Senior Reliability Mechanic, China Grove - Full Time

Be Part of an Amazing Story

Macy’s is more than just a store. We’re a story. One that’s captured the hearts and minds of America for more than 160 years. A story about innovations and traditions…about inspiring stores and irresistible products…about the excitement of the Macy’s 4th of July Fireworks, and the wonder of the Thanksgiving Day Parade. We’ve been part of memorable moments and milestones for countless customers and colleagues. Those stories are part of what makes this such a special place to work.

Job Overview

Keep our fulfillment operation running at its best and make an impact every day! 

As a Senior Reliability Maintenance Technician, you'll play a critical role in maximizing equipment performance and uptime across our fulfillment center. Using a combination of mechanical, electrical, computer, and software skills, you'll maintain and troubleshoot advanced technologies including robotics, automated conveyor systems, and computer-integrated distribution equipment.

This is a highly skilled, hands-on role where you'll serve as a subject matter expert and trainer, helping ensure equipment reliability through predictive, preventive, and corrective maintenance. You'll diagnose complex issues, perform routine inspections, and proactively identify opportunities to improve system performance and reduce downtime. Working independently and in partnership with operations and maintenance teams, you'll help drive continuous improvement and operational excellence.

If you enjoy solving complex technical challenges, working with innovative automation technologies, and sharing your expertise with others, you'll thrive in this role. Every repair, adjustment, and improvement you make helps keep products moving, supports our teams, and ensures a safe, efficient, and seamless fulfillment operation.

How Our Colleagues Spend Their Day… 

• Our colleagues create genuine connections by starting every interaction with warmth and sincerity. They know that hospitality is a feeling—shown through a smile, a kind word, and intentional conversations that build trust and lasting relationships. 
• When mistakes happen, they apologize authentically listening with empathy, valuing the customer's experience, and committing to making things right. 
• They take the time to truly understand customer needs before acting. They take ownership in every situation, being proactive in finding solutions, offering helpful resources, and communicating clearly and confidently. 
• Their full attention is always on the customer. To reassure customers, they follow through with clarity and consistency, delivering on promises and making things right when expectations aren't met. 
• They know that excellence is shown by focusing on what matters most to the customer.

What To Expect

• Troubleshoot, repair, and maintain advanced automation, control systems, robotics, and material handling equipment.
• Perform predictive, preventive, and corrective maintenance to minimize downtime and maximize performance.
• Serve as a subject matter expert (SME) for equipment and maintenance processes within the facility.
• Coach and mentor maintenance technicians, providing guidance and technical support across the team.
• Lead maintenance activities in the absence of the Maintenance Supervisor.
• Respond quickly to equipment issues, diagnose root causes, and implement effective solutions.
• Utilize computerized maintenance management systems (CMMS) to document work, manage equipment records, and track parts inventory.
• Support continuous improvement efforts by identifying opportunities to improve equipment reliability, safety, and operational efficiency.
• Perform facility maintenance activities, including electrical, plumbing, carpentry, and welding-related work as needed.
• Champion a culture of safety, collaboration, inclusion, and respect throughout the operation.

How You’ll Make an Impact

• Keep critical fulfillment operations running by ensuring high levels of equipment availability and reliability.
• Reduce downtime through proactive maintenance and expert troubleshooting.
• Help develop the next generation of maintenance talent through coaching and mentorship.
• Drive operational excellence by identifying and implementing process and equipment improvements.
• Promote a safe work environment by modeling best practices and addressing potential safety concerns.
• Support business performance by ensuring products move efficiently through the fulfillment process.
• Maintain a safe work environment by following maintenance safe work practices, reporting potential safety concerns, and keeping equipment and work areas clean and organized.
• Foster an environment of acceptance and respect that strengthens relationships and supports authentic connections with colleagues, customers, and communities.

Skills That Matter

Must Have

• Minimum 2 years of direct maintenance experience, commercial or industrial maintenance-related experience and/or training, or an equivalent combination of education and experience.

• Strong mechanical, electrical, and troubleshooting expertise.

• Experience maintaining and repairing automated conveyor systems, material handling equipment, or industrial machinery.

• Ability to diagnose and resolve complex equipment issues using mechanical, electrical, and control system knowledge.

• Experience with preventive and corrective maintenance programs.

• Ability to read and interpret technical drawings, schematics, and equipment documentation.

• Knowledge of motors, drives, sensors, controls, switches, and related industrial components.

• Experience using computerized maintenance management systems (CMMS).

• Strong problem-solving skills and ability to work independently in a fast-paced environment.

• Ability to communicate effectively and mentor less experienced technicians.

• Strong verbal and written communication skills with the ability to communicate effectively with co-workers, supervisors, customers, office staff, receiving teams, fleet maintenance administration, management, carriers, and drivers.

• Ability to read, understand, and interpret employment policies, safety rules, operating and maintenance instructions, and procedural manuals in English.

• Resourceful self-starter who works well independently and as part of a team.

• Proficiency with computers, handheld technology, and computerized maintenance management systems.

• Ability to work a flexible schedule, including days, evenings, weekends, and holidays based on business needs.

Nice to Have

• Experience working with robotics, automation systems, and computer-integrated distribution equipment.

• Knowledge of PLCs, industrial controls, and automated control systems.

• Welding experience, including ARC, MIG, OXY/ACETYLENE, or PLASMA cutting and welding.

• Experience maintaining battery-powered material handling equipment and industrial charging systems.

• Leadership or acting shift lead experience within a maintenance environment.

• Experience in a fulfillment, distribution, manufacturing, or highly automated industrial setting.

• Knowledge of reliability-centered maintenance and continuous improvement methodologies.

Physical Activities You Will Perform

• This role involves performing essential job functions such as communication, collaboration, and use of office and computer systems. 
• Responsibilities include the ability to access and review written and electronic information, and to move within the work environment and interact with workplace materials as needed to carry out job responsibilities.
• Frequently lift/move up to 10lbs.
• Requires close vision, color vision, and ability to adjust focus.

What We Can Offer You

Join a team where work is as rewarding as it is fun! We offer a dynamic, inclusive environment with competitive pay and benefits. Enjoy comprehensive health and wellness coverage and a 401(k) match to invest in your future. Prioritize your well-being with paid time off and eight paid holidays. Grow your career with continuous learning and leadership development. Plus, build community by joining one of our Colleague Resource Groups and make a difference through our volunteer opportunities. 

Some additional benefits we offer include: 

• Merchandise discounts 
• Performance-based incentives 
• Annual merit review 
• Employee Assistance Program with mental health counseling and legal/financial advice
• Access the full menu of benefits offerings here.

Full-time colleagues are typically scheduled to work 30 or more hours per week, while part-time colleagues are typically scheduled 12-24 hours per week. All schedules contain weekend shifts as part of the requirements. Hours are dependent on business needs and colleague availability.  Information regarding hours per week needed for benefit eligibility purposes can be found here