General Supervisor

Job Description

The Role 

A General Supervisor leads the operational function of a warehouse processing center or distribution center and is accountable for safe, reliable, and customer-focused warehousing activities. You will direct daily operations on an assigned shift and lead salaried and hourly employees who support accurate, timely, and high-quality customer shipments. You will establish expectations, remove operational barriers, reinforce safe work practices, and partner with employees, union representatives, site leadership, and business partners to deliver performance in a fast-paced processing-center environment. The role requires sound judgment and initiative to make decisions with limited guidance while keeping site leadership informed of significant risks, issues, and performance trends. 

 

What You’ll Do 

• Lead daily warehouse operations for the assigned shift, aligning staffing, material flow, equipment, and priorities with business needs. 
• Manage, coach, and develop salaried and hourly employees by setting expectations, providing feedback, recognizing contributions, and addressing performance concerns. 
• Maintain a visible safety culture by enforcing workplace safety rules, supporting ergonomics and housekeeping standards, and addressing hazards and near misses. 
• Monitor productivity, quality, inventory accuracy, responsiveness, and shipment performance; communicate gaps and implement timely countermeasures. 
• Ensure customer shipments are accurate, complete, and delivered on schedule. 
• Build productive working relationships with employees, union representatives, site leadership, and cross-functional partners while consistently administering company policies, operating procedures, applicable labor agreement provisions, and standardized work. 
• Participate in staffing and selection activities, onboarding, training, qualification, and succession development. 
• Apply structured problem-solving and continuous-improvement methods to reduce variation, eliminate recurring issues, improve material flow, and strengthen process stability. 
• Ensure effective shift handoffs and escalation routines, and communicate operational risks, priorities, performance updates, and action plans to site leadership. 
• Partner with Quality, Materials, Maintenance, Workplace Safety, Human Resources and Labor Relations, Engineering, Transportation, and other support organizations to resolve issues and sustain performance; support GM standards, Global Manufacturing Systems (GMS) practices, and site operating routines. 

 

Your Skills & Abilities (Required Qualifications) 

• High School Diploma
• 5+ years' experience leading warehouse, distribution, logistics, material-handling, manufacturing, or processing-center operations. 
• Strong knowledge of warehouse execution, inventory control, shipping and receiving, material flow, and customer-service requirements. 
• Ability to work effectively with union representatives and cross-functional business partners. 
• Ability to work a nonstandard schedule, including assigned shifts, overtime, weekends, holidays, or schedule changes as business needs require. 
• Ability to use standard business and operational systems to review performance, document actions, and communicate results. 

 

What Can Give You a Competitive Advantage (Preferred Qualifications) 

• Experience in automotive aftermarket, parts distribution, warehouse processing, or a comparable high-volume operation. 
• Experience leading a union-represented workforce or working under applicable labor agreement provisions. 
• Experience with warehouse management systems, automated storage and retrieval systems, material-handling equipment, or related technologies. 
• Familiarity with Global Manufacturing Systems (GMS), BIQ, lean principles, standardized work, and structured problem-solving methods. 
• Experience leading multishift operations, launch activities, process changes, or continuous-improvement initiatives. 
• Experience using operational metrics and data to identify trends, prioritize actions, and improve results. 
• Demonstrated ability to lead, coach, and hold employees accountable in a team-based environment. 
• Strong verbal, written, and interpersonal communication skills, including the ability to resolve conflicts and communicate operational issues clearly. 
• Demonstrated problem-solving, decision-making, prioritization, and initiative, with the ability to make sound decisions with limited guidance. 
• High integrity, accountability, sound judgment, and adaptability in a fast-paced processing-center environment. 



GM does not provide immigration-related sponsorship for this role. Do not apply for this role if you will need GM immigration sponsorship now or in the future. This includes direct company sponsorship, entry of GM as the immigration employer of record on a government form, and any work authorization requiring a written submission or other immigration support from the company (e.g., H1-B, OPT, STEM OPT, CPT, TN, J-1, etc).

This role is categorized as onsite. This means the selected candidate is expected to report to a specific location on a full-time basis.

This job is not eligible for relocation benefits. Any relocation costs would be the responsibility of the selected candidate.



About GM

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