REGIONAL PROGRAM MANAGER (N92)

Summary

This position is assigned to Fleet and Family Readiness (FFR) Program, Fleet Readiness Division (N92). Incumbent serves as the Region Program Manager responsible for the overall planning, management, administration and technical direction of all Morale, Welfare, and Recreation (MWR) including Category A, B, and C, and Galley Essential meals policies and operations at Navy installations and operations assigned to and organized under CNRNDW Area of Responsibility (AOR).

Duties

Major Duties and Responsibilities Executive Strategic Direction and Policy Governance (Program Management - 80%):Serves as the principal advisor to the NDW Fleet and Family Readiness (N9 FFR) Director on all operational, fiscal, and governance matters affecting MWR and Galley programs. Ensures timely, uniform execution of Department of Defense (DoD), Department of the Navy (DoN), and Commander, Naval Installations Command (CNIC) directives across seven installations. Broad-Spectrum Operations and Program Oversight: Maintains comprehensive operational oversight of MWR Category A (Mission Sustaining), Category B (Community Support), and Category C (Revenue-Generating / Business Activity) operations, alongside Galley food services and CYP integration. Functional programs managed across the regional footprint encompass indoor and outdoor fitness centers, aquatics, competitive sports, Single Sailor initiatives, and community recreation; commercial entertainment venues, movie theaters, and Information, Tickets & Tours (ITT) / Military Ticket Program operations; food and beverage hospitality, catering facilities, golf courses, bowling alleys, and marinas; recreational lodging (cottages, cabins, RV parks), outdoor equipment rentals, vehicle and personal storage compounds, and high-visibility community special events. Capital Infrastructure, Facilities Management, and Engineering Liaison: Directs lifecycle facilities management across all regional N92 physical plants, including routine maintenance, renovations, alterations, and major construction. Collaborates directly with the N94 Services Center, Naval Facilities Engineering Systems Command (NAVFAC), and CNIC to validate regional priorities, programmatic requirements, and funding mechanisms across Military Construction (MILCON), Operations & Maintenance, Navy (O&MN), and NAF capital accounts. Maintains strict custodial oversight and internal controls over all regional plant property, equipment, fixtures, and furnishings. Dual-Fund Financial Stewardship and Resource Management: Exercises comprehensive fiduciary management, budgeting oversight, and fiscal controls over both Appropriated Funds (APF) and Non-Appropriated Funds (NAF). Evaluates financial balance sheets, reviews revenue generation and cost containment metrics, leads audit readiness, and ensures compliant allocation of public and commercial dollars. Identifies strategic opportunities for revenue enhancement, eliminates operational redundancies, and executes recapitalization strategies to safeguard long-term enterprise viability. Acquisition Management and Commercial Contracting: Initiates, scopes, and guides regional acquisition actions and commercial contract administration supporting MWR and food service activities. Oversees procurement packages, vendor deliverables, concessionaire agreements, service contracts, and commercial sponsorships to deliver premium goods and services while maintaining strict federal procurement compliance. Customer Research, Marketing, and Quality Assurance: Conducts continuous market analysis, demographic assessments, and customer satisfaction surveys to identify the evolving preferences of service members, retirees, and families. Formulates regional business, outreach, and communication strategies that maximize program visibility and drive patron participation. Systematically identifies operational deficiencies, mandates corrective action plans, and rightsizes business models to meet patron demand efficiently. Installation Engagement, Cross-Functional Liaison, and Representation: Conducts recurring on-site reviews across all seven NDW installations to assess operational standards, facility conditions, and customer service delivery. Maintains regular executive engagement with installation Commanding Officers, Executive Officers, Command Master Chiefs, and local N9/N92 leadership. Serves as authorized regional representative at higher-echelon conferences, liaising with CNIC N92, OPNAV N46, sister service counterparts, and external civic organizations. Safety, Environmental, and Regulatory Compliance: Administers and enforces rigorous adherence to regional fire prevention, occupational safety and health (OSHA), environmental compliance, sanitation, food safety, and facility physical security standards across all commercial and recreational venues. Directs the submission of required technical, administrative, and financial reports to higher headquarters. Supervisory Leadership and Human Capital Management (Supervisory - 20%): Directly supervises a dedicated regional staff, including an NF-04 Program Analyst, while providing broad managerial and technical direction to over 1,000 civilian (Civil Service and NAF) and active-duty military personnel. Holds approving authority for regional organizational design modifications and staffing adjustments prior to N9 and CNIC endorsement.

Qualifications and evaluation

All resumes will be reviewed to determine if they meet the hiring eligibility and qualification requirements listed in this announcement, and will be rated based on the information provided in the resume to determine the level of knowledge, skills and abilities (KSAs) related to the job requirements. Using the qualifications of the position, a predetermined rating criterion of KSAs will be used for each resume. Best qualified applicants will be referred to the hiring manager. The selecting official may choose to conduct interviews.

Education

This position does not have a positive education requirement

How to apply

To be considered for this vacancy you must apply and complete the online questionnaire and submit the documentation specified in the Required Documents section above. The complete application package must be submitted by 11:59 PM (EST) on 11/01/2026 to receive consideration. To preview the Application Questionnaire, please click the following link: https://apply.usastaffing.gov/ViewQuestionnaire/13101511 To begin, click Apply to access the online application. You will need to be logged into your USAJOBS account to apply. If you do not have a USAJOBS account, you will need to create one before beginning the application. It is your responsibility to ensure your application package (resume, supporting documents, and responses to the questionnaire) is complete, accurate, and submitted by the closing date. Additional information on how to complete the online application process and submit your online application may be found on the https://help.usastaffing.gov/Apply/index.php?title=Applicant To verify or check the status of your application, log into your USAJobs account. Once logged in, the Welcome screen lists your applications, your application status and the date it was last updated. For information on what each Application Status means, visit: https://www.usajobs.gov/Help/how-to/application/status The Department of the Navy (DON) is an Equal Employment Opportunity Employer. Applicants are assured of equal consideration regardless of race, color, national origin, religion, sex, age, mental or physical disability, genetic information, reprisal, marital status, political affiliation, sexual orientation, or any other non-merit factor. This agency provides reasonable accommodations to applicants with disabilities. Applicants with disabilities who believe they may require reasonable accommodations should email their request to nsapplications@nhr-ma.com to ensure proper consideration is given. The decision on granting reasonable accommodation will be on a case-by-case basis.

Required documents

The following documents are required at the time of application: -Résumé -Copies of your CPR and First Aid Certifications -Proof of education/training (if applicable): provide a copy of your awarded/conferred college transcript(s); if degree hasn't been conferred, provide copy of HS Diploma, GED, or equivalent -If claiming Department of Defense (DOD) Non-appropriated Fund (NAF) Business Based Action (BBA) priority consideration: provide a copy of the notice of separation

Additional information

Salary is dependent on experience and/or education. Some positions have special requirements. Selectee may be required to complete a one (1) year probationary period. Participation in Direct Deposit/Electronic Fund Transfer within the first 30 days of employment is required. We utilize E-Verify to confirm selectee's eligibility to work in the United States. Salary is dependent on experience and/or education. This announcement may be used to fill additional vacancies within 60 days of issuance of selection certificate. For positions requiring travel more than twice per year, selectee may be required to obtain and maintain in good standing a Government-issued Travel Card for official government travel purposes. Executive Order 12564 requires a Federal workplace free of illegal drugs. According to the Executive Order, all Federal employees are required to remain drug free throughout their employment. Commander, Navy Installations Command is a Drug-Free Federal Workplace. The use of illegal drugs will not be tolerated, and use of or intoxication by illegal drugs will result in penalties up to and including removal from Federal Service. SELECTIVE SERVICE REQUIREMENT: If you are a male born after December 31,1959 and at least 18 years of age, employment law (5 U.S.C. 3328) requires that you must register with the Selective Service System (military draft), unless you meet certain exemptions. If applicable, failure to register will prevent you from being considered for employment. To register, please visit the Selective Service web site at https://www.sss.gov/register/.