Support Specialist (Customer Service and Personnel Records) - Entry Level (Maryland)

Summary

Security and Counterintelligence is responsible for the protection of NSA/CSS information, people, and facilities worldwide. Support Specialists contribute to the Security and Counterintelligence mission primarily through the Office of Personnel Vetting and Physical Security by tracking, managing and maintaining sensitive security information. Support Specialists assist with an array of critical tasks, to include creating and maintaining security records, and updating security systems of record

Duties

Security and Counterintelligence is responsible for the protection of NSA/CSS information, people and facilities worldwide. In support of this mission, Support Specialists are integrated into the personnel, physical, and counterintelligence security disciplines to ensure highly sensitive information utilized in all security processes are protected and handled in accordance with all applicable laws and policies. Interfacing with NSA and other agencies, these specialists are the backbone of and the customer service representatives for the Security and Counterintelligence team. Support Specialists work in a myriad of offices. The responsibilities of a Support Specialist include, but are not limited to: - Track/manage highly sensitive security processes - Maintain highly sensitive security information, disclosed only to authorized recipients, in appropriate formats, and within constraints of relevant laws (e.g., the Privacy Act and FOIA). - Prepare accurate and complete reports that document processes, outcomes, and findings - Provide basic security analysis and risk recommendations to decision makers and customers - Create products based on analysis of security and/or counterintelligence data As a Support Specialist in Talent Management (TM), you will play a key role in supporting the NSA workforce throughout the employment lifecycle. Key duties include: - Creating, organizing and tracking Official Personnel Files (OPFs), recruitment records, and training actions - Retrieving and compiling applicant, candidate, and employee data while ensuring strict data integrity - Entering and maintaining data in appropriate human resources information systems (e.g. HRMS, PeopleSoft) (manually and electronically) - Identifying opportunities for process improvement to increase efficiency and accuracy - Managing the secure handling of sensitive personnel information according to strict confidentiality requirements.

Qualifications and evaluation

The ideal candidate for Security and Counterintelligence has a desire for continual learning with excellent problem-solving and interpersonal skills as well as: - Strong written and oral communication skills - Able to work as an individual and in a team environment - Well-organized and able to handle multiple assignments - Focused on customer needs - Knowledge of basic office tools and functions - Experience using Microsoft Products (Word, Excel, Outlook) is preferred - Able to lift 20 lbs. The candidate for Talent Management would also demonstrate experience or working knowledge in: - Ability to verify, maintain, and retrieve HR data manually or electronically - Skill in compiling, organizing, and analyzing data - Proficiency with spreadsheets, databases, and related tech tools. - Understanding confidentiality requirements and handling of sensitive personnel information - Ability to maintain multiple priorities in a fast-paced environment Note: The agency is currently hiring Support Specialists to Specialize in: - Customer Service - Personnel Records

Education

Entry is with a high school diploma or GED and no experience.

How to apply

https://apply.intelligencecareers.gov/job-description/1264013

Required documents

The National Security Agency (NSA) is part of the DoD Intelligence Community Defense Civilian Intelligence Personnel System (DCIPS). All positions in the NSA are in the Excepted Services under 10 United States Codes (USC) 1601 appointment authority. DoD Components with DCIPS positions apply Veterans' Preference to eligible candidates as defined by Section 2108 of Title 5 USC, in accordance with the procedures provided in DoD Instruction 1400.25, Volume 2005, DCIPS Employment and Placement. If you are a veteran claiming veterans' preference, as defined by Section 2108 of Title 5 U.S.C., you may be asked to submit documents verifying your eligibility.

Additional information

Pay: Salary offers are based on candidates' education level and years of experience relevant to the position and also take into account information provided by the hiring manager/organization regarding the work level for the position. Salary Range: $37,112 - $75,059 (Entry/Developmental) Salary range varies by location, work level, and relevant experience to the position. Training will be provided based on the selectee's needs and experience. Benefits: NSA offers a comprehensive benefits package. Work Schedule: This is a full-time position, Monday - Friday, with a basic 8hr/day work requirement between 6:00 a.m. and 6:00 p.m, depending on the core operating hours of the hiring organization.