Lead Service Delivery Engineer

The Lead Service Delivery Engineer provides technical leadership across enterprise applications, APIs, platforms, and infrastructure to improve how technology services are built, delivered, integrated, and supported.

This role leads engineering initiatives focused on automation, platform enablement, CI/CD, service health, technical readiness, performance, security, and self-service capabilities. The Lead Service Delivery Engineer partners across application, platform, and infrastructure teams to resolve complex technical challenges and establish scalable engineering solutions.

In this role, you will:

• Lead engineering initiatives supporting enterprise applications, APIs, platforms, and infrastructure.
• Establish reusable engineering standards and patterns for automation, deployment, integration, service health, and technical readiness.
• Lead CI/CD, deployment automation, and software delivery improvements.
• Develop dashboards, telemetry, health checks, and automated detection capabilities to improve visibility into technology services.
• Automate repetitive processes and develop self-service capabilities that reduce manual intervention.
• Lead troubleshooting and Root Cause Analysis for complex issues spanning applications, APIs, platforms, infrastructure, databases, networking, and middleware.
• Partner with engineering teams to improve application and platform performance, scalability, availability, and supportability.
• Drive adoption of Infrastructure as Code, Configuration as Code, GitOps, policy-as-code, and automated platform management.
• Design automated validation, remediation, recovery, and deployment controls.
• Support high availability, disaster recovery, capacity planning, performance engineering, and recovery testing.
• Integrate security, vulnerability remediation, governance, and compliance requirements into engineering workflows.
• Provide technical leadership through architecture, design, code, and technical-readiness reviews.
• Evaluate new technologies and identify opportunities to improve automation, delivery efficiency, developer experience, and platform capabilities.
• Mentor engineers and promote consistent engineering practices across teams.

Required Qualifications

• 5+ years of Technology Infrastructure Engineering and Solutions experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
• 5+ years of Technology Engineering, Software Engineering, Infrastructure Engineering, Platform Engineering, DevOps, Service Delivery Engineering, or related experience.
• 4+ years supporting large-scale enterprise applications, platforms, APIs, or distributed technology environments.
• 3+ years experience with CI/CD, automated deployment, and software delivery technologies.
• 3+ years experience with Kubernetes, Red Hat OpenShift, or comparable container

Desired Qualifications

• Experience with ArgoCD, GitOps, GitHub Enterprise, Jenkins, or comparable delivery technologies.
• Experience with Prometheus, Grafana, Splunk, OpenTelemetry, Elastic, or comparable tooling.
• Experience with REST APIs, microservices, middleware, API gateways, and service integrations.

• Experience with performance engineering, capacity planning, high availability, disaster recovery, monitoring, telemetry, dashboards, logging, and service-health tooling.

• Experience with automation using Python, Go, Java, PowerShell, Bash, or comparable languages.
• Experience troubleshooting complex technology issues and performing Root Cause Analysis.
• Experience leading technical initiatives across multiple engineering teams.
• Strong technical leadership, systems thinking, troubleshooting, and communication skills.

Job Expectations

• There is no Visa Sponsorship available for this position
• This position requires working in a hybrid environment from one of the posted locations.
• There is no relocation allowance for this role

Posting End Date: 

*Job posting may come down early due to volume of applicants.

We Value Equal Opportunity

Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace.  Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.

c. Please be prepared to provide accurate information and supporting documentation in connection with any lawful employment and education verification conducted by Wells Fargo.