Registered Nurse, Care Manager/Coordinator (Interventional Pain Management)

Summary

The Anesthesia Pain Nurse, Interventional Pain Management Care Manager/Coordinator provides direct patient care across the pain service including Interventional, Chronic & Transitional Pain. This role coordinates care between patients and providers, assists with Interventional Pain procedures, and moderate sedation, conducts patient outreach and education, facilitates communication across the care team and ensures seamless coordination throughout the veterans' treatment journey.

Duties

https://youtu.be/LM35k1p_3Tc?si=6wdZw0Lag331XBMR Major Duties: Duties and responsibilities include, but are not limited to, the following: Provide and oversee direct patient care using the nursing process, including assessment, planning, implementation, and evaluation of care. Serve as the nurse care manager/coordinator for patients enrolled in the Interventional Pain service. Assist providers with patient assessments, interventional pain procedures and procedural conscious/moderate sedation. Triage patient telephone calls and address clinical concerns in a timely manner. Provide patient and family education on pain management, treatment plans, procedures, self-management strategies, and risk mitigation. Coordinate and support outpatient clinic operations to ensure efficient patient care delivery. Document assessments, interventions, care coordination activities, and patient outcomes in the electronic health record (CPRS). Utilize evidence-based pain management and overdose prevention practices for Veterans under the Chronic Pain Management service. Conduct care management communication via telephone and secured messaging to evaluate treatment effectiveness and patient progress. Promote Veteran engagement in non-pharmacologic pain management interventions and Whole Health approaches to care. Coordinate appointments, verify safety criteria, and remove barriers to care to ensure timely access to services. Collaborate with interdisciplinary team members, ancillary services, and referring providers to optimize patient outcomes. Lead and participate in quality improvement initiatives, outcome measurement activities, and evidence-based practice projects. Provide guidance, mentorship, and education to nursing staff and other healthcare professionals regarding pain management principles and patient care. Support team-building efforts through professional communication, collaboration, and promotion of a positive work environment. Apply critical thinking and analytical skills to identify opportunities for process improvement and enhanced patient care delivery. Maintain current knowledge of chronic pain guidelines, policies, regulations, motivational interviewing techniques, and available Veteran resources. Assist Pain Service leadership with service management activities and operational initiatives as assigned. Ensure effective cross-coverage and continuity of nursing services within the Pain Service - Interventional, Chronic and Transitional Pain. Perform additional clinical and administrative duties as assigned by leadership. Team-Building: Civil and professional dialogue and interactions Timely completion and personal mastery of assigned work Promote accomplishments of others Support Program Leadership and VA Salt Lake City Health Care System Maintain Effective Working Relationships: Relationships with professionals and support personnel within the medical center and the community. Apply critical thinking and analytical skills to identify barriers for optimal patient care delivery and utilize processes improvement strategies to correct or improve current state. Take Direction: Take work and conduct direction readily and flexibly. Able to cross train in the sub-services (Chronic, Transitional and Interventional Pain) Professional Knowledge: Maintain professional knowledge and expertise in programs Chronic pain care guidelines, initiatives, legislation, policy, and directives Motivational interviewing techniques Customer service enhancement techniques Service available for veterans at VA Salt Lake City Health Care System and through community partnerships VA offers a comprehensive total rewards package: VA Nurse Total Rewards Pay: Competitive salary, regular salary increases, potential for performance awards Paid Time Off: 50 days of paid time off per year (26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year) Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement) Licensure: 1 full and unrestricted license from any US State or territory Work Schedule: Monday-Friday from 7:00AM - 3:30PM Compressed/Flexible: Available (Compressed 9 hours) Telework: Not Available Virtual: This is not a virtual position. Relocation/Recruitment Incentives: Not Authorized Permanent Change of Station (PCS): Not Authorized

Requirements

U.S. Citizenship; non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy. All applicants tentatively selected for VA employment in a testing designated position are subject to urinalysis to screen for illegal drug use prior to appointment. Applicants who refuse to be tested will be denied employment with VA. Selective Service Registration is required for males born after 12/31/1959. Subject to background/security investigation. Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents). Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment. Must pass pre-employment physical evaluation/examination. Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP). You may be required to serve a probationary period. Complete all application requirements detailed in the "Required Documents" section of this announcement.

Qualifications and evaluation

IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC. WE MAY NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE. Your application, resume, C.V., and/or supporting documentation will be verified. Please follow all instructions carefully. Errors or omissions may affect consideration for employment. NOTE: Candidate's education, scope, and length of nursing practice (experience) will be considered in determining the grade and salary of the applicant selected. The recommended salary may be at any point in the range listed for this vacancy. Experience as an RN will be evaluated to determine if the experience is of an acceptable level of quality with regard to the following five dimensions of nursing: Practice, Veteran/Patient Driven Care, Leadership, Professional Development, and Evidence/Based Practice/Research. Each dimension of practice has criteria that demonstrate essential core competencies for VHA Nursing Personnel. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. The Department of Veterans Affairs performs pre-employment reference checks as an assessment method used in the hiring process to verify information provided by a candidate (e.g., on resume or during interview or hiring process); gain additional knowledge regarding a candidate's abilities; and assist a hiring manager with making a final selection for a position. It is the policy of the VA to not deny employment to those that have faced financial hardships or periods of unemployment. Veterans and Transitioning Service Members: Please visit the VA for Vets site for career-search tools for Veterans seeking employment at VA, career development services for our existing Veterans, and coaching and reintegration support for military service members.

How to apply

All applicants are encouraged to apply online. To apply for this position, you must complete the full questionnaire and submit the documentation specified in the Required Documents section below. The complete application package must be submitted by 11:59 PM (ET) on 11/02/2026 to receive consideration. To preview the questionnaire, click https://apply.usastaffing.gov/ViewQuestionnaire/13099044. To begin, click Apply Online to create a USAJOBS account or log in to your existing account. Follow the prompts to select your USA JOBS resume and/or other supporting documents and complete the occupational questionnaire. Click Submit My Answers to submit your application package. NOTE: It is your responsibility to ensure your responses and appropriate documentation are submitted prior to the closing date. During the application process you may have an option to opt-in to make your resume available to hiring managers in the agency who have similar positions. Opting in does not impact your application for this announcement, nor does it guarantee further consideration for additional positions.

Required documents

To apply for this position, you must provide a complete Application Package which includes: Long-form resume/Curriculum vitae (CV) The following documents are accepted and may be required if applicable to your eligibility and/or qualifications for this position. Cover Letter DD-214/ Statement of Service Disability Letter (Schedule A) Disability Letter (VA) License Long-form resume/Curriculum vitae (CV) Other (1) PCS Orders Performance Appraisal Professional Certification Separation Notice (RIF) SF-15 SF-50/ Notification of Personnel Action Transcript Veterans' Preference Note: Preference eligible candidates and other Veterans will be given preference when qualification of candidates are approximately equal for Title 38 positions in VHA. When applying for Federal Jobs, eligible Veterans should claim preference for 5pt (TP), 10pt (CP/CPS/XP), or for Sole Survivor Preference (SSP) in the questionnaire. You must provide a legible copy of your DD214(s) which shows dates and character of service (honorable, general, etc.). If you are currently serving on active duty and expect to be released or discharged within 120 days you must submit documentation related to your active duty service which reflects the dates of service, character of service (honorable, general, etc.), and dates of impending separation. Additionally, disabled veterans and others eligible for 10-point preference (such as widows or mothers of eligible Veterans) must also submit an SF-15 "Application for 10 Point Veteran Preference" with required proof as stated on the form. Documentation is required to award preference. For more information on Veterans' Preference, please visit Feds Hire Vets - Veterans - Job Seekers - Veterans' Preference.

Additional information

This job opportunity announcement may be used to fill additional vacancies. This position is in the Excepted Service and does not confer competitive status. VA encourages persons with disabilities to apply. The health-related positions in VA are covered by Title 38, and are not covered by the Schedule A excepted appointment authority. If you are unable to apply online or need an alternate method to submit documents, please reach out to the Agency Contact listed in this Job Opportunity Announcement. Under the Fair Chance to Compete Act, the Department of Veterans Affairs prohibits requesting an applicant's criminal history prior to accepting a tentative job offer. For more information about the Act and the complaint process, visit Human Resources and Administration/Operations, Security, and Preparedness (HRA/OSP) at The Fair Chance Act.