Field Service Technician
Bosch Group
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Company Description
Our drive and control technologies ensure efficient, powerful and safe movement in machines and systems of any size. We inspire our customers with intelligent components, tailored system solutions, and services – from fully connected applications to the factory of the future. Bosch Rexroth is dedicated to making the world a better place through innovation and technology. We are looking for associates who will take on our customers’ challenges with passion and persistence until the right solution is found and who will thrive in a face-paced, collaborative and exciting environment.
Why work with Bosch Rexroth?
Challenging Projects: We are driven by innovation and being at the cutting edge of everything that we do. At Bosch Rexroth every day is different, and your time will be filled with interesting and exciting projects.
Amazing Colleagues: Our people make us who we are, and we are very proud of our diverse and skilled global team. Having a supportive and encouraging team around you can make all the difference.
Learning and Development: We want you to reach your fullest potential, for both yourself and for Bosch Rexroth. That’s why we actively promote growth and development.
Change the World: We want to give you the opportunity to not only drive your career forward but also to change the world. The work we do at Bosch Rexroth can make a big difference to the world around you.
- Social & Value-Driven: We have a tradition of assuming social responsibility in all that we do. Our success, and our roadmap for the future, is based on our lived values. This covers everything, from community to the environment, to being a social employer.
- Flexibility & Freedom: We strive to give you a balance between your work and home life, as well as the freedom to drive your career forward.
- International Opportunities: We are a truly global, fully networked company, with locations in more than 80 countries all over the world
Job Description
We are seeking a skilled and customer-focused Field Service Technician to support the installation, commissioning, troubleshooting, and repair of hydraulic and electro-hydraulic systems at customer sites. This role is highly hands-on and customer-facing, requiring strong technical aptitude, flexibility, and a willingness to travel. The Field Service Technician plays a key role in ensuring system performance, customer satisfaction, and long-term service partnerships.
Key Responsibilities
- Provide on-site support at customer locations to diagnose, repair, and commission hydraulic and electro-hydraulic components and systems.
- Troubleshoot customer machinery and system performance issues, identifying root causes and implementing effective solutions.
- Develop specialized knowledge of industrial hydraulic and electro-hydraulic machinery and apply this expertise to meet customer requirements.
- Utilize computerized hydraulic diagnostic tools to verify system functionality and control performance.
- Support system testing, commissioning, and validation both in-house and at customer sites.
- Proactively address and resolve complex customer issues and service-related concerns.
- Identify and communicate potential service opportunities or new business needs observed at customer sites.
- Collaborate with Field Service, Inside Service, and other internal teams to ensure effective communication and coordinated customer support.
- Provide labor support to the Bethlehem service shop during peak demand periods, as needed.
- Prepare detailed field service reports, including work performed, materials used, labor hours, and expenses.
- Support other technicians remotely or on-site to ensure timely issue resolution and knowledge sharing.
Qualifications
- Associate’s degree in Electronics, Mechatronics, Industrial Automation, or a related technical field from an accredited program OR High School diploma (or equivalent) with a minimum of 2 years of experience in a hydraulic/electronic service shop or field service environment.
- Experience supporting internal and external customers by addressing technical questions, concerns, and service issues.
- Willingness and ability to travel domestically and internationally approximately 50–60% of the year, often with minimal advance notice.
- Strong interest in learning and applying fluid power technologies, including pumps, motors, proportional and servo valves, and logic valves.
- Willingness to learn and work with industrial hydraulic electronic controllers (e.g., HNC, HPC, HACD).
- Working knowledge of computers and Microsoft Office applications; ability to install and utilize controller-specific software as required.
- Excellent verbal communication, organizational, and documentation skills.
- Ability to work collaboratively under the guidance of senior Field Service Technicians.
- Flexibility to work overtime as needed to meet customer and project requirements.
Additional Information
Your well-being matters at Bosch! We offer a competitive compensation and a benefits package designed to empower you in every area of your life. This includes premium health coverage, a 401(k) with generous matching, resources for financial planning and goal setting, ample paid time off, parental leave, and comprehensive life and disability protection. We're investing in your success! Bosch Benefits | Bosch in the USA
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Equal Opportunity Employer, including disability / veterans
Indefinite U.S. work authorized individuals only. Future sponsorship for work authorization unavailable.
By submitting an application for employment with Bosch, you represent and warrant that: (a) the work product and materials you submit are your own and reflect your personal experience, skills and qualifications; and (b) you have not used artificial intelligence or automated tools to generate, alter, or enhance application materials or responses in a manner that misrepresents your identity, authorship, experience, capabilities or qualifications.
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