Senior Institutional Investment Operations Specialist - Client Services

About this role:

Wells Fargo is seeking a Senior Institutional Investment Operations Specialist within the Client Services team as a part of Corporate Investment Banking Operations. Learn more about the career areas and business divisions at wellsfargojobs.com.

The Client Services team in CIB Operations Core Services is responsible for supporting internal and external customers by providing moderate to complex support services in account management, operations, documentation, and customer service. The Operations Core Services team is a cross-functional group of teams that provides support for reference data as well as the broader Wells Fargo organization. The Core Services organization aims to be the owners and stewards of both client and product data with a focus on operational excellence and superior client servicing.

In this role, you will:

• Lead complex client service initiatives and process improvement efforts

• Serve as a subject matter expert for client service and trade lifecycle activities, ensuring compliance with policies and regulatory requirements

• Partner with Sales & Trading, Technology, Risk, Compliance, Finance, and Operations teams to resolve client and operational issues

• Analyze and resolve complex client, trade, and service-related issues to enhance the client experience and mitigate risk

• Support strategic initiatives by performing data analysis, identifying root causes, and driving issue resolution

• Contribute to process enhancements, system implementations, and regulatory change initiatives impacting client service

• Build strong relationships with internal and external stakeholders to drive collaboration and achieve service objectives

• Apply sound judgment in addressing complex client service, operational, risk, and compliance matters

Required Qualifications:

• 4+ years of Institutional Investment Operations experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• Strong knowledge of securities operations, including trade settlement, reconciliations, and collateral/pledging processes

• Ability to partner with clients and cross-functional teams to resolve complex issues, negotiate solutions, and improve client outcomes

• Strong communication skills with the ability to effectively engage internal and external clients and convey complex information clearly

• Proven analytical and problem-solving skills with the ability to identify root causes and drive resolution

• Experience presenting findings, recommendations, and process updates to stakeholders and business partners

• Ability to manage competing priorities and meet deadlines in a fast-paced environment

• Strong coordination and facilitation skills with a focus on execution and follow-through

• Experience collaborating with global stakeholders across onshore and offshore teams

• Intermediate Microsoft Office skills, including Excel, Word, and PowerPoint

• Intermediate AI, technology, and citizen developer skills

• Strong analytical, organizational, and attention-to-detail skills with a focus on accuracy and risk management

Job Expectations:

• Ability to work a hybrid schedule

• Willingness to work on-site at stated location on the job opening

• Ability to work additional hours as needed

• This position is not eligible for Visa sponsorship

Posting Location:

• 550 S Tryon St, Charlotte, NC 28202

This position is subject to FINRA Background Screening Requirements, including successful completion and clearing of a background check. Internal transfers are subject to comply with 17 CRF 240.17f-2 of the Securities Exchange Act of 1934 and FINRA Bylaws, Article III, Section 3, which states that Associated Persons should not be subject to statutory disqualification. Successful candidates must also meet ongoing regulatory requirements including additional screening and are required to report certain incidents.

Specific compliance policies may apply regarding outside activities or personal investing; affected employees will be expected to provide information to the Wells Fargo Personal Account Dealing Team and abide by applicable policy requirements if hired. Information will be shared about expectations during the recruitment process.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation, and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification, and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Posting End Date: 

*Job posting may come down early due to volume of applicants.

We Value Equal Opportunity

Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace.  Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.