Health System Specialist - Project Manager

Summary

Serves as the Health System Specialist responsible for providing administrative oversight, operational coordination, and evaluation of assigned Community-Based Outpatient Clinics (CBOCs) within the Eastern Kansas Health Care System. The incumbent evaluates clinic operations, access to care, resource utilization, workflow efficiency, organizational performance, operational initiatives and develops recommendations to improve organizational effectiveness and support executive decision.

Duties

This position is for the Junction City, KS as their duty location. Provides comprehensive operational oversight and coordination for Junction City, Iola, and Lawrence VA Clinics, ensuring efficient day-to-day functioning and continuous improvement of clinical and administrative operations. Evaluates outpatient service delivery models and develops recommendations to improve access, efficiency, and patient experience within assigned clinics and market areas. Supports the delivery of high-quality, accessible, cost-effective health care services by coordinating resources, workflow processes, access initiatives, and support functions across multiple clinical disciplines to promote efficient clinic operations, timely access to care, and effective utilization of available resources. . Leads and supports advanced analytical studies to evaluate clinical workload trends, patient flow, scheduling practices, and capacity management across assigned clinics. Uses data-driven methodologies to identify inefficiencies, forecast demand, and recommend organizational improvements. Optimizes provider and care team scheduling by assessing clinic grid utilization, supply demand alignment, face to face and virtual visit distributions, staffing acuity, and clinical productivity indicators. Evaluates the impact of Community Care referrals on internal capacity, access to care, patient wait times, and care continuity. Collaborates with clinical leaders to rebalance services between VA-delivered care, virtual modalities, and purchased care when appropriate. Leads efforts to improve patient workflows by partnering with Primary Care, Mental Health, Specialty Care, and Nursing leadership to evaluate room utilization, care team composition, visit modality mix, appointment cycle times, and bottlenecks impacting throughput. Develop operational solutions such as standardized workflows, enhanced scheduling procedures, process redesign, escalation pathways, and care coordination practices to enhance access and patient experience. Identifies and implements improvements to optimize clinic management processes and access strategies. Standardizes, implements, and sustains key operational and business processes, including scheduling practices, to support efficient clinic operations and enhance the Veteran experience Incorporates remote healthcare considerations, including telehealth demand, virtual care readiness, space requirements for telehealth operations, and staffing support, to ensure seamless integration of virtual modalities into clinic operations. Conducts analyses of telehealth utilization patterns, no show rates, broadband limitations, and patient adoption trends to support operational decision-making and service delivery planning. Administers management reporting systems and dashboards to support data informed decision making related to organizational performance, staffing models, access metrics, quality indicators, and workload distribution. Develops and coordinates quality assurance and performance improvement activities ensuring compliance with accrediting and regulatory bodies (e.g., Joint Commission, OIG, CARF). The HSS measures and assesses clinical business activities with an emphasis on improving clinical product line performance. The HSS is responsible for regularly presenting key management indicators to the Executive Staff. Integrates administrative services-including Finance, HR, Acquisition, Facilities, Environmental of Care, and Health Administration Service-in support of clinic goals and market objectives. Resolves complex operational, personnel, and cross service issues that impact patient care, staff performance, and organizational effectiveness. Provides leadership during change management initiatives, operational disruptions, and emergent contingencies that affect clinic operations. The incumbent collaborates closely with key clinical leadership officials as an impartial facilitator in addressing disagreements related to scheduling practices, workload distribution, resource prioritization, and workflow redesign. Employs conflict resolution strategies, mediation techniques, and interest-based problem solving to ensure concerns are addressed objectively, respectfully, and in alignment with EKHCS policies and organizational values. Work Schedule: 7:30 AM - 4:00PM or 8:00AM - 4:30PM, Monday through Friday Telework: Ad-hoc

Requirements

You must be a U.S. citizen to apply for this job Subject to a background/suitability investigation Selective Service Registration is required for males born after 12/31/1959 A complete application package; Resume, Transcripts, etc. is required Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents). Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment. Upon completion of your probationary period (OR INSERT "trial period"), your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest. As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period (OR INSERT "2-year trial period") during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service Upon completion of your probationary period or trial period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.

Qualifications and evaluation

IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC. WE WILL NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE. Applicants will be referred in the order in which they were received.

How to apply

All applicants are encouraged to apply online. To apply for this position, you must complete the occupational questionnaire and submit the documentation specified in the Required Documents section. The complete application package must be submitted by 11:59 PM (EST) on 09/08/2026 to receive consideration. To preview the questionnaire click https://apply.usastaffing.gov/ViewQuestionnaire/13055608. 1. To begin, click Apply Online to create a USAJOBS account or log in to your existing account. Follow the prompts to select your USAJOBS resume and/or other supporting documents and complete the occupational questionnaire. 2. Click Submit My Answers to submit your application package. Beginning September 27, 2025, Federal agencies will only accept resumes up to two pages in length to comply with the Merit Hiring Plan. Resumes longer than two pages will result in ineligibility for further consideration for the position. USAJOBS will not allow you to upload or build resumes longer than two pages, and you will need to update the resumes in your profile before applying for a job. Resumes should include information relevant to the knowledge, skills, abilities, and competencies of the position to which you are applying. VA is unable to make assumptions about qualifications if not clearly listed. Resumes must be legible so they can be reviewed for eligibility, minimum qualifications and other position requirements listed in the job announcement. Your resume must be 5MB or less. We recommend saving and uploading your resume as a PDF to maintain formatting and number of pages. We also accept GIF, JPG, JPEG, PNG, RTF, TXT, PDF, ODT or Word (DOC or DOCX). We do not accept PDF portfolio files. We recommend using a sans-serif font size like Lato, if available. Other widely available options are Calibri, Helvetica, Arial, Verdana, Open San Source Sans Pro, Roboto or Noro Sans. Make your page margins 0.5 inches. Consider using 14-point size font for titles and 10-point for the main text in your resume. The resume builder can help you create a resume using these recommendations and uses the information in your USAJOBS profile to help you get started. Helpful Hints for Creating a Two-Page Resume: Prioritize most relevant and recent experience Use concise, results focused language Align language from the job announcement Focus on demonstrating skills and competencies Remove outdated or unrelated experience Use the USAJOBS resume builder Additional guidance on this new requirement and resume building tools can be found at: https://help.usajobs.gov/faq/application/documents/resume/page-limit https://www.opm.gov/policy-data-oversight/hiring-information/merit-hiring-plan-resources/applicant-guidance-on-the-two-page-resume-limit/

Required documents

Documents Accepted: Cover Letter DD-214/ Statement of Service Disability Letter (Schedule A) Disability Letter (VA) License Other (1) PCS Orders Performance Appraisal Professional Certification Resume Separation Notice (RIF) SF-15 SF-50/ Notification of Personnel Action Transcript Documents Required: Resume Please review the above list(s) to ensure you have included all necessary documents required for your application.Not every applicant will require the same documents, therefore it is the applicants responsibility to ensure that their application package includes all necessary documents to determine qualifications and eligibility for appointment, such as a copy of your SF-50, transcript, ICTAP/CTAP documentation (for displaced Federal employees).You will not be contacted for additional information. Applicants will be deemed ineligible if supporting documentation is not submitted. Veterans' Preference: Since the Direct-Hire Recruitment Authority is being used, traditional Veterans' Preference rules do not apply. Qualified veterans will, however, be given full consideration for this position. Applications are accepted online. Applying online will allow you to review and track the status of your application.

Additional information

Under the Fair Chance to Compete Act, the Department of Veterans Affairs prohibits requesting an applicant's criminal history prior to accepting a tentative job offer. For more information about the Act and the complaint process, visit Human Resources and Administration/Operations, Security, and Preparedness (HRA/OSP) at The Fair Chance Act. A supports the use of telework as a way to help attract and retain talented individuals in public service, increase worker productivity, and better prepare the agency to operate during emergencies. This position may be authorized for telework. Telework eligibility will be discussed during the interview process. The Interagency Career Transition Assistance Plan (ICTAP) and Career Transition Assistance Plan (CTAP) provide eligible displaced VA competitive service employees with selection priority over other candidates for competitive service vacancies. To be well-qualified, applicants must possess experience that exceeds the minimum qualifications of the position including all selective factors if applicable, and must be proficient in most of the requirements of the job. Information about ICTAP and CTAP eligibility is on OPM's Career Transition Resources website which can be found at https://www.opm.gov/. Receiving Service Credit for Earning Annual (Vacation) Leave: Federal Employees earn annual leave at a rate (4, 6 or 8 hours per pay period) which is based on the number of years they have served as a Federal employee. VA may offer newly-appointed Federal employee's credit for their job-related non-federal experience or active duty uniformed military service. This credited service can be used in determining the rate at which they earn annual leave. Such credit must be requested and approved prior to the appointment date and is not guaranteed. This job opportunity announcement may be used to fill additional vacancies. If you are unable to apply online or need an alternate method to submit documents, please reach out to the Agency Contact listed in this Job Opportunity Announcement.