Logistics Lead, CCA Task Force

Job Description

The Role

The Logistics Task Force Lead is the logistics strategy and execution lead for the Customer Care and Aftersales (CCA) Task Force, helping resolve the most significant part-availability issues affecting customers. This high-visibility role translates task force priorities into practical logistics plans, identifies risks to critical parts, coordinates cross-functional recovery actions, and drives expedited movement of individual parts when needed. The work has a direct connection to vehicle availability, customer experience, service parts cases, buybacks, and business results. 

What You’ll Do

• Translate task force priorities into logistics strategy, operational plans, and an execution cadence for critical-part recovery.

• Review critical parts, shortages, open risks, and active expedites; prioritize issues based on vehicle, customer, and business impact.

• Coordinate recovery actions across task force leadership, CCA, supply chain, materials management, plant operations, manufacturing, suppliers, purchasing, transportation, logistics, warehousing, and freight or expedite providers.

• Drive the expediting of individual parts when required, including arranging or managing expedited movement and coordinating the actions needed to recover availability.

• Evaluate expedite decisions with Finance and other business partners when customer impact, SPAC exposure, buyback risk, or business tradeoffs are involved.

• Follow up on commitments, remove roadblocks, establish clear ownership, and drive actions to closure by committed dates.

• Communicate status, risks, recommendations, and recovery progress to CCA leadership, senior stakeholders, and cross-functional partners.

• Analyze recurring issues, identify root causes and patterns, and standardize recovery actions to prevent repeat problems.

• Improve logistics prioritization, visibility, escalation routines, and reporting of actions and results.

• Support additional CCA logistics initiatives and strategy improvements while delivering measurable progress in critical-part recovery, service parts cases, and buyback prevention.

Your Skills & Abilities (Required Qualifications)

• Bachelor's degree in business, operations, or related fields.

• 5+ years' of experience in logistics, operations, strategy & planning, or data analysis.

• Experience analyzing data to identify risks, prioritize actions, or evaluate results.

• Ability to travel up to 15%.

• Proficiency in Google Workplace, including data analysis, reporting, and visualization tools.  

What Can Give You a Competitive Advantage (Preferred Qualifications)

• Prior experience in the automotive industry. 

• Proficiency with Databricks or Power BI.

• Strong quantitative and analytical capabilities applied to logistics, supply chain, or operational problems.

• Business acumen and the ability to connect logistics decisions to customer and business impact.

• Experience leading through influence and coordinating cross-functional partners without relying solely on direct authority.

• Executive communication skills, including the ability to provide clear status, risk, and recommendation updates to leadership.

• Ability to build trust, communicate transparently, and maintain accountability in a fast-paced, collaborative environment.

• Ability to make sound recommendations with incomplete, changing, or conflicting information.

• Persistence, calm judgment under pressure, and comfort working through ambiguity.

• A continuous-improvement mindset focused on durable solutions, proactive risk identification, and reducing reliance on emergency actions.

&#xa;&#xa;GM does not provide immigration-related sponsorship for this role. Do not apply for this role if you will need GM immigration sponsorship now or in the future. This includes direct company sponsorship, entry of GM as the immigration employer of record on a government form, and any work authorization requiring a written submission or other immigration support from the company (e.g., H1-B, OPT, STEM OPT, CPT, TN, J-1, etc).&#xa;&#xa;This role is categorized as hybrid. This means the selected candidate is expected to report to a specific location at least 3 times a week {or other frequency dictated by their manager}.&#xa;&#xa;The selected candidate will be required to travel <25% for this role.&#xa;&#xa;This job is not eligible for relocation benefits. Any relocation costs would be the responsibility of the selected candidate.&#xa;&#xa;

About GM

Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all.

Why Join Us 

We believe we all must make a choice every day – individually and collectively – to drive meaningful change through our words, our deeds and our culture. Every day, we want every employee to feel they belong to one General Motors team.

Benefits Overview

From day one, we're looking out for your well-being–at work and at home–so you can focus on realizing your ambitions. Learn how GM supports a rewarding career that rewards you personally by visiting Total Rewards resources.

Non-Discrimination and Equal Employment Opportunities (U.S.)

General Motors is committed to being a workplace that is not only free of unlawful discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that providing an inclusive workplace creates an environment in which our employees can thrive and develop better products for our customers.

All employment decisions are made on a non-discriminatory basis without regard to sex, race, color, national origin, citizenship status, religion, age, disability, pregnancy or maternity status, sexual orientation, gender identity, status as a veteran or protected veteran, or any other similarly protected status in accordance with federal, state and local laws. 

We encourage interested candidates to review the key responsibilities and qualifications for each role and apply for any positions that match their skills and capabilities. Applicants in the recruitment process may be required, where applicable, to successfully complete a role-related assessment(s) and/or a pre-employment screening prior to beginning employment. To learn more, visit How we Hire.

Accommodations

General Motors offers opportunities to all job seekers including individuals with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, email us or call us at 1-800-865-7580. In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.