Senior Quality Control Manager

Overview

Overview

The Senior Quality Manager will serve as the Quality Director for the Upstate NY Business. They will provide strategic leadership and oversight of Gilbane’s Quality program across its regional portfolio of projects, ensuring consistent compliance with contract requirements, building standards, and Gilbane’s enterprise quality practices. Serving as the functional leader for QC personnel and project quality management regionally, this role oversees Quality staffing and qualifications, project-specific Quality management plans, audits, corrective actions, performance metrics, and the development and training of Quality Managers supporting projects globally.

Who are we?  

As a Top-10 ENR Contractor, Gilbane is a family-owned business with 45 offices that has been shaping communities since 1870. Consistently recognized as one of the most reputable construction management firms in the country, Gilbane is committed to delivering projects safely and on-time. You will have the opportunity to build schools, labs, hospitals, corporate offices, sports arenas and more! 

We are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.

Who are you? 

You are someone who acts inclusively, showing empathy and treating others with respect and dignity in order to uphold Gilbane’s core value of Caring and “People First” workplace culture. You seek to listen in order to understand and can convey information clearly. You’re a strong problem solver who can identify, prioritize, and implement alternatives for solutions, and you demonstrate adaptability by collaborating with others and supporting team members to achieve excellence. A self-starter who shows passion, commitment, and ownership all while delivering on business outcomes and driving results. You’re someone who identifies opportunities for new and improved ways of doing things that result in value-add solutions.  

Your core values match Gilbane’s: Integrity, Caring, Teamwork, Toughmindedness, Dedication to Excellence, Discipline, Loyalty, and Entrepreneurship. 

What’s in it for you?   

Gilbane offers employees multi-dimensional training opportunities through a number of resources. While managing your responsibilities to projects, you will be able to enroll in trainings through our award-winning Gilbane University to build leadership and technical skills. In addition, you would work with an experienced team which provides you with the opportunity to learn new industry skills every day. You will protect and promote the interests of both Gilbane and the client in all matters as well as demonstrating the personal characteristics of a developing leader. 

Responsibilities

• Lead the regional quality community of practice, fostering a culture of quality, continuous improvement, accountability, and technical excellence across projects.
• Serve as point of contact with the Division on QA/QC best practices, lessons learned, questions, topics and issues. Establish and maintain a regional lessons-learned process, ensuring successful practices, recurring risks, and technical knowledge are communicated across projects and incorporated into future planning and execution
• Serve as Functional leader of Quality personnel in a matrix organization serving projects regionally, assigning only qualified individuals to projects as required; including vetting proposed Quality Management personnel assignments to ensure contract qualifications are met.
• Participate in project pursuit, preconstruction, and startup activities to identify project-specific quality risks, staffing needs, contractual obligations, and quality program requirements. Collaborate with operations, procurement, and trade partners to improve supplier and subcontractor quality performance.
• Assist project teams in developing project-specific Quality Management Plans that comply with contract requirements and Gilbane enterprise standards. Provide training and coaching to project teams on the Quality Management Plan to ensure functional comprehension.
• Identify and escalate significant project quality risks, emerging trends, and systemic program weaknesses to regional and enterprise leadership, providing recommendations for mitigation and resolution
• Manage and maintain a robust Quality Audit program for regional projects working in conjunction with the Operational Excellent team; Lead regional corrective and preventive action (CAPA) efforts, including root cause analysis of significant quality events, recurring deficiencies, customer concerns, and audit findings.
• Review and approve project-specific Quality Management Plans; including establishing Quality Program early start-up and close-out processes and monitoring metrics. Develop, maintain, and communicate regional quality performance metrics and dashboards, including trends related to inspections, deficiencies, rework, audits, corrective actions, turnover quality, and customer satisfaction
• Interface with Business Unit and Operations Management on Quality needs and program implementation
• Coordinate with the Enterprise Quality Director to align regional quality initiatives, performance metrics, training programs, and enterprise standards
• Coordinate and conduct onboarding and training for project Quality Managers.
• Work with Global Quality Director and the internal Gilbane University team to create training material to incorporate Enterprise’s operational procedures and software tools to the existing quality program.
• Travel to construction projects to perform assessments as required
• Serve as the Quality Director on a mega project on an as needed basis.
• Up to 50% travel

Qualifications

• A graduate of a four-year accredited college or university program in one of the following disciplines: Engineering, Architecture, Construction Management, Engineering Technology, Building Construction, or Building Science. Alternative experience and education will be considered.
• Minimum 15 years of experience in the industry, with at least ten (10) years of quality management leadership experience.
• Demonstrable technical subject matter expertise in one or more major construction disciplines (e.g., MEP, Commissioning, Structural, Civil, Building Envelope, Life Safety, other).
• Proficiency in using, understanding, interpreting, and explaining building codes, standards, and other common industry references.
• Proficiency in contract language and related risk management.
• American Society for Quality (ASQ) certification as Quality Auditor or Manager of Quality/Organizational Excellence, and/or Valid USACE/NAVFAC Construction
• Quality Management for Contractors training certification is a plus.

KNOWLEDGE, SKILLS & ABILITIES:

• Advanced written, verbal, and interpersonal skills – including ability to present to a diverse crowd and effect change management through leadership skills
• Able to lead a team of other quality professionals, and ability to function as an integral part of a broader business unit while being highly collaborative
• Ability to coordinate efforts involving individuals from different geographic areas as well as external partners.
• Ability to understand issues quickly and follow through with a resolution.
• Advanced customer service skills.
• Advanced problem solving, planning, multi-tasking, and organizational skills.
• Proficient in Microsoft Office specifically Outlook, Word, and Excel.
• Proficiency in Procore; Autodesk Construction Cloud proficiency a plus.
• Advanced experience and knowledge of construction process and documentation – Drawings and specifications.

Salary to be determined based on factors such as geographic location, skills, education, and/or experience of the applicant, as well as the internal equity and alignment with the team. For Upstate NY, this ranges from $150,000.00-$200,000.00 plus benefits and retirement program.

Gilbane offers an excellent total compensation package which includes competitive health and welfare benefits and a generous profit-sharing/401k plan. We invest in our employees’ education and have built Gilbane University into a top training organization in the construction industry. Qualified applicants who are offered a position must pass a pre-employment substance abuse test.

Gilbane is an Affirmative Action/Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, color, national origin, race, religion, sex, sexual orientation, gender identity, protected veteran status, or disability status. Click here to view the physical demands and working conditions required to perform this role. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential job functions.

Note to Recruiters, Placement Agencies, and Similar Organizations: Gilbane does not accept unsolicited resumes from agencies. Please do not forward unsolicited agency resumes to our jobs alias, website, or to any Gilbane employee. Gilbane will not pay fees to any third party agency or firm and will not be responsible for any agency fees associated with unsolicited resumes. Unsolicited resumes received will be considered property of Gilbane and will be processed accordingly.