Licensed Practical Nurse-Telehealth Clinical Technician

Summary

The Telehealth Clinical Technician (TCT) Licensed Practical Nurse supports Telehealth clinical programs at the patient location, providing a wide range of clinical and technical services to the Veteran, demonstrating complex technical judgement while under the supervision of Registered Nurse (RN) or provider.

Duties

Duties include but not limited to: Serves as site imager for Telehealth Store and Forward (S&F) applications. Facilitator for real time Clinical Video Telehealth (CVT) encounters, including patient activities. Primary Care as well as Specialty Care remote visits. Provides marketing for the Home Telehealth program and providing education and support to Veterans regarding VA Apps and the My HealthVet (MHV) program. Orients patient and significant others to the Telehealth services including Home Telehealth (HT), VA Video Connect (VVC), CVT, Store and Forward Telehealth (SFT), and other care modalities that can benefit the patient. Coordinates information between providers, facilities and networks as appropriate. Performs tele-dermatology, tele-retinal and other images (as they become approved and available), with accuracy and dexterity. Demonstrates accurate use of Veterans Health Information Systems & Technology Architecture (VISTA) imaging package and reports errors to the Facility Telehealth Coordinator (FTC) and supervisor or designee. Ensures patient has verbally consented to taking images for store and forward and documents in the electronic medical record (EMR). Upholds the Health Insurance Portability and Accountability Act (HIPPA) regulations during and after the images are taken including transferring images from the memory card into the EMR before taking images of the next patient. Demonstrates proper use of the consult pathways/package in EMR, to include entry as imager, consult to the reader, closing out consult etc. Processes Telehealth consults and corrects Orphan encounters. Completes action required items, submits weekly/monthly reports, and maintains established Telehealth performance benchmarks. Uses established business rules for enrollment and registration, scheduling, consult management, VISTA Electronic Wait List (EWL), handling no shows, patient cancellations, and clinic cancellations. Maintains an accurate calendar of CVT and S&F clinics. Maintains an accurate inventory of Telehealth peripherals (cameras, stethoscopes, ultrasound, and others) and usures equipment is cleaned according to the manufacturer's instructions. Establishes and maintains collaborative relationships with VISN 8 Sunshine Training Center. Work Schedule: Full Time, Monday-Friday, 0730 - 1600. Telework: Ad-hoc. Virtual: This is not a virtual position. Relocation Incentive: Not Authorized. Permanent Change of Station (PCS): Not Authorized. Functional Statement: 81206F.

Requirements

Basic Requirements: United States Citizenship: Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy. English Language Proficiency. In accordance with 38 U.S.C. 7402(d) and 7407(d), no person shall serve in direct patient care positions unless they are proficient in basic written and spoken English. Education - Documentation submitted if Applicable- Graduate of a school of practical or vocational nursing approved by the appropriate State agency and/or accredited by ACEN at the time the program was completed by the applicant. Exceptions include: Health care education in the military service or training in the military service which is accepted by the licensing body in the jurisdiction in which the individual is licensed as qualifying for full LPN/LVN licensure will be accepted as meeting the education requirements for VHA employment. OR Current GS-0620 LPN/LVN employee of the Veterans Health Administration (VHA) who was converted to an appointment under 38 U.S.C. 7401(3) in implementation of Public Law 98-160, enacted November 21, 1983, or who was converted to an appointment under 38 U.S.C. 7405 in implementation of Public Law 99-576, enacted October 28, 1986. OR Individual granted a license by a jurisdiction that does not require graduation from an approved school. Licensure -Documentation submitted- Active, full, current and unrestricted licensure as a Graduate Licensed Practical or Vocational Nurse in a State, Territory, or Commonwealth (i.e., Puerto Rico), of the United States or the District of Columbia.

Qualifications and evaluation

Area of Consideration - Eligible applications will be reviewed and referred in the following order: Current Permanent Orlando VAMC employees including Community Based Outpatient Clinics (CBOCs). Current permanent VISN8 employees. Current permanent VHA employees. Current permanent employees of other federal agencies. US Citizens. IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC. WE MAY NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE. Your application, resume, C.V., and/or supporting documentation will be verified. Please follow all instructions carefully. Errors or omissions may affect consideration for employment. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. The Department of Veterans Affairs performs pre-employment reference checks as an assessment method used in the hiring process to verify information provided by a candidate (e.g., on resume or during interview or hiring process); gain additional knowledge regarding a candidate's abilities; and assist a hiring manager with making a final selection for a position. It is the policy of the VA to not deny employment to those that have faced financial hardships or periods of unemployment. Veterans and Transitioning Service Members: Please visit the VA for Vets site for career-search tools for Veterans seeking employment at VA, career development services for our existing Veterans, and coaching and reintegration support for military service members.

How to apply

All applicants are encouraged to apply online. To apply for this position, you must complete the full questionnaire and submit the documentation specified in the Required Documents section below. The complete application package must be submitted by 11:59 PM (ET) on 09/21/2026 to receive consideration. To preview the questionnaire click https://apply.usastaffing.gov/ViewQuestionnaire/13057542. To begin, click Apply Online to create a USAJOBS account or log in to your existing account. Follow the prompts to select your USA JOBS resume and/or other supporting documents and complete the occupational questionnaire. Click Submit My Answers to submit your application package. NOTE: It is your responsibility to ensure your responses and appropriate documentation is submitted prior to the closing date.

Required documents

To apply for this position, you must provide a complete Application Package which includes: Long-form resume/Curriculum vitae (CV) Special Note for Applications: To complete your application, please use the following link https://vacareers.va.gov/wp-content/uploads/sites/5/Resume.docx to download the standard Clinical Resume Document. This one-page document does not need to be modified and must be uploaded into the two-page restricted 'Resume' document upload field. The following documents are accepted, and may be required if applicable to your eligibility and/or qualifications for this position. Please ensure you have included all documents required for your application, such as a copy of your transcript (if using education to qualify), SF-50's (current/former Federal employees), etc. Cover Letter DD-214/ Statement of Service Disability Letter (Schedule A) Disability Letter (VA) License Long-form resume/Curriculum vitae (CV) Other (1) PCS Orders Performance Appraisal Professional Certification Separation Notice (RIF) SF-15 SF-50/ Notification of Personnel Action Transcript

Additional information

During the application process you may have an option to opt-in to make your resume available to hiring managers in the agency who have similar positions. Opting in does not impact your application for this announcement, nor does it guarantee further consideration for additional positions. This job opportunity announcement may be used to fill additional vacancies. This position is in the Excepted Service and does not confer competitive status.VA encourages persons with disabilities to apply. The health-related positions in VA are covered by Title 38, and are not covered by the Schedule A excepted appointment authority. If you are unable to apply online or need an alternate method to submit documents, please reach out to the Agency Contact listed in this Job Opportunity Announcement. Under the Fair Chance to Compete Act, the Department of Veterans Affairs prohibits requesting an applicant's criminal history prior to accepting a tentative job offer. For more information about the Act and the complaint process, visit Human Resources and Administration/Operations, Security, and Preparedness (HRA/OSP) at The Fair Chance Act.