Become a part of our caring community
 

The Community Health Worker (CHW) 1 serves as a liaison between health and social services and the community, identifying health-related issues, collecting data, and discussing concerns with the people served. The Community Health Worker 1 works assignments are varied and frequently require interpretation and independent determination of the appropriate courses of action. Makes decisions regarding own work methods, occasionally in ambiguous situations, and requires minimal direction and receives guidance where needed. Follows established guidelines/procedures. Understands own work area professional concepts/standards, regulations, strategies and operating standards. Makes decisions regarding own work approach/priorities and follows direction. Work is managed and often guided by precedent and/or documented procedures/regulations/professional standards with some interpretation.

The Community Health Worker (CHW) 1 serves as a key member of our care teams, applying a hands-on approach to member engagement. The CHW 1 supports case management functions, addresses social determinants of health (SDOH) needs, improves self-management of chronic conditions, navigates the healthcare system, and promotes prevention and health education tailored to the needs of the communities we serve. Leveraging their knowledge of the community and shared life experiences, the CHW 1 informs their interactions with members and community partners.

This position will be based from a home office and will travel 25-50% of the time, to an assigned area in Wayne and/or Macomb county, to conduct in home visits with Medicare/Medicaid members. Must reside in Michigan with the ability to drive to Wayne or Macomb Counties.

Position Responsibilities:

• Serve as an integral member of care teams, applying a hands-on approach to member engagement.
• Support case management functions and address social determinants of health (SDOH) needs.
• Assist members in improving self-management of chronic conditions.
• Navigate the healthcare system and promote prevention and health education tailored to community needs.
• Leverage knowledge of the community and shared life experiences to inform interactions with members and community partners.
• Conduct in-person assessments to understand member care needs, preferences, socioeconomic barriers, and evaluate the home environment.
• Assist members in navigating healthcare and social service systems, coordinate access to basic needs (e.g., housing, food, income, transportation), and schedule physical and behavioral health visits.
• Advocate for members with providers, community resources, schools, and others, including accompanying members to provider visits as requested.
• Identify and address barriers to healthy living and healthcare access, ensuring members can attend their appointments.
• Support highest-risk, hardest-to-reach member cohorts, with a particular focus on members who may have a history of mistrust with the healthcare system.
• Promote and monitor adherence to care plans, providing motivational interviewing to support medication and treatment adherence.
• Provide social support to boost members’ morale and sense of self-worth, serving as a trustworthy, reliable, non-judgmental, consistent, and accepting team member.
• Support member self-management through culturally appropriate health education and coaching.
• Conduct research and in-person outreach to locate difficult-to-contact members to increase assessment completion and participation in clinical programs.
• Build and maintain relationships with providers and community resources to support member referrals and implement community assessments to identify resource gaps.
• Regularly travel to conduct member visits, provider visits, and community-based visits as needed to ensure effective program administration.
• Work collaboratively with other associates as a member of the care support teams, including care coordinators, housing specialists, and SDOH coordinators.
• Attend community events to connect with members and provide education on case management services.
• Use your skills to make an impact

Use your skills to make an impact
 

Required Qualifications:

• Must reside in Michigan and have the ability to travel within Wayne or Macomb Counties.
• 2+ years of experience with community resources, health agencies, or social services (e.g., Area Agency on Aging, DME providers, Meals on Wheels)
• Intermediate proficiency in Microsoft Office (Teams, Excel, PowerPoint, Outlook, Word)
• Respect for cultural and demographic diversity
• Strong written communication skills and advocacy for members at all care levels

Preferred Qualifications:

• Community Health Worker training and/or certificate

• Bachelor’s Degree in Social Work or related field.
• Familiarity with state Medicaid program guidelines.
• Experience engaging with Medicaid enrollees, including those with physical and behavioral health needs and varied health literacy.
• Oral and written fluency in English, Arabic, and/or Chaldean Neo-Aramaic (language assessment required).

Additional information:

• Schedule/Time Zone: Monday through Friday, 8:00 AM – 5:00 PM Eastern Time Zone
• Work Location: Michigan (Wayne and Macomb Counties)
• Work Style: Field
• Travel Requirements: 75%–90% travel within Wayne and/or Macomb Counties, Michigan

• Travel from your home to your first work location of the day.
• Travel between client or assignment locations during the workday.
• Travel from your final work location back to your home.

Work at Home Requirements: To ensure Home or Hybrid Home/Office employees’ ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria: At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is required; wireless, wired cable or DSL connection is suggested. In certain roles, the minimum recommended internet speed required by Humana may not be sufficient for business needs. Humana reserves the right to require associates to upgrade their internet service if necessary. Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information.

 

Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required.

 

Scheduled Weekly Hours

40

Pay Range

The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.

 

$41,900 - $56,600 per year

 

Description of Benefits

Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.

About us
 

About Humana: Humana Inc. (NYSE: HUM) is a leading U.S. healthcare company. Through our Humana insurance services and our CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health – delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare and Medicaid, families, individuals, military service personnel, and communities at large. Learn more about what we offer at Humana.com and at CenterWell.com.

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Equal Opportunity Employer

It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.