The use of illegal drugs will not be tolerated, and use of or intoxication by illegal drugs will result in penalties up to and including removal from Federal Service.