Lead Lodging Clerk (Supervisory)

Summary

Hiring Organization: 56 FSS/FSWF, Fort Tuthill Off-Base Recreation Area (Luke AFB) Duty Location: Flagstaff, AZ (Fort Tuthill Off-Base Recreation Area) Position Title: Lead Lodging Clerk (Supervisory) Pay Plan/Series/Grade: NF-0303-II (Non-appropriated Fund) Work Schedule: Part-Time (As determined by the selecting official) Supervisory Status: Yes (Working Leader / Lead) Promotion Potential: None

Duties

Duties and Responsibilities As a Working Leader, you will perform a variety of team lead, administrative, and customer service duties. Your responsibilities will include, but are not limited to: Team Leadership & Work Coordination Work Distribution: Distribute and balance daily workloads among lodging employees to ensure smooth and efficient operations. Performance Monitoring: Observe work progress, productivity, and strict adherence to established quality and safety standards. Training & Mentorship: Instruct, onboard, and train new lodging employees on front desk policies, customer service standards, and software systems. Problem Resolution: Evaluate unresolved employee complaints or operational issues, resolving what is possible and escalating complex matters to the second-level supervisor. Feedback & Input: Provide valuable input to the supervisor regarding employee performance progress and potential disciplinary problems. Front Desk & Guest Services Reservations & Check-Ins: Receive and confirm lodging reservations via letter, telephone, email, or personal contact. Register guests, assign rooms, issue keys, and escort guests to their rooms as needed. Eligibility Verification: Ensure that only authorized patrons use government-sponsored and NAF lodging quarters. Financial Transactions: Calculate and post charges to guest accounts, balance daily transactions against control records, accept payments, make change, and present clear checkout statements to departing guests. Financial Accountability: Prepare and safeguard cash receipts, and generate daily cashier, activity, and consolidated reports. Operations & Administrative Support System Operations: Utilize property management systems to print backup reports, update housekeeping statuses, and process Night Audit procedures, including nightly credit card machine reconciliation. Property Maintenance Coordination: Record and report guest-identified maintenance issues to the appropriate department. Maintain the lost-and-found program. Clerical Support: Draft correspondence, reports, and administrative documents using MS Office software. Systems Data Entry: Perform Records Custodian functions, enter invoices into the NAF Resale Inventory System (NAFRIS), and assist with completing Consolidated Cost Center Reports, daily activity AF Form 1875s, and daily 1876s in the Services Agency Information System (SAIS). Payroll & Timekeeping: Assist with administrative payroll duties, acting as a timekeeper and processing inputs in SETS timesheets. Beverage & Retail Services Sundry Sales: Maintain, stock, and sell sundry items to patrons. Bar Operations: Clean, set up, brew, and serve beverages at the coffee, beer, and wine bar during established hours, ensuring the area remains clean and compliant with safety guidelines. If interested in applying for this position you may preview the online application: https://apply.usastaffing.gov/ViewQuestionnaire/13035707

Qualifications and evaluation

Your resume and supporting document will be evaluated against the qualifications of the position. Once the announcement has closed, a review of your application package (resume, supporting documents, and responses to the questionnaire) will be used to determine whether you meet the qualification requirements listed on this announcement. If you are minimally qualified, your resume and supporting documentation will be compared against your responses to the assessment questionnaire to determine your level of experience. If, after reviewing your resume and/or supporting documentation, a determination has been made that you have inflated your responses to meet the position's qualifications and/or experience, you may lose consideration for this position. Please follow all instructions carefully when applying, errors or omissions may affect your eligibility. You should list any relevant performance appraisals and incentive awards in your resume as that information may be taken into consideration during the selection process. If selected, you may be required to provide supporting documentation. To better expedite the hiring process, we recommend including full contact information (name, address, phone number, email, etc.,) for professional and personal references on your resume.

Education

Some federal jobs allow you to substitute your education for the required experience in order to qualify. This position does not allow for education substitution. FOREIGN EDUCATION: Education completed in foreign colleges or universities may be used to meet the requirements. You must show proof the education credentials have been deemed to be at least equivalent to that gained in conventional U.S. education program. It is your responsibility to provide such evidence when applying.

Benefits

Benefits Not Applicable (N/A) Explanation: Because this is a flexible, non-guaranteed-hour Non-Appropriated Fund (NAF) position, it does not carry eligibility for federal employee benefits.

How to apply

To be considered for this vacancy you must apply and complete the online questionnaire and submit the documentation specified in the Required Documents section above. The complete application package must be submitted by 11:59 PM (EST) on 09/02/2026 to receive consideration. To begin, click Apply to access the online application. You will need to be logged into your USAJobs account to apply. If you do not have a USAJobs account, you will need to create one before beginning the application. Follow the prompts to select your resume and/or other supporting documents to be included with your application package. You will have the opportunity to upload additional documents to include in your application before it is submitted. Your uploaded documents may take several hours to clear the virus scan process. After acknowledging you have reviewed your application package, complete the Include Personal Information section as you deem appropriate and click to continue with the application process. You will be taken to the online application which you must complete in order to apply for the position. Complete the online application, verify the required documentation is included with your application package and submit the application. You must re-select your resume and/or other documents from your USAJobs account and designate the document type when submitting your application. Failure to complete this portion will result in an incomplete application package and you will not be further considered for this vacancy. It is your responsibility to ensure your application package (resume, supporting documents, and responses to the questionnaire) is complete, accurate, and submitted by the closing date. Additional information on how to complete the online application process and submit your online application may be found on the https://help.usastaffing.gov/Apply/index.php?title=Applicant To verify or check the status of your application, log into your USAJobs account. Once logged in, the Welcome screen lists your applications, your application status and the date it was last updated. For information on what each Application Status means, visit: https://www.usajobs.gov/Help/how-to/application/status

Required documents

Required documents may vary based on the eligibility you are claiming (i.e., applying as a Military Spouse Preference - MSP, applying as a veteran, applying as a current federal employees, applying as a displaced employee, etc.,). The below document(s) are required and MUST be submitted with your application by the closing date of this job announcement: Resume Your resume may be submitted in any format and must support identified the general or specialized experience described in this announcement. If your resume includes a photograph or other inappropriate material or content, it will not be used to make eligibility and qualification determinations and you may not be considered for this vacancy. Other accepted documents to support a qualification and/or claimed preference/priority eligibility may include: Cover Letter DD-214/ Statement of Service Diploma/ GED Disability Letter (VA) License Other (1) Other (2) PCS Orders Professional Certification Proof of Marriage Status Resume Separation Notice (RIF) SF-50/ Notification of Personnel Action Transcript As described above, your complete application includes your resume, your responses to the online questionnaire, and supporting documents which prove your claimed eligibility. If you fail to provide these documents, you will be marked as having an incomplete application package and you will not be considered any further. NOTE: Documents submitted as part of the application package to include supplemental documents may be shared beyond the Human Resources Office. Some supplemental documents such as military orders and marriage certificates may contain personal information for someone other than you. You may sanitize these documents to remove another person's personal information before you submit your application. You may be asked to provide an un-sanitized version of the documents if you are selected to confirm your eligibility.

Additional information

Individual must fully meet qualification/eligibility/background requirements for this position. U.S. Citizens and Non-U.S. Nationals who have resided in the U.S. Territory for three (3) or more consecutive years immediately preceding the start of Federal affiliation or a signed memorandum indicating the installation's decision on the 3-year residency requirement.. Male applicants born after December 31, 1959 must be registered for Selective Service. Direct deposit is required. Satisfactorily complete an employment verification (E-Verify) check. A probationary period may be required. Pre-employment requirements must be satisfactorily met prior to Entrance on Duty (EOD). Payment of Permanent Change of Station (PCS) costs is not authorized, based on a determination that a PCS move is not in the Government's interest. Multiple positions may be filled from this job opportunity announcement. And additional selections may also be made from this job opportunity announcement. Selection(s) are subject to restrictions resulting from hiring preferences and priority consideration eligible. This is a Nonappropriated Fund (NAF) position carrying out Morale, Welfare and Recreation (MWR) activities for the Air Force and Space Force. Applicants must be able to provide a REAL ID or present a combination of source identity documents authorized to facilitate access to the installation. Please contact the servicing HR Office with any questions.