Registered Nurse - Chief of Quality

Summary

As part of the Senior Leadership team for the Medical Center, the Registered Nurse - Chief of Quality provides leadership, oversight, direction and development in performance improvement, utilization review, risk management, patient safety, data management, strategic and operational planning, and performance management processes throughout the Medical Center. They function in a leadership role, assisting and supporting the Director in accomplishing the goals of the Medical Center.

Duties

The RN - Chief of Quality provides administrative oversight and executive leadership and accountability for the Performance Improvement Management Service programs and processes at the Syracuse VAMC. The incumbent is a professional registered nurse who works collaboratively with leaders of other departments, services, programs, and executive leadership to strategically plan, implement, monitor, evaluate, and improve care, as well as meet operational goals of the Medical Center, VISN 2 and Central Office. They will demonstrate a practice of an executive nature, comprised of complex leadership and administrative components, associated with critical health care issues and activities that influence organizational mission, healthcare, and policy. The RN - Chief of Quality has overall responsibility and administrative oversight and direction for the facility wide programs listed below including ensuring integration of these programs into the facility's Performance Improvement Program to improve care, reduce risk to patients and staff and to foster a culture of safety in the organization: Accreditation/Continuous Readiness Review Programs: The Chief of Quality is responsible for ensuring the V ASDHS has systems in place for accomplishing successful surveys or reviews by The Joint Commission (TJC) that include Hospital, Behavioral Health, Home Care and Nursing Care Centers programs and other regulatory agencies internal/external to the organization, such OIG-CAP and the Long Term Care Institute (LTCI). The Chief of Quality ensures the PIMS staff provides continuing education and training to all employees regarding the standards/requirements of these accrediting/regulatory agencies. Patient Safety (PS) Program: The Chief of Quality is responsible for the oversight and implementation of an effective PS Program that promotes a culture of safety throughout the organization. This program is designed to assess, monitor and evaluate organizational compliance with professional standards of practice, TJC National Patient Safety Goals and standards, the VHA National Center for Patient Safety requirements and applicable regulatory agency standards. Protected Peer Review Program: The Chief of Quality is responsible for the oversight and implementation of an effective Protected Peer Review Program in compliance with the VHA Protected Peer Review Directive /including overseeing the duties and responsibilities of the facility Peer Review Coordinator. Risk Management (RM) Program: The Chief of Quality is responsible for the oversight and implementation of an effective RM Program designed to minimize the probability of adverse risk to patients, staff and visitors. The RM program assists in protecting the assets of the facility and prevents loss by accurately identifying, reporting, tending, reviewing, and correcting problems leading to incidents through risk identification and analysis. External Peer Review Program (EPRP): The Chief of Quality is responsible for the oversight and implementation of the EPRP and maintains positive relationships with the EPRP organization, the West Virginia Medical Institute (WVMI), to ensure timely completion and submission of EPRP reviews. Utilization Management (UM): The Chief of Quality is responsible for the oversight and implementation of an effective Utilization Management Program. This includes overseeing the duties and responsibilities of the facility Utilization Management Staff under Quality Management Service. Data Management: The Chief of Quality is responsible for the oversight and implementation of an effective Data Management Program. This includes overseeing the duties and responsibilities of the facility Data Management Staff under Quality Management Service. Process Improvement: The Chief of Quality is responsible for the oversight and implementation of an effective Process Improvement Management Program. This includes overseeing the duties and responsibilities of the facility Lean/Six Sigma/Process Improvement Program under Quality Management Service. The Chief of Quality functions as an administrator, leader, educator, and consultant applying management theory in collaboration with other services. Additional duties as assigned VA offers a comprehensive total rewards package: VA Nurse Total Rewards Pay: Competitive salary, regular salary increases, potential for performance awards Paid Time Off: 50 days of paid time off per year (26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year) Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement) Licensure: 1 full and unrestricted license from any US State or territory Work Schedule: Monday - Friday, 7:30am-4:00pm Telework: Not Available Virtual: This is not a virtual position Relocation Incentive: May be Authorized

Requirements

U.S. Citizenship; non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy. All applicants tentatively selected for VA employment in a testing designated position are subject to urinalysis to screen for illegal drug use prior to appointment. Applicants who refuse to be tested will be denied employment with VA. Selective Service Registration is required for males born after 12/31/1959. Subject to background/security investigation. Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents). Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment. Must pass pre-employment physical evaluation. Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP). You may be required to serve a probationary period. Complete all application requirements detailed in the "Required Documents" section of this announcement.

Qualifications and evaluation

IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC. WE MAY NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE. Your application, resume, C.V., and/or supporting documentation will be verified. Please follow all instructions carefully. Errors or omissions may affect consideration for employment. NOTE: Candidate's education, scope, and length of nursing practice (experience) will be considered in determining the grade and salary of the applicant selected. The recommended salary may be at any point in the range listed for this vacancy. Experience as an RN will be evaluated to determine if the experience is of an acceptable level of quality with regard to the following five dimensions of nursing: Practice, Veteran/Patient Driven Care, Leadership, Professional Development, and Evidence/Based Practice/Research. Each dimension of practice has criteria that demonstrate essential core competencies for VHA Nursing Personnel. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. The Department of Veterans Affairs performs pre-employment reference checks as an assessment method used in the hiring process to verify information provided by a candidate (e.g., on resume or during interview or hiring process); gain additional knowledge regarding a candidate's abilities; and assist a hiring manager with making a final selection for a position. It is the policy of the VA to not deny employment to those that have faced financial hardships or periods of unemployment. Veterans and Transitioning Service Members: Please visit the VA for Vets site for career-search tools for Veterans seeking employment at VA, career development services for our existing Veterans, and coaching and reintegration support for military service members.

How to apply

All applicants are encouraged to apply online. To apply for this position, you must complete the full questionnaire and submit the documentation specified in the Required Documents section below. The complete application package must be submitted by 11:59 PM (ET) on 11/09/2026 to receive consideration. To preview the questionnaire, click https://apply.usastaffing.gov/ViewQuestionnaire/13103577. To begin, click Apply Online to create a USAJOBS account or log in to your existing account. Follow the prompts to select your USA JOBS resume and/or other supporting documents and complete the occupational questionnaire. Click Submit My Answers to submit your application package. NOTE: It is your responsibility to ensure your responses and appropriate documentation are submitted prior to the closing date. During the application process you may have an option to opt-in to make your resume available to hiring managers in the agency who have similar positions. Opting in does not impact your application for this announcement, nor does it guarantee further consideration for additional positions.

Required documents

To apply for this position, you must provide a complete Application Package which includes: Long-form resume/Curriculum vitae (CV) The following documents are accepted and may be required if applicable to your eligibility and/or qualifications for this position. Cover Letter DD-214/ Statement of Service Disability Letter (VA) License Long-form resume/Curriculum vitae (CV) Other (1) Professional Certification SF-15 SF-50/ Notification of Personnel Action Transcript Veterans' Preference Note: Preference eligible candidates and other Veterans will be given preference when qualification of candidates are approximately equal for Title 38 positions in VHA. When applying for Federal Jobs, eligible Veterans should claim preference for 5pt (TP), 10pt (CP/CPS/XP), or for Sole Survivor Preference (SSP) in the questionnaire. You must provide a legible copy of your DD214(s) which shows dates and character of service (honorable, general, etc.). If you are currently serving on active duty and expect to be released or discharged within 120 days you must submit documentation related to your active duty service which reflects the dates of service, character of service (honorable, general, etc.), and dates of impending separation. Additionally, disabled veterans and others eligible for 10-point preference (such as widows or mothers of eligible Veterans) must also submit an SF-15 "Application for 10 Point Veteran Preference" with required proof as stated on the form. Documentation is required to award preference. For more information on Veterans' Preference, please visit Feds Hire Vets - Veterans - Job Seekers - Veterans' Preference.

Additional information

This job opportunity announcement may be used to fill additional vacancies. This position is in the Excepted Service and does not confer competitive status. VA encourages persons with disabilities to apply. The health-related positions in VA are covered by Title 38, and are not covered by the Schedule A excepted appointment authority. If you are unable to apply online or need an alternate method to submit documents, please reach out to the Agency Contact listed in this Job Opportunity Announcement. Under the Fair Chance to Compete Act, the Department of Veterans Affairs prohibits requesting an applicant's criminal history prior to accepting a tentative job offer. For more information about the Act and the complaint process, visit Human Resources and Administration/Operations, Security, and Preparedness (HRA/OSP) at The Fair Chance Act.