Branch Office - Operations Coordinator

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POSITION PURPOSE

The Operations Coordinator- Has full accountability for processing completed work orders for invoicing to customers. He/She is responsible for managing several queues to efficiently resolve work order disputes and complete the order cycle to invoicing. This position requires excellent organizational skills, strong communication skills, and the ability to work effectively under pressure.

PRINCIPAL RESPONSIBILITIES AND DUTIES

• Ensures daily review of completed queue for work orders processed and ready to invoice (RTI).
• Processes work orders in dedicated ERP system for billing and invoicing.
• Creates invoices for internal and external customers and distributes appropriately, uploading to corresponding portals where necessary
• Reviews customer contracts and POs to ensure billing information is up to date and accurate
• Creates POs for parts and materials as needed
• Provides administrative support as needed including but not limited to faxing, copying, answering calls, etc.
• Communicates effectively with service professionals regarding work order notes and discrepancies
• Manages the flow of work orders between various queues
• Keeps records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken
• Confers with customers to clarify issues, identify underlying concerns, and develop an understanding of their respective needs and interests
• Collaborates with other Tanknology departments to ensure timely billing and invoicing of service work orders
• Addresses escalated customer concerns and provides resolutions
• Refers unresolved customer grievances to designated departments for further investigation.
• Provides appropriate reporting to management as required
• Performs all other duties as assigned.

Tanknology is an EEO employer - M/F/Vets/Disabled