Pharmacist (Clinical Specialist) - Ticket Solutions

Summary

The Clinical Pharmacist (Ticket Solutions) will serve as the subject matter expert on electronic health record (EHR) issues, workflows and mitigations with the Sioux Falls VA Healthcare System. Incumbent will receive and triage reports of EHR issues, ensure issues are routed appropriately for resolution, provide troubleshooting and validation support and communicate on resolution outcomes. Incumbent will work collaboratively with the facility, VISN, national and EHR vendor points of contact.

Duties

NOTE: The 2-page Resume requirement does not apply to this position. Significant duties include, but are not limited to the following. A. Informatics 1) Responsible for the professional, administrative and technical management of the Department's Automated Data processing (ADP), Internal Control and Medical Information System (MIS) programs. 2) The incumbent is responsible for coordination, development and implementation of all pertinent information applications to support clinical practice, administration, educational development, research initiatives and the computerized medical record in the Pharmacy Department. 3) Will serve as a subject matter expert on pharmacy processing applications and the ability to place and manage all work orders/tickets associated with the electronic health record. The incumbent will serve as a unique subject matter expert on joint federal pharmacy systems operations at a local, VISN and national level. 4) Complete manual and automated data collections from pharmacy and automation systems. Provides analysis of systems data to pharmacy administrators and maintains data integrity of pharmacy systems via quality assurance analysis. B. Ticket Solutions 1) The specialist is responsible for keeping the Associate Chief, Pharmacy Operations and Chief of Pharmacy, and section supervisors informed of all administrative or technical issues that may impact Pharmacy programs. Specialist may also be asked to report to the EHR/CPRS Committee, Chief Medical Office, Patient Services Directorate leaders, hospital administrators and national VA/DoD Pharmacy Informatics group. 2) Manages all tickets placed for the electronic health record and will track and trace these tickets through to completion. 3) Incumbent will be able to provide updates on electronic health records at any requested time. 4) Incumbent will build relationships to communicate and track tickets. Ticket scope will include those directly under the pharmacy domain as well as domains related to medication safety and medication ordering with downstream impact to pharmacy (ie,. Infusions). C. Administrative Program Services 1) The incumbent is responsible for the revision of all department level policies and procedures related to automated data processing. 2) The specialist assists manages, develops and maintains plans for downtime pharmacy operations for both VA/DoD and joint pharmacy systems during CHCS/VISTA/Cerner or network system outages. Provides training documents for staff and supervisors on the operation and procedures for system downtimes. 3) May serve on or act as a resource for professional committees. Incumbent works closely with other pharmacy staff to ensure integration of services and optimum patient care. 4) Participates in various facility, VISN, and national Continuous Quality Improvement (CQI) initiatives, including, but not limited to, medication usages and cost effective initiatives. D. Pharmacist Duties 1) Will provide routine patient care in clinical settings as directed. 2) Participates as necessary in a range of staff pharmacy duties, including order verification and completion, medication preparation and dispensing in inpatient and outpatient settings. 3) Interacts with treatment team members to optimize drug treatment; develops and assesses target outcomes. Communicates effectively in meetings, in personal conversations, and in written progress notes or consultations. 4) May serve as an independent anticoagulation provider in the anticoagulation clinic as needed/scheduled. A scope of practice would be required to perform this duty. E. Education 1) Collaborates with Pharmacy management and Patient Safety on pharmacy-related training and development, to promote the learning experience and improve the performance of providers, pharmacists, pharmacy technicians, pharmacy residents, medical residents and students. 2) Participates in the development and implementation of formal and informal drug education/clinical consultation to medical, surgical, nursing, and pharmacy staff in the form of in-services and continuing education programs. 3) Interfaces with other health-care providers and administrators to ensure compliance with established pharmacy policies and procedures. 4) Effectively communicates both orally and in writing regarding complex clinical and technical issues. F. Research The CPP may be involved in designing and conducting research studies or assist in the same. Proposals for research must be submitted to the IRB and Research and Development Committee. Work Schedule: Monday - Friday; 7:30am - 4:00pm Telework: Not available Virtual: This is not a virtual position. Functional Statement #: 000000 Relocation/Recruitment Incentives: Not authorized Permanent Change of Station (PCS): Not authorized

Requirements

You must be a U.S. Citizen to apply for this job. All applicants tentatively selected for VA employment in a testing designated position are subject to urinalysis to screen for illegal drug use prior to appointment. Applicants who refuse to be tested will be denied employment with VA. Selective Service Registration is required for males born after 12/31/1959. Must be proficient in written and spoken English. Subject to background/security investigation. Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents). Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment. Must pass pre-employment physical examination. Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP). Complete all application requirements detailed in the "Required Documents" section of this announcement. As a condition of employment for accepting this position, you will be required to serve a 1 or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service. Upon completion of your trial period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.

Qualifications and evaluation

Area of Consideration - Eligible applications will be reviewed and referred based on Veterans' Preference. IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC. WE MAY NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE. Your application, resume, C.V., and/or supporting documentation will be verified. Please follow all instructions carefully. Errors or omissions may affect consideration for employment. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. The Department of Veterans Affairs performs pre-employment reference checks as an assessment method used in the hiring process to verify information provided by a candidate (e.g., on resume or during interview or hiring process); gain additional knowledge regarding a candidate's abilities; and assist a hiring manager with making a final selection for a position. It is the policy of the VA to not deny employment to those that have faced financial hardships or periods of unemployment. Veterans and Transitioning Service Members: Please visit the VA for Vets site for career-search tools for Veterans seeking employment at VA, career development services for our existing Veterans, and coaching and reintegration support for military service members.

Education

A transcript must be submitted with your application. Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.

How to apply

All applicants are encouraged to apply online. To apply for this position, you must complete the full questionnaire and submit the documentation specified in the Required Documents section below. The complete application package must be submitted by 11:59 PM (ET) on 10/19/2026 to receive consideration. To preview the questionnaire click https://apply.usastaffing.gov/ViewQuestionnaire/13070652. To begin, click Apply Online to create a USAJOBS account or log in to your existing account. Follow the prompts to select your USA JOBS resume and/or other supporting documents and complete the occupational questionnaire. Click Submit My Answers to submit your application package. NOTE: It is your responsibility to ensure your responses and appropriate documentation is submitted prior to the closing date.

Required documents

To apply for this position, you must provide a complete Application Package which includes: Long-form resume/Curriculum vitae (CV) Transcript The following documents are accepted, and may be required if applicable to your eligibility and/or qualifications for this position. Please ensure you have included all documents required for your application, such as a copy of your transcript (if using education to qualify), SF-50's (current/former Federal employees), etc. Cover Letter DD-214/ Statement of Service Disability Letter (VA) License Long-form resume/Curriculum vitae (CV) Knowledge, skills, and abilities (KSA's) SF-15 SF-50/ Notification of Personnel Action Transcript Veterans' Preference: When applying for Federal Jobs, eligible Veterans should claim preference for 5pt (TP), 10pt (CP/CPS/XP), or for Sole Survivor Preference (SSP) in the questionnaire. You must provide a legible copy of your DD214(s) which shows dates and character of service (honorable, general, etc.). If you are currently serving on active duty and expect to be released or discharged within 120 days you must submit documentation related to your active duty service which reflects the dates of service, character of service (honorable, general, etc.), and dates of impending separation. Additionally, disabled veterans and others eligible for 10-point preference (such as widows or mothers of eligible Veterans) must also submit an SF-15 "Application for 10 Point Veteran Preference" with required proof as stated on the form. Documentation is required to award preference. For more information on Veterans' Preference, please visit Feds Hire Vets - Veterans - Job Seekers - Veterans' Preference. Veterans' preference does not apply for internal or other current permanent Federal agency employees.

Additional information

Receiving Service Credit for Earning Annual (Vacation) Leave: Federal Employees earn annual leave at a rate (4, 6 or 8 hours per pay period) which is based on the number of years they have served as a Federal employee. Selected applicants may qualify for credit toward annual leave accrual, based on prior work experience or military service experience. This credited service can be used in determining the rate at which they earn annual leave. Such credit must be requested and approved prior to the appointment date and is not guaranteed. During the application process you may have an option to opt-in to make your resume available to hiring managers in the agency who have similar positions. Opting in does not impact your application for this announcement, nor does it guarantee further consideration for additional positions. This job opportunity announcement may be used to fill additional vacancies. This position is in the Excepted Service and does not confer competitive status. VA encourages persons with disabilities to apply. The health-related positions in VA are covered by Title 38, and are not covered by the Schedule A excepted appointment authority. If you are unable to apply online or need an alternate method to submit documents, please reach out to the Agency Contact listed in this Job Opportunity Announcement. Under the Fair Chance to Compete Act, the Department of Veterans Affairs prohibits requesting an applicant's criminal history prior to accepting a tentative job offer. For more information about the Act and the complaint process, visit Human Resources and Administration/Operations, Security, and Preparedness (HRA/OSP) at The Fair Chance Act.