Senior Operations Processor - Lockbox Customer Service

About this role:

Wells Fargo is seeking a Senior Operations Processor who will provide team support in the Lockbox Business Operations as part of Payment Operations, specifically Customer Service. Learn more about the career areas and lines of business at wellsfargojobs.com.

In this role, you will:

• Support Operations in completing larger and more complex business, operational, and customer support initiatives and overall effectiveness of team performance
• Researching missing/misapplied payments and various other reported issues utilizing ServiceView, RIDS and LRIP systems.
• Use technical expertise in the designated area and resolve escalated issues
• Provide feedback and present ideas for improving or implementing processes and customer support
• Perform complex operational and customer support initiatives within Operations functional area
• Assist staff, managers, and colleagues and provide guidance and interpretation of policies and procedures
• Apply technical knowledge and expertise to perform work and action requests
• Provide subject matter expertise and interpretation of procedures to staff
• Collaborate and consult with peers, colleagues, and managers to resolve issues and achieve goals
• Interact with internal customers
• Receive direction from leaders and exercise independent judgment while developing the knowledge to understand function, policies, procedures, and compliance requirements

Required Qualifications:

• 4+ years of operations support experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• Lockbox/Operations experience
• Root Cause Analysis experience
• Strong attention to detail and accuracy skills
• Strong research experience
• Strong written communications skills
• Ability to achieve high production and quality standards
• Intermediate MS Office Skills: Word, Excel, Outlook
• Ability to work effectively in a team environment and across all organizational levels, where flexibility, collaboration, and adaptability are important
• Ability to work effectively, as well as independently, in a team environment
• Production experience in a fast-paced environment

Job Expectations:

• Ability to work additional hours as needed based on business needs
• This is an open-ended schedule with the start time and end time determined by workflow.

Salary: DOE.

Schedule: The department is open Mon - Fri, 7AM - 7PM with flexibility in scheduling. This is an open-ended schedule with the start time and end time determined by workflow.

Location: 2975 Regent Blvd. Irving, TX 75063

Posting End Date: 

*Job posting may come down early due to volume of applicants.

We Value Equal Opportunity

Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace.  Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.