Strategic Initiatives Consultant, Merchant Services

About this role:

Wells Fargo is seeking a Strategic Initiatives Consultant to support Merchant Services. Learn more about the career areas and business divisions at wellsfargojobs.com.

Wells Fargo Merchant services are financial solutions that help businesses accept and process payments. Wells Fargo provides a complete suite of tools, including hardware and software to accept payments in person, online, or by phone. Plus, our solutions help you manage operations and uncover opportunities to grow your business.

The Strategic Initiatives Consultant will help shape and execute the highest-priority initiatives within our Merchant Acquiring business. In this e role, you will partner closely with senior leadership to identify growth opportunities, evaluate strategic options, and drive initiatives that support both near-term objectives and long-term business goals. As a trusted advisor, will lead the analysis and resolution of complex business challenges, develop actionable strategies, and oversee cross-functional execution from concept through implementation. This role requires a combination of strategic thinking, project leadership, and business execution, with accountability for delivering measurable outcomes across the organization.

In this role, you will:

• Lead and support complex, cross-functional initiatives that advance strategic priorities across Merchant Services.

• Partner with senior leaders and key stakeholders to identify, prioritize, and execute initiatives that improve business performance, client experience, operational effectiveness, and organizational outcomes.

• Analyze business performance, market trends, operational metrics, and strategic opportunities to develop actionable recommendations.

• Coordinate efforts across multiple lines of business and support functions to align stakeholders, manage dependencies, and resolve issues.

• Identify opportunities to streamline processes, improve efficiency, and enhance execution while maintaining strong risk and control disciplines.

• Develop executive-level presentations, board materials, business reviews, strategic narratives, and communications for senior leadership audiences.

• Transform complex data and business insights into clear, concise, and visually compelling presentations that support executive decision-making.

• Support business planning, operating reviews, organizational initiatives, and special projects across Merchant Services.

• Monitor progress against strategic objectives and key performance indicators, identifying risks and recommending actions to achieve desired outcomes.

Required Qualifications:

• 5+ years of Business Execution, Implementation, or Strategic Planning experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education.

Desired Qualifications:

• 5+ years of Business Execution, Strategy, Management Consulting, Business Transformation, Program Management, Strategic Planning, or related experience, demonstrated through work experience, training, military experience, or education.

• Experience within Merchant Services, Payments, Treasury Management, Commercial Banking, Financial Services, or FinTech.

• Experience leading and executing complex cross-functional initiatives within a large, matrixed organization.

• Strong project management, problem-solving, organizational, and execution skills.

• Experience supporting strategic planning, business execution, business transformation, or organizational effectiveness initiatives.

• Strong financial and business acumen, including experience evaluating business performance and operational metrics.

• Advanced analytical skills with the ability to synthesize information and develop recommendations for leadership.

• Knowledge of the payments ecosystem, merchant acquiring, payment acceptance solutions, and emerging payment technologies.

• Experience building executive dashboards, scorecards, and leadership reporting.

• Ability to communicate complex concepts through compelling storytelling, data visualization, and executive-ready presentations.

• Experience supporting senior executives and leadership teams in highly visible strategic initiatives.

• Exceptional written, verbal, and presentation communication skills.

• Advanced PowerPoint and executive presentation development capabilities, including the ability to create polished, concise, and impactful materials for senior leaders.

• Ability to influence without direct authority and build partnerships across diverse stakeholder groups.

• Proven ability to manage multiple priorities and deliver results in a fast-paced environment.

Job Expectations:

• Ability to work at one of the locations in the job posting.

• This position does not offer relocation assistance.

• This position currently offers a hybrid work schedule.

• This position does not offer VISA sponsorship.

Posting Location:

• 550 South Tryon - Charlotte, North Carolina, 69167

​Specific compliance policies may apply regarding outside activities and/or personal investing; affected employees will be expected to provide information to the Wells Fargo Personal Account Dealing Team and abide by applicable policy requirements if hired. Information will be shared about expectations during the recruitment process.

Posting End Date: 

*Job posting may come down early due to volume of applicants.

We Value Equal Opportunity

Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace.  Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.