Registered Nurse - Patient Aligned Care Team Care Manager

Summary

The Washington, DC VA Medical Center, part of the VA Washington DC Health Care System, is a tertiary care, Complexity Level 1B major interdisciplinary teaching facility providing comprehensive primary and specialty healthcare services to Veterans. The Registered Nurse (RN) is responsible for providing professional, evidence-based nursing care to Veterans in accordance with established VA policies, procedures, and clinical practice standards.

Duties

Patient Aligned Care Team (PACT) Registered Nurse Care Manager - Nurse I, II, and III The following is a polished, consolidated VA-style position description that maintains the distinctions in responsibilities and proficiency among Nurse I, Nurse II, and Nurse III. PACT Registered Nurse Care Manager - Nurse I (Level 1) The PACT Registered Nurse Care Manager Nurse I utilizes the nursing process and evidence-based practices to provide patient-centered, comprehensive care in collaboration with the Patient Aligned Care Team (PACT). The incumbent serves as an integral member of the Teamlet, consisting of the patient, Primary Care Provider (PCP), RN Care Manager, and Clinical Support Technician. The nurse collaborates with the broader interdisciplinary team, including family members, caregivers, and internal and community-based healthcare providers, to develop and implement individualized, patient-driven holistic care plans. Responsibilities include coordinating patient care, promoting health education and self-management, facilitating continuity of care, and coordinating transitions between VA and non-VA healthcare services to ensure patient needs are effectively addressed. PACT Registered Nurse Care Manager - Nurse II The PACT Registered Nurse Care Manager Nurse II demonstrates leadership, clinical competence, and progressive mastery of nursing practice in delivering efficient, comprehensive, continuous, and patient-driven holistic care. The incumbent actively collaborates with patients, interdisciplinary team members, and internal and external healthcare providers to coordinate care, communicate treatment needs, and manage healthcare resources. The nurse incorporates individual patient characteristics, including age, developmental stage, health status, cultural background, socioeconomic circumstances, values, and beliefs, when developing and implementing individualized care plans. The incumbent actively participates in unit- and service-level performance improvement initiatives, quality assurance activities, and customer service programs. The nurse promotes the medical center's mission, vision, and values while supporting Equal Employment Opportunity (EEO) initiatives, partnerships, customer service standards, and compliance with VA policies, procedures, and established nursing practice standards. PACT Registered Nurse Care Manager - Nurse III The PACT Registered Nurse Care Manager Nurse III provides advanced nursing care, clinical leadership, and professional guidance in the promotion and maintenance of health and the prevention of illness and injury. The incumbent applies the nursing process, including systematic data collection, comprehensive assessment, clinical judgment, care planning, implementation, and evaluation of patient responses to actual or potential health problems. Responsibilities include case management, health education, patient counseling, disease prevention, health promotion, and the provision of supportive and restorative nursing care. The nurse executes prescribed medical regimens, including the administration of medications and treatments authorized by licensed healthcare providers. The incumbent demonstrates accountability for clinical decision-making, patient advocacy, care coordination, and the delivery of safe, effective, evidence-based nursing services. In accordance with the American Nurses Association (ANA) Code of Ethics, the nurse's primary professional commitment is to the patient, whether an individual, family, group, or communi VA offers a comprehensive total rewards package: VA Nurse Total Rewards Pay: Competitive salary, regular salary increases, potential for performance awards Paid Time Off: 50 days of paid time off per year (26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year) Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement) Licensure: 1 full and unrestricted license from any US State or territory Work Schedule: TBD Telework: Not Available Virtual: This is not a virtual position. Relocation/Recruitment Incentives: Not Authorized Permanent Change of Station (PCS): Not Authorized

Requirements

U.S. Citizenship; non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy. All applicants tentatively selected for VA employment in a testing designated position are subject to urinalysis to screen for illegal drug use prior to appointment. Applicants who refuse to be tested will be denied employment with VA. Selective Service Registration is required for males born after 12/31/1959. Subject to background/security investigation. Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents). Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment. Must pass pre-employment physical evaluation/examination. Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP). You may be required to serve a probationary period. Complete all application requirements detailed in the "Required Documents" section of this announcement.

Qualifications and evaluation

IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC. WE MAY NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE. Your application, resume, C.V., and/or supporting documentation will be verified. Please follow all instructions carefully. Errors or omissions may affect consideration for employment. NOTE: Candidate's education, scope, and length of nursing practice (experience) will be considered in determining the grade and salary of the applicant selected. The recommended salary may be at any point in the range listed for this vacancy. Experience as an RN will be evaluated to determine if the experience is of an acceptable level of quality with regard to the following five dimensions of nursing: Practice, Veteran/Patient Driven Care, Leadership, Professional Development, and Evidence/Based Practice/Research. Each dimension of practice has criteria that demonstrate essential core competencies for VHA Nursing Personnel. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. The Department of Veterans Affairs performs pre-employment reference checks as an assessment method used in the hiring process to verify information provided by a candidate (e.g., on resume or during interview or hiring process); gain additional knowledge regarding a candidate's abilities; and assist a hiring manager with making a final selection for a position. It is the policy of the VA to not deny employment to those that have faced financial hardships or periods of unemployment. Veterans and Transitioning Service Members: Please visit the VA for Vets site for career-search tools for Veterans seeking employment at VA, career development services for our existing Veterans, and coaching and reintegration support for military service members.

How to apply

All applicants are encouraged to apply online. To apply for this position, you must complete the full questionnaire and submit the documentation specified in the Required Documents section below. The complete application package must be submitted by 11:59 PM (ET) on 11/09/2026 to receive consideration. To preview the questionnaire, click https://apply.usastaffing.gov/ViewQuestionnaire/13106592. To begin, click Apply Online to create a USAJOBS account or log in to your existing account. Follow the prompts to select your USA JOBS resume and/or other supporting documents and complete the occupational questionnaire. Click Submit My Answers to submit your application package. NOTE: It is your responsibility to ensure your responses and appropriate documentation are submitted prior to the closing date. During the application process you may have an option to opt-in to make your resume available to hiring managers in the agency who have similar positions. Opting in does not impact your application for this announcement, nor does it guarantee further consideration for additional positions.

Required documents

To apply for this position, you must provide a complete Application Package which includes: Long-form resume/Curriculum vitae (CV) The following documents are accepted and may be required if applicable to your eligibility and/or qualifications for this position. Cover Letter DD-214/ Statement of Service Disability Letter (Schedule A) Disability Letter (VA) License Long-form resume/Curriculum vitae (CV) Other (1) PCS Orders Performance Appraisal Professional Certification Separation Notice (RIF) SF-15 SF-50/ Notification of Personnel Action Transcript Veterans' Preference Note: Preference eligible candidates and other Veterans will be given preference when qualification of candidates are approximately equal for Title 38 positions in VHA. When applying for Federal Jobs, eligible Veterans should claim preference for 5pt (TP), 10pt (CP/CPS/XP), or for Sole Survivor Preference (SSP) in the questionnaire. You must provide a legible copy of your DD214(s) which shows dates and character of service (honorable, general, etc.). If you are currently serving on active duty and expect to be released or discharged within 120 days you must submit documentation related to your active duty service which reflects the dates of service, character of service (honorable, general, etc.), and dates of impending separation. Additionally, disabled veterans and others eligible for 10-point preference (such as widows or mothers of eligible Veterans) must also submit an SF-15 "Application for 10 Point Veteran Preference" with required proof as stated on the form. Documentation is required to award preference. For more information on Veterans' Preference, please visit Feds Hire Vets - Veterans - Job Seekers - Veterans' Preference.

Additional information

This job opportunity announcement may be used to fill additional vacancies. Whole Health is an approach to health care that empowers and equips people to take charge of their health and well-being and live their life to the fullest. The VA is committed to Whole Health and values Veteran and Employee health and wellbeing. As a VA employee, you will practice Whole Health in an environment that supports personalized and proactive care. This position is in the Excepted Service and does not confer competitive status. VA encourages persons with disabilities to apply. The health-related positions in VA are covered by Title 38, and are not covered by the Schedule A excepted appointment authority. If you are unable to apply online or need an alternate method to submit documents, please reach out to the Agency Contact listed in this Job Opportunity Announcement. Under the Fair Chance to Compete Act, the Department of Veterans Affairs prohibits requesting an applicant's criminal history prior to accepting a tentative job offer. For more information about the Act and the complaint process, visit Human Resources and Administration/Operations, Security, and Preparedness (HRA/OSP) at The Fair Chance Act.