Manager Customer Experience Operations
Kaiser Permanente
Pasadena, Los Angeles County$116,653 - $116,653 est.Full-timePosted 19h ago
Job Summary: Establishes and provides leadership and direction for critical multi-dimensional member facing department within Customer Experience Operations. Has direct responsibility for all personnel, productivity, technology and quality, to include development of internal policies and procedures. Provide ongoing guidance on understanding customer needs and resolving member issues at a regional level. Develop and monitor analytic tool sets and metrics, conducts root cause analysis and advocat…
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