Contact Center Specialist III, Quality Assurance
Kaiser Permanente
Fairfax, Fairfax County$76,237 - $76,237 est.Full-timePosted 1 day ago
Job Summary: In addition to the responsibilities listed below, this position is responsible for performing member interaction monitoring and participating in calibration sessions to ensure quality, accuracy, and compliance; investigating and addressing service and quality issues submitted by members, staff, and external agencies and ensuring the timely resolution of issues as well as providing recommendations for improving member interactions; providing consultation to a variety of stakeholders…
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