Analyst, Quality Assurance
LUMA Energy
US$155,858 - $155,858 est.Full-timePosted 11h ago
Job Summary: Enhances the customer experience by monitoring and evaluating employee performance to deliver data driven insights and recommend targeted actions that improve service quality and operational effectiveness. Job Description: Monitors customer interactions and communication channels to evaluate service quality and identify areas for performance improvement. Analyzes performance data, side-by-side observations, and customer feedback to uncover service gaps and recommend targeted coachi…
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