IT Instructor - 2+ Yrs Experience - Philadelphia, PA

The law offices of Marshall Dennehey, a leading defense firm, is seeking an IT Instructor for its Philadelphia, PA office.

Position Summary:

The IT Instructor will design, develop and deliver training courses and activities to support all of the Firm’s applications and systems.

RESPONSIBILITIES:

• Provide ongoing training for new hires, new applications, existing applications, and refresher classes as needed.
• Design and plan effective training program curriculum.
• Maintain training schedule and calendar; determine need, schedule regular classes, schedule as-needed classes, ensure trainer availability, etc.
• Partner with department managers, Office Managers and others to understand and develop appropriate course content and material.
• Develop quick reference guides and how-to documentation for end-users.
• Create class training scripts.
• Prepare on-line educational material such as module summaries, videos etc.
• Assist Support Center on 1st and 2nd level technical support.
• Greet and welcome new or transferred employees.
• Determine the best delivery methods for training; planning of material, supply, location (online/in-person/one on one etc.) preparation accordingly.
• Schedule, organize and provide supplemental training when necessary.
• Develop and maintain a library of training and reference materials and documentation.
• Research, understand, and respond to attorney and staff feedback.
• Periodically review internal training programs then recommend and facilitate improvements.
• Provide after-hours support on a rotation schedule up to 4 times annually.
• Perform other related duties as assigned.

REQUIRED SKILLS:

• Phenomenal communication, presentation and public speaking skills.
• Excellent written communication skills.
• Excellent interpersonal and customer service skills.
• Maintain a professional attitude and presence.
• Effective facilitation and presentation skills.
• Excellent organizational skills and attention to detail.
• Excellent time management skills with a proven ability to meet deadlines.
• Strong analytical and problem-solving skills.
• Ability to prioritize tasks and to delegate them when appropriate.
• Ability to function well in a high-paced and at times stressful environment.
• Self-motivated and able to work independently.
• Proficiency in legal-specific applications including but not limited to Document Management Systems, legal document building tools, and matter management software.
• Advance/Expert level proficiency in Microsoft Office 365 (Word, Excel, PowerPoint, Outlook) and Windows 11.
• Proficient with or able to quickly learn the software and applications used in the Firm and the industry.
• Strong project management skills with the ability to supervise multiple projects.
• Proactive, desires to build relationships with the business and to ensure the best user experience.
• Critical thinking and decision making.

EDUCATION AND EXPERIENCE:

• Bachelor’s degree in education, business, human resources, information technology, or related field.
• Minimum 2 years experience in corporate training.
• Legal environment experience.
• Certification (e.g. CPLP) a plus.

Marshall Dennehey is not accepting unsolicited resumes from search firms for this position.

Firm offers a sound future, competitive salary and an excellent benefits package.

Qualified candidates should submit cover letter and resume for consideration.

We are an Equal Opportunity Employer AA/M/F/D/V.

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