Registered Nurse (Quality Manager - Greenville)

Summary

The Greenville VA Clinic is seeking (2) highly skilled/experienced Registered Nurses to serve within Quality & Patient Safety. Demonstrates leadership, experience/ingenious approaches to management of complex patient care. Accountable for the management of patient care, human, fiscal/material resources, & the total environment of the unit. Responsible to ensure that the highest possible quality of care is achieved & a safe therapeutic environment.

Duties

The Clinical Consultant for Quality at Greenville HCC is directly responsible to the Chief, Quality and Patient Safety. The Clinical Consultant for Quality promotes a culture of quality and safety within the facility. Evaluates the impact of QPS programs on the overall safety of services provided to and for Veterans Affairs patients in all health care settings, including the medical center in Durham and the outpatient facilities in Durham, Raleigh, Greenville, Morehead City, NC, occasionally serving, Cherry Point and Havelock Clinics. The Clinical Consultant for Quality makes judgments and decisions that reflect the distinct and fundamental role of nursing in the quality and safety of patient care. The incumbent regularly applies and adapts guidelines to resolve Medical Center issues. Duties include, but not limited to: Uses clinical knowledge and judgment to improve the quality of care at Durham VA Medical Center. Integrates and maintains a comprehensive Performance Improvement Program to improve the safety of patients, visitors, and staff. Key members of the survey readiness and process improvement team within the Quality and Patient Safety Service (QPS). Manages core Quality Management programs such as Survey Readiness and External Peer Review Program. Works closely and collaboratively with other staff within and outside QPS service. Identifies organizational vulnerabilities and opportunities to improve. Utilizes quality improvement and management science practices and tools (Six Sigma, Lean, and others) to guide and monitor the effectiveness of improvement work. Uses data to identify and measure performance and opportunities to improve, establish accountability, and monitor progress. Leads programs, teams, and committees and is instrumental in driving improvement and change. Demonstrates professionalism and accountability in all aspects of his/her functioning. Performs a variety of duties requiring in-depth knowledge of JCAHO and OIG CHIP survey programs. Serves as a consultant and resource for conducting rounds with the Clean Sweep tools, auditing clinical areas for readiness indicators such as infection control practices, proper documentation, medication storage, and environment of care standards, and any concerns identified are promptly resolved. Ensure proper documentation and data entry of clean sweep checklists into the AMP Software. Continuous responsibility of the changes in the accreditation process, i.e. JCAHO and OIG CAP. He/ She keeps abreast of such publications to ensure Medical Center compliance. Leads, directs, and assists medical center staff in understanding performance measures requirements. Develops action plans and facilitates processes that lead to successful performance and develops practices to improve outcomes. Identifies and analyzes performance data to identify adverse trends or conditions and develops corrective action plans. Proactively identifies and communicates any significant performance measure concerns that could have a potential negative impact on the health care system. Collects, organizes and regularly communicates performance measure information such as EQM and HEDIS to appropriate individuals across sites. Coordinates External Peer Review Program staff visits, ensures that clinical information is available to the reviewer. Ensures that all External Peer Review Program (EPRP) information is captured correctly, validated and correctly reported on exit reports. Maintains program requirements/validation criteria for performance measurement program. Manages, maintains, and ensures the security of sensitive and confidential information such as provide specific information that reflects clinical practice patterns. Provides clinical support to Ambulatory Care Service at Greenville HCC as needed. Preferred Experience: Minimum of 5 years successful Nursing practice with a minimum of 2 years working as a Quality Management Consultant or affiliated job. VA offers a comprehensive total rewards package: VA Nurse Total Rewards Pay: Competitive salary, regular salary increases, potential for performance awards Paid Time Off: 50 days of paid time off per year (26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year) Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement) Licensure: 1 full and unrestricted license from any US State or territory Work Schedule: Monday - Friday, 7:30am - 4:00pm Compressed/Flexible: Not available Telework: Ad-Hoc Virtual: This is not a virtual position. Relocation/Recruitment Incentives: Not Authorized Permanent Change of Station (PCS): Not Authorized

Requirements

U.S. Citizenship; non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy. All applicants tentatively selected for VA employment in a testing designated position are subject to urinalysis to screen for illegal drug use prior to appointment. Applicants who refuse to be tested will be denied employment with VA. Selective Service Registration is required for males born after 12/31/1959. Subject to background/security investigation. Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents). Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment. Must pass pre-employment physical evaluation/examination. Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP). You may be required to serve a probationary period. Complete all application requirements detailed in the "Required Documents" section of this announcement.

Qualifications and evaluation

IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC. WE MAY NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE. Your application, resume, C.V., and/or supporting documentation will be verified. Please follow all instructions carefully. Errors or omissions may affect consideration for employment. NOTE: Candidate's education, scope, and length of nursing practice (experience) will be considered in determining the grade and salary of the applicant selected. The recommended salary may be at any point in the range listed for this vacancy. Experience as an RN will be evaluated to determine if the experience is of an acceptable level of quality with regard to the following five dimensions of nursing: Practice, Veteran/Patient Driven Care, Leadership, Professional Development, and Evidence/Based Practice/Research. Each dimension of practice has criteria that demonstrate essential core competencies for VHA Nursing Personnel. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. The Department of Veterans Affairs performs pre-employment reference checks as an assessment method used in the hiring process to verify information provided by a candidate (e.g., on resume or during interview or hiring process); gain additional knowledge regarding a candidate's abilities; and assist a hiring manager with making a final selection for a position. It is the policy of the VA to not deny employment to those that have faced financial hardships or periods of unemployment. Veterans and Transitioning Service Members: Please visit the VA for Vets site for career-search tools for Veterans seeking employment at VA, career development services for our existing Veterans, and coaching and reintegration support for military service members.

How to apply

All applicants are encouraged to apply online. To apply for this position, you must complete the full questionnaire and submit the documentation specified in the Required Documents section below. The complete application package must be submitted by 11:59 PM (ET) on 11/16/2026 to receive consideration. To preview the questionnaire, click https://apply.usastaffing.gov/ViewQuestionnaire/13098154. To begin, click Apply Online to create a USAJOBS account or log in to your existing account. Follow the prompts to select your USA JOBS resume and/or other supporting documents and complete the occupational questionnaire. Click Submit My Answers to submit your application package. NOTE: It is your responsibility to ensure your responses and appropriate documentation are submitted prior to the closing date. During the application process you may have an option to opt-in to make your resume available to hiring managers in the agency who have similar positions. Opting in does not impact your application for this announcement, nor does it guarantee further consideration for additional positions.

Required documents

To apply for this position, you must provide a complete Application Package which includes: Long-form resume/Curriculum vitae (CV) The following documents are accepted and may be required if applicable to your eligibility and/or qualifications for this position. Cover Letter DD-214/ Statement of Service Disability Letter (VA) License Long-form resume/Curriculum vitae (CV) Other (1) Other (2) Other (3) Professional Certification SF-15 SF-50/ Notification of Personnel Action Transcript Veterans' Preference Note: Preference eligible candidates and other Veterans will be given preference when qualification of candidates are approximately equal for Title 38 positions in VHA. When applying for Federal Jobs, eligible Veterans should claim preference for 5pt (TP), 10pt (CP/CPS/XP), or for Sole Survivor Preference (SSP) in the questionnaire. You must provide a legible copy of your DD214(s) which shows dates and character of service (honorable, general, etc.). If you are currently serving on active duty and expect to be released or discharged within 120 days you must submit documentation related to your active duty service which reflects the dates of service, character of service (honorable, general, etc.), and dates of impending separation. Additionally, disabled veterans and others eligible for 10-point preference (such as widows or mothers of eligible Veterans) must also submit an SF-15 "Application for 10 Point Veteran Preference" with required proof as stated on the form. Documentation is required to award preference. For more information on Veterans' Preference, please visit Feds Hire Vets - Veterans - Job Seekers - Veterans' Preference.

Additional information

This job opportunity announcement may be used to fill additional vacancies. This position is in the Excepted Service and does not confer competitive status. VA encourages persons with disabilities to apply. The health-related positions in VA are covered by Title 38, and are not covered by the Schedule A excepted appointment authority. If you are unable to apply online or need an alternate method to submit documents, please reach out to the Agency Contact listed in this Job Opportunity Announcement. Under the Fair Chance to Compete Act, the Department of Veterans Affairs prohibits requesting an applicant's criminal history prior to accepting a tentative job offer. For more information about the Act and the complaint process, visit Human Resources and Administration/Operations, Security, and Preparedness (HRA/OSP) at The Fair Chance Act.