Program Manager (Fleet and Family Readiness Director)

Summary

This position is assigned to Fleet and Family Readiness (FFR); Commander, Navy Region Northwest, Silverdale, WA. Incumbent serves as the Program Manager (Regional Fleet and Family Readiness Program Director). The primary purpose of this position is to provide technical direction, guidance, oversight, and leadership for Quality of Life (QoL) and Quality of Service (QoS) programs for Navy personnel and their families within the geographic area of responsibility (AOR).

Duties

In order to qualify for this position, resumes must provide sufficient experience and/or education, knowledge, skills, and ability to perform the duties of the position. Applicant resumes are the key means for evaluating skills, knowledge, and abilities as they relate to this position therefore, applicants are encouraged to be clear and specific when describing experience. Duties include but are not limited to: Serves as the principal advisor and technical expert to the Regional Commander (REGCOM) and higher Navy authority on significant and critical programmatic and policy matters related to Personnel Support and FFR operations for Navy personnel and their families. Serves as the official FFR spokesperson for the Navy within the regional AOR. Collaborates closely with regional Public Affairs Office to direct public relations initiatives, addressing complex QoL/QoS issues to cultivate community and civilian understanding of Navy objectives. Establishes and maintains high-level liaison with professional, municipal, state, and federal agency representatives. Establishes and directs regional, inter-service frameworks and partnerships to streamline program deliver and ensure a unified military social service response. Chairs regional boards of management and participates in national, regional, and local conferences to ensure consistent regional representation and alignment with Navy claimants and program managers on QoL program operations. Directs the regional execution and oversight of comprehensive Navy QoL/QoS programs including Morale, Welfare and Recreation (MWR); Fleet and Family Support Programs (FFSP); Child and Youth Programs (CYP); and Family and Bachelor Housing. May also include Navy Wounded Warrior (NWW) and Nonappropriated Fund (NAF) Support Services (e.g., human resources, information technology, marketing, facilities, etc). Formulates, interprets, and issues regional policy, standards, and procedures governing FFR programs, ensuring compliance with legislative, Department of War (DoW), Department of the Navy (DON), and CNIC requirements. Establishes short and long-range operational plans, goals, and objectives. Continuously evaluates program performance through periodic reviews of fleet/shore requirements, personnel trends, operations reports, and surveys. Directs and supports systematic program audits, inspections, and investigations to evaluate the technical soundness, safety, and regulatory compliance of operations in the AOR. Orders operational adjustments to mitigate high-level programmatic risks. Directs comprehensive technical, economic, and social analyses to resolve complex or controversial regional issues, reduce costs, and increase quality of programs and services delivered to the fleet. Designs new organizational concepts to maximize and systematically improve operational efficiency. Exercises final regional authority over NAF FFR resources, maintaining strict oversight of execution and fiscal accountability across a multi-million-dollar annual budget. Formulates and issues annual budget and execution guidance for regional QoL programs aligned with CNIC, DON, and DoW funding objectives. Retains final review, modification, and approval authority for all NAF FFR budget submissions from subordinate commands. Mitigates financial risk and corrects operational deficiencies by continually assessing the technical and economic feasibility of operations, proactively modifying budget plans to adapt to geopolitical situations, funding constraints, policy shifts, or changing command objectives. Directs work to be accomplished by a multi-tiered workforce of civilian (NAF and GS) and military personnel. Serves as the first-level supervisor and rating official for key staff which may include one Deputy Director; at least 6, but up to 12 Supervisory Program Analysts/Managers (NF 5 or GS 13-14); and one Administrative Support position (NF-3 or IHA 1-4). Exercises second-level supervision over a diverse operational workforce, which may include Foreign National (FN) employees with various classifications, and serves as the Senior Rating Official (SRO) for activity managers within the AOR. Evaluates subordinate performance, conducts annual performance reviews, and sets clear, measurable performance standards. Exercises full authority for organizational staffing decisions, including selecting candidates for vacancies, directing promotions, and approving reassignments or organizational restructures. Identifies staff training and developmental needs, ensuring personnel receive the necessary technical and professional training to maintain high-quality program delivery. Supports CNIC's Equal Employment Opportunity (EEO) policy; fosters a work environment free of discrimination, harassment, and/or reprisal; ensures all subordinate staff understand and adhere to the policy; and ensures treatment of all staff is fair and equitable.

Qualifications and evaluation

All resumes will be reviewed to determine if they meet the hiring eligibility and qualification requirements listed in this announcement, and will be rated based on the information provided in the resume to determine the level of knowledge, skills and abilities (KSAs) related to the job requirements. Using the qualifications of the position, a predetermined rating criterion of KSAs will be used for each resume. Best qualified applicants will be referred to the hiring manager. The selecting official may choose to conduct interviews.

Education

This position does not have a positive education requirement.

How to apply

To be considered for this vacancy you must apply and complete the online questionnaire and submit the documentation specified in the Required Documents section above. When building or uploading your resume, please note there is a two-page limit. The system will restrict any attempts to submit a longer document. The complete application package must be submitted by 11:59 PM (EST) on 09/21/2026 to receive consideration. To begin, click Apply to access the online application. You will need to be logged into your USAJOBS account to apply. If you do not have a USAJOBS account, you will need to create one before beginning the application. To preview the Application Questionnaire, please click the following link: https://apply.usastaffing.gov/ViewQuestionnaire/13060668 It is your responsibility to ensure your application package (resume, supporting documents, and responses to the questionnaire) is complete, accurate, and submitted by the closing date. Additional information on how to complete the online application process and submit your online application may be found on the https://help.usastaffing.gov/Apply/index.php?title=Applicant To verify or check the status of your application, log into your USAJOBS account. Once logged in, the Welcome screen lists your applications, your application status and the date it was last updated. For information on what each Application Status means, visit: https://www.usajobs.gov/Help/how-to/application/status DON is an Equal Employment Opportunity Employer. All qualified candidates will receive consideration without regard to race, color, national origin, religion, sex, age, mental or physical disability, genetic information, reprisal, marital status, political affiliation, sexual orientation, or any other non-merit factor. The DON provides reasonable accommodations to applicants with disabilities. Applicants with disabilities who believe they may require reasonable accommodation(s) should email their request to usn.ncr.cnicwashingtondc.mbx.naf-usastaffing@us.navy.mil to ensure proper consideration is given.

Required documents

The following documents are required at the time of application: Resume: limited to two pages, must use font no smaller than 10-point with margins no less that one inch on all sides; please review the link on how to write a federal resume - Resume Requirements Proof of education: official transcripts only; diplomas and degree audits are not acceptable. Failure to provide official transcripts will result in an ineligibility rating (if applicable). Proof of training: licensures and certifications are acceptable, must show your name, licensure/certification type, and expiration date (if applicable). If claiming Department of War (DOW) Non-appropriated Fund (NAF) Business Based Action (BBA) priority consideration: provide a copy of the notice of separation. If claiming Veteran's Preference: provide a copy of your DD-214, Member-4 page and any supporting documentation (SF-15, V.A. disability letter, proof of service, etc.) If a current or former Federal Employee: provide a copy of your most recent Personnel Action Report (PAR) or SF-50 NOTE: Failure to provide the required documents may impact eligibility, qualifications determination.

Additional information

Salary is dependent on experience and/or education. Some positions have special requirements. Selectee may be required to complete a one (1) year probationary period. Participation in Direct Deposit/Electronic Fund Transfer within the first 30 days of employment is required. We utilize E-Verify to confirm selectee's eligibility to work in the United States. Salary is dependent on experience and/or education. This announcement may be used to fill additional vacancies within 60 days of issuance of selection certificate. For positions requiring travel more than twice per year, selectee may be required to obtain and maintain in good standing a Government-issued Travel Card for official government travel purposes. Executive Order 12564 requires a Federal workplace free of illegal drugs. According to the Executive Order, all Federal employees are required to remain drug free throughout their employment. Commander, Navy Installations Command is a Drug-Free Federal Workplace. The use of illegal drugs will not be tolerated, and use of or intoxication by illegal drugs will result in penalties up to and including removal from Federal Service.