Program Analyst (Pathways Recent Graduate)

Summary

As a Program Analyst, you will be part of RESOLVE, Office of the Chair, U.S. Equal Employment Opportunity Commission (EEOC). If selected, you will be responsible for analyzing RESOLVE Program activities, supporting program improvement, assisting stakeholders, and coordinating mediation activities. The Pathways Recent Graduates Program is open to all eligible students and recent graduates regardless of age, including older individuals and veterans who are students and recent graduates.

Duties

Analyzes and evaluates activities and services of RESOLVE, the EEOC’s internal alternative dispute resolution (ADR) program, to identify trends, problem areas, and opportunities to improve program effectiveness and efficiency. Collects, maintains, and analyzes program data and information, including e-case data, surveys, and other internal and external sources, and prepares reports to support program assessment and management decision-making. Supports the development and evaluation of program plans, procedures, methodologies, and performance measures, including reviewing survey results and participant feedback to assess program outcomes. Coordinates RESOLVE mediation activities, including assisting with mediator case assignments, scheduling mediations, tracking activities, and responding to inquiries regarding mediators, locations, and scheduling. Researches ADR practices, policies, regulations, legislation, and emerging technologies and assists in identifying potential improvements to RESOLVE Program operations, processes, and services. Provides information and assistance to RESOLVE stakeholders, including complaint intake, explaining mediation procedures, and assisting participants with dispute resolution options.

Qualifications and evaluation

Once the application process is complete, your qualifications will be evaluated based on your application materials (e.g., resume, supporting documents), your responses on the application questionnaire, and your responses to all assessments required for this position. Qualified applicants will be placed in one of four groupings: Preference eligible having a compensable service-connected disability of 10 percent or more Other 10-point preference eligible 5-point preference eligible No preference eligible Selection will be made from the highest available preference group, as long as at least three candidates remain in that group. When fewer than three candidates remain in the highest group, consideration may be expanded to include the next grouping. You will be assessed on the following competencies (knowledge, skills, abilities and other characteristics): Accountability Attention to Detail Customer Service Decision Making Flexibility Integrity/Honesty Interpersonal Skills Learning Reading Comprehension Reasoning Self-Management Stress Tolerance Teamwork Overstating your qualifications and/or experience in your application materials or application questionnaire may result in your removal from consideration. Cheating on an assessment may also result in your removal from consideration. Equal Employment Opportunity The United States government does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service or other non-merit factor.

Education

This position has a basic education requirement listed under the Qualifications section of this announcement. All Education must be accredited by an accredited institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications (particularly positions with a positive education requirement.) Therefore, applicants must report only attendance and/or degrees from schools accredited by accredited institutions recognized by the U.S. Department of Education. Applicants may verify accreditation at the following website: https://ope.ed.gov/dapip/#/home. All education claimed by applicants will be verified accordingly. Special Instructions for Foreign Education: Education completed outside of the United States must be deemed equivalent to that gained in conventional/accredited U.S. education programs to be acceptable for Federal employment. Qualifying education from colleges and universities in foreign countries must be evaluated in terms of equivalency to that acquired in U.S. colleges and universities. Applicants educated in whole or in part of foreign countries must submit sufficient evidence, including transcripts, to an accredited private organization for an equivalency evaluation of course work and degree. You must provide a copy of the letter containing the results of the equivalency evaluation with a course by course listing if selected.

How to apply

The complete application package must be submitted by 11:59 PM (ET) on the closing date of the announcement to receive consideration.The application process is as follows: Click the Apply Online button. Answer the questions presented in the application and attach all necessary supporting documentation. Click the Submit Application button prior to 11:59 PM (ET) on the announcement closing date. If you are required to complete any USA Hire Assessments, you will be notified after submitting your application. The notification will be provided in your application submission screen and via email. The notification will include your unique assessment access link to the USA Hire system and the completion deadline. Additionally, in USAJOBS you can click "Track this application" to return to your assessment completion notice. Access USA Hire using your unique assessment link. Access is granted through your USAJOBS login credentials. Review all instructions prior to beginning your assessments. You will have the opportunity to request a testing accommodation before beginning the assessments should you have a disability covered under the Rehabilitation Act of 1973 as amended. Set aside at least 3 hours to take the USA Hire Assessments; however, most applicants complete the assessments in less time. If you need to stop the assessments and continue later, you can re-use your unique assessment link. Your responses to the USA Hire Assessments will be reused for one year (in most cases) from the date you complete an assessment. If future applications you submit require completion of the same assessments, your responses will be automatically reused. Visit the USA Hire Applicant Resource Center for practice assessments and assessment preparation resources at https://support-usahire.opm.gov/hc/en-us. To update your application, including supporting documentation: During the announcement open period, return to your USAJOBS account, find your application record, and click Edit my application. This option will no longer be available once the announcement has closed. To view the announcement status or your application status: Visit https://www.usajobs.gov/Help/howto/application/status/. Your application status page is where you can view your application status, USA Hire assessment completion status, and review your notifications sent by the hiring agency regarding your application.

Required documents

To apply for this position, you must provide a complete Application Package which includes: Your Resume (NOT TO EXCEED 2 PAGES) showing work schedule, hours worked per week, dates of employment and duties performed. Resumes over the 2-page limit, will not be reviewed beyond page 2 or may be disqualified. If your resume does not reflect demonstrated evidence of your qualifications, you will not receive consideration for the position. Other supporting documents: Cover Letter, optional College Transcripts are required Veterans' Preference documentation, if applicable (e.g. DD-214 Member Copy 4 showing type of discharge/character of service; Current Active Duty members must submit a certification of expected discharge or release from active duty under honorable conditions dated within 120 days; SF-15 Form and related documentation; VA letter.) Current or Former Political Appointees (if applicable) - The Office of Personnel Management (OPM) must authorize employment offers made to current or former political appointees. If you are currently or have been a political Schedule A, Schedule C or Non-Career SES employee in the Executive Branch within the last 5 years, you must disclose this in your application package. Failure to submit any of the above mentioned required documents will result in loss of consideration due to an incomplete application package. It is your responsibility to ensure all required documents have been submitted.

Additional information

Relocation expenses will not be paid. You will be expected to report to the duty station listed on this announcement. This job opportunity announcement may be used to fill additional similar vacancies across EEOC. If you are unable to apply online or need to fax a document that you do not have in electronic form, please contact the HR Specialist listed in this vacancy. If you are a veteran and you are claiming 5-point veterans' preference, you must submit a copy of your DD-214 or other proof of eligibility. If you are a veteran and you are claiming 10-point veterans' preference, you must also submit an SF-15, "Application for 10-Point Veterans' Preference" plus the proof required by that form. For more information on veterans' preference (see https://www.fedshirevets.gov/job-seekers/veterans-preference/#content). Males born after 12-31-59 must be registered or exempt from Selective Service (see: https://www.sss.gov/Home/Registration) All employees of the Federal government are subject to the conflict of interest statutes and regulations including the Standards of Ethical Conduct that govern activities with outside organizations and reporting financial holdings. This position may require the incumbent to complete a confidential financial disclosure report within 30 days of appointment. This position requires that the successful candidate undergo personnel vetting, which includes a background investigation and enrollment upon onboarding into "Continuous Vetting." Enrollment in Continuous Vetting will result in automated record checks being conducted throughout one's employment with the EEOC. The successful candidate will also be enrolled into FBI's Rap Back service, which will allow the EEOC to receive notification from the FBI of criminal matters (e.g., arrests, charges, convictions) involving enrolled individuals in near real-time. Successful applicants are placed in a dynamic 1 year developmental program with the potential to lead to a civil service career in the Federal Government. At the successful conclusion of this program, you may be eligible for non-competitive conversion to a Federal career or career-conditional position. PROGRAM COMPLETION AND CONVERSION ELIGIBILITY: Program participants may be converted, without a break in service, to a term, career or career conditional appointment upon completion of program requirements. To be eligible for conversion, program participants must: - Complete one continuous year of work experience acquired through a Pathways Recent Graduates Program - Complete 40 hours of formal interactive training - Meet the qualification standards for the position to which the program participant will be converted - Meet any agency-specific requirements specified in the Participant's Agreement - Demonstrate successful job performance that results in a rating of record of at least Fully Successful and a recommendation for conversion by the first level supervisor.