Correspondence Program Manager (Open to both U.S. Citizens and Federal Employees)

Summary

The prospective employee will serve as a Program Manager and Director of Executive Correspondence reporting to the Associate Administrator (AA) for Administration. The Program Manager will provide leadership and direction to the office that controls executive correspondence and NHTSA publications. The Program Manager provides critical and urgent on-demand facilitation of Secretariat and Administrator correspondence, manages internal agency concurrence and executive clearance programs.

Duties

The Correspondence Program Manager: Manages the operation of the Executive Correspondence office and manages the Exec Sec Staff including correspondence assistants and clerical personnel of the unit. Assures the proper coordination of actions within and outside NHTSA about correspondence. Reviews documents, papers, Reports to Congress, and other communications submitted to the Office of the Administrator to assure completed staff work, including adequate coordination, cooperative operations, and activities. Assists professional staff inquiries concerning preferred style and correspondence practices, clearance, distribution and usage techniques and establishes guidelines and standards for controversial approaches and viewpoints. Supervises the application of the Executive Correspondence system. Assures that effective means are provided to achieve clerical and technical accuracy, completeness and correct format in papers submitted by the program for information, consideration, approval, and/or signature of the Administrator or for the Secretary. The ideal candidate for this position possesses excellent organizational skills and is capable of garnering support throughout the organization to accomplish the agency's mission. NHTSA is looking for someone who is highly motivated, who can facilitate processes, and who can communicate effectively, both orally and in writing, at all levels of the organization. As a manager, the ideal candidate must be able to motivate, train and recognize employees and deliver results through their performance. The ideal candidate possesses a keen understanding of organizational dynamics and the ability to prioritize a large volume of urgent, high-priority tasks. The director of the office of Executive Correspondence must possess strong interpersonal skills and the ability to track multiple diverse priorities acknowledging competing pressures while still engaging senior executives to meet tight deadlines. The ideal candidate must possess a knowledge of federal government correspondence, civilian or Military protocols and be technically adept at managing the Electronic Document Management System (EDMS) system.

Requirements

CONDITIONS OF EMPLOYMENT: As a condition of employment for accepting this position, you may be required to serve a 1-year probationary period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance the organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service. Upon completion of your probationary period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest. SELECTIVE SERVICE: Males born after 12/31/1959 must be registered for the Selective Service. GOVERNMENT TRAVEL CARD: This position involves travel. A government contractor-issued travel card will be issued and must be retained for official business only. BACKGROUND INVESTIGATION: A background security investigation is required for all selected individuals. Appointment will be subject to the applicant's successful completion of the security investigation and favorable adjudication. Failure to meet these requirements will be grounds for termination. PROBATIONARY PERIOD: You must complete a one-year probationary period (unless already completed). TIME-IN-GRADE: Federal applicants must have served 52 weeks at the next lower grade in the competitive or excepted service in the executive branch to satisfy time-in-grade restrictions contained in 5 CFR 300, Subpart F. DEU REQUIREMENTS: Applicants selected under delegated examining procedures may be required to successfully complete a one-year probationary period (unless already completed).

Qualifications and evaluation

DESCRIBING YOUR EXPERIENCE: PLEASE BE CLEAR AND SPECIFIC. WE WILL NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE. To receive full credit during evaluation, your assessment responses must explicitly point back to your resume, as HR cannot make assumptions about your experience. You must write your narrative answers in full paragraph format, beginning each response with the exact position title, organization, employment dates (MM/YYYY–MM/YYYY), full-time/part-time, average hours worked per week, and federal series/grade (if applicable) as listed on your resume. Within the paragraph, clearly describe your specific individual duties, actions taken, tools used, and measurable outcomes to prove your level of expertise. HR will cross-check your narrative against your resume; if your resume does not fully support every detail and timeframe claimed in your written response, the claimed experience will be disallowed, which may result in an ineligible determination. All applicants: Your application will be reviewed in two phases determine how you move forward in the hiring process. Phase I: Your resume will be reviewed to determine your technical qualifications for this position based on the required specialized experience. ONLY two (2) pages of your resume will be reviewed. Additional information beyond your resume (e.g., cover letter, links embedded in your resume) will not be reviewed. Applicants passing “Phase I” will move on to the “Phase II” of the assessment process where your application will be reviewed and rated based on the KSAs/Competencies listed in the vacancy announcement by a Subject Matter Expert (SME). You may preview questions for this vacancy.

How to apply

You must submit a complete application package (including resume, vacancy questions and supporting documents) no later than 11:59 (EST) on the closing date of the announcement. To begin, click the "Apply Online" button on the job announcement posting. Follow the directions to register, submit all required documents and complete the assessment questionnaire. You may review your saved application(s) at https://help.usajobs.gov/ If you are having difficulty applying online, please contact the DOT Automated Staffing Office via email at: Transjobs@dot.gov

Required documents

RESUME: In accordance with the OPM memorandum titled Merit Hiring Plan, dated May 29, 2025, resumes with a maximum of two (2) pages in length will be accepted as part of your application. These should be legible and in a readable font size. A determination of your eligibility and/or qualifications will be based only on those two (2) pages. Your resume MUST contain specific information that can be used to make a qualification determination, including employment beginning and ending dates for each position, whether employment is Full-time or Part-time, or average number of hours worked per week, and position titles. If the position is/was in the Federal government, you will need to provide the position series and grade level. The resume should show relevant experience and education, as well as support the required specialized experience. PERFORMANCE APPRAISALS/INCENTIVE AWARDS: If applicable, performance appraisals and/or Incentive award documentation may be submitted and forwarded to the selecting official in consideration of your application. To receive credit, submit a recent performance appraisal (dated within 18 months) showing the official rating of record, signed by a supervisor, or statement why the performance appraisal is unavailable (do not submit a performance plan) and/or incentive award documentation dated within the last 18 months (i.e. performance awards, special act or achievement awards, quality step increases, etc.). VETERANS: Your last DD214 (member 4 copy), Certificate of Release or Discharge From Active Duty, that shows the type of discharge and all dates of active duty is required to verify your eligibility. If applying to a vacancy opened to all US Citizens under category rating and wish to be considered as a preference eligible, you need to submit a copy of your DD214 (member-4 copy). If claiming preference eligibility as a disabled veteran, you must submit proof of entitlement of this preference which is normally a valid letter from the Department of Veterans Affairs certifying to the present existence of the service-connected disability and indicating the percentage of your disability. An SF-15 is desired, but not required. If applying to a vacancy opened Status and you are requesting consideration under Veteran's Employment Opportunity Act (VEOA) (https://www.fedshirevets.gov/job/shav/#veoa), you need to provide a copy of your last DD214 (member-4 copy), which verifies your military service dates, reason for separation, OR certification of separation that shows a discharge date within 120 days of the closing of this announcement, and eligibility for consideration under the Veterans Employment Opportunity Act. FEDERAL APPLICANTS: You must submit SF-50(s) that verify your highest competitive grade, full performance level, and eligibility as a federal applicant. DO NOT submit an award SF-50 as these often do not verify grade or eligibility. For consideration for a promotion, Box 4 of the SF-50 must show a date that is at least 52 weeks prior to the job announcement closing. We recommend submitting your last promotion SF-50 or within-grade increase SF-50. Pay adjustment raise SF-50s for the current year will not support the 52 weeks' time-in-grade requirements. https://help.usajobs.gov/working-in-government/service/sf-50 NON COMPETITIVE APPLICANTS: If requesting concurrent consideration for Non-competitive (NC) appointment eligibility, you must provide the appropriate SPECIAL APPOINTING AUTHORITY DOCUMENTS, such as PCS orders (military spouse) describing move & marriage certificate; letter from VA or DD214 describing 100% disability of spouse; letter from State Vocational Office certifying disability (schedule A), etc. For more information, visit military spouse NC appointments or Persons with Disabilities NC appointments. DISPLACED EMPLOYEES: If requesting consideration under the Career Transition Assistance Program (CTAP) or Interagency CTAP program (ICTAP), you must meet the well qualified standards for this vacancy (meeting minimum requirements for position and scoring at least an 80) and provide all of the following documents: your most recent performance appraisal, the proof of eligibility letter from the Agency, and your most current SF-50, displaying current series and grade. Displaced employees may be eligible for ICTAP or CTAP priority consideration. For more information, please review the OPM Employee's Guide to Career Transition. Failure to submit any of the required documents by the closing date of the vacancy will result in your removal from consideration for this position. Please review your application prior to final submission and ensure you have submitted all appropriate documents. Uploading documents to USAJobs does NOT ensure inclusion with your application to our system. You must verify that the documents are in the system with your application prior to final submission.

Additional information

The Fair Chance to Compete for Jobs Act prohibits the Department of Transportation and its Operating Administrations from requesting an applicant's criminal history record before that individual receives a conditional offer of employment. In accordance with 5 U.S. Code § 9202(c) and 5 C.F.R § 920.201 certain positions are exempt from the provisions of the Fair Chance to Compete Act. Applicants who believe they have been subjected to a violation of the Fair Chance to Compete for Jobs Act, may submit a written complaint to the Department of Transportation by email at, FairChanceAct@dot.gov. To learn more, please visit our page at: The Fair Chance to Compete Act | US Department of Transportation This announcement may be used to fill additional positions if similar vacancies occur within 90 days of the issue date of the referral certificate.