Director, Corporate and Culinary Operations

Be part of an amazing story.

Macy’s is more than just a store. We’re a story. One that’s captured the hearts and minds of America for more than 160 years. A story about innovations and traditions…about inspiring stores and irresistible products…about the excitement of the Macy’s 4th of July Fireworks, and the wonder of the Thanksgiving Day Parade. We’ve been part of memorable moments and milestones for countless customers and colleagues. Those stories are part of what makes this such a special place to work.

Job Overview

The Director, Corporate & Culinary Operations is a strategic and operational leader within the Macy’s Food & Beverage division, responsible for overseeing the full lifecycle of culinary execution, capital projects, systems and tools, procurement, staffing, and financial performance. This role leads cross-functional initiatives that drive consistency, profitability, operational readiness, and guest experience across all in-store dining formats nationwide, including cafés, quick-service, and full-service restaurants. The ideal candidate brings a strong mix of culinary acumen, operational rigor, financial and project management expertise, and leadership experience across multi-unit foodservice environments.

What You Will Do

• Set the culinary vision and strategic roadmap, ensuring offerings are brand-aligned, scalable, and responsive to guest trends and seasonal opportunities.

• Lead menu development and recipe standardization overseeing the full product lifecycle from concept to execution.

• Establish and maintain operational standards for kitchen processes, food prep, presentation, labor efficiency, and regulatory compliance.

• Provide leadership, governance, and oversight for all Food Division systems and tools, including back-of-house and front-of-house platforms, ensuring effective implementation, integration, adoption, operational alignment, reporting, and continuous optimization.

• Lead procurement strategy and execution across the Food Division, including sourcing, purchasing standards, supplier selection, contract support, and vendor performance, to ensure quality, sustainability, cost-efficiency, and product availability across all categories.

• Lead financial planning for the Food Division, including annual budgeting, forecasting, long-range planning, capital investment analysis, reporting, and performance optimization across food cost, labor, inventory, and margin.

• Management and oversight of all capital projects, including financial modeling, business case development, design, implementation, and post-launch performance.

• Define staffing models and labor strategies in partnership with HR and Field Ops, ensuring support for a variety of store formats and operational needs.

• Support new store openings and remodels, ensuring culinary, systems, and staffing readiness, while acting as a liaison between corporate and field operations. 

• Foster an environment of acceptance and respect that strengthens relationships, and ensures authentic connections with colleagues, customers, and communities. 

• In addition to the essential duties mentioned above, other duties may be assigned.

Skills You Will Need

• Committed to fostering a culture of diversity, inclusion, and respect in alignment with Macy’s core values.

• Bachelor’s degree in Culinary Arts, Hospitality Management, Operations, Business, or a related field preferred; equivalent work experience also considered.

• 8+ years of progressive food & beverage experience, including 5+ years in a leadership role overseeing multi-unit operations.

• Proven expertise in culinary innovation, kitchen operations, capital project management, financial modeling and planning, procurement, enterprise systems and tools, and developing high-performing teams.

• Strong, adaptable leader with exceptional communication, organizational, financial, systems, and project management skills, capable of leading complex initiatives and influencing across functions.

• Regularly required to sit, talk, hear; use hands/fingers to touch, handle, and feel. Occasionally required to move about the workplace and reach with hands and arms. Requires close vision.

• Able to work a flexible schedule based on department and company needs.

• Able to travel: 25%

Who You Are

• Candidates with a bachelor’s degree or equivalent work experience in a related field are encouraged to apply. 

• Candidates with a High School diploma or equivalent are encouraged to apply. 

• Regularly required to sit, talk, hear; use hands/fingers to touch, handle, and feel. Occasionally required to move about the workplace and reach with hands and arms. Requires close vision.

• This position requires heavy lifting, constant moving, remaining in a stationary position, and reaching with arms and hands. Involves remaining in a stationary position for at least two consecutive hours, lifting at least 30 lbs. stooping, kneeling, crouching, and climbing ladders. May involve reaching above eye level. Requires close vision, color vision, depth perception, and focus adjustment.

• Able to work a flexible schedule based on department and company needs.

What We Can Offer You

Join a team where work is as rewarding as it is fun! We offer a dynamic, inclusive environment with competitive pay and benefits. Enjoy comprehensive health and wellness coverage and a 401(k) match to invest in your future. Prioritize your well-being with paid time off and eight paid holidays. Grow your career with continuous learning and leadership development. Plus, build community by joining one of our Colleague Resource Groups and make a difference through our volunteer opportunities. 

Some additional benefits we offer include:

• Merchandise discounts

• Performance-based incentives

• Annual merit review

• Employee Assistance Program with mental health counseling and legal/financial advice

• Tuition reimbursement

Access the full menu of benefits offerings here. 

About Us

This is a great time to join Macy’s! Whether you’re helping a customer find the perfect gift, streamlining operations in one of our distribution centers, enhancing our online shopping experience, buying in-style and on-trend merchandise to outfit our customers, or designing a balloon for the Thanksgiving Day Parade, we offer unique opportunities to be part of some of the most memorable moments in people’s lives. 

Join us and help write the next chapter in our story - apply today! 

This job description is not all-inclusive. Macy's, Inc. reserves the right to amend this job description at any time. Macy's, Inc. is an Equal Opportunity Employer, committed to a diverse and inclusive work environment.