TSA Airport Screening Operations Manager
Culmen International LLC
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About the Role
Lead the Operation. Empower the Team. Keep the Mission Moving.
Culmen International is seeking an experienced Airport Screening Operations Manager to support the TSA in Rochester, NY.
This is an exciting opportunity for experienced aviation security and operations leaders who thrive in fast-paced, mission-critical environments and know how to turn strong teams, smart staffing, and operational data into exceptional performance.
Reporting to the Task Order Project Manager, the Operations Manager will lead day-to-day passenger and baggage screening operations, ensuring effective staffing and supervision, TSA compliance, efficient passenger throughput, and strong operational performance.
Be at the Center of Mission Success
Every day at an airport brings new operational demands. Successful screening operations require leaders who can anticipate challenges, deploy people effectively, make sound decisions, and keep teams focused on both security and the passenger experience.
As an Airport Screening Operations Manager with Culmen International, you will have the opportunity to lead frontline operations where your decisions have an immediate impact on workforce readiness, screening performance, passenger throughput, and the overall effectiveness of the mission.
If you are an experienced operational leader who excels at bringing together people, performance, security, and service, we want to hear from you.
What You’ll Do in Your New Role
- Lead daily passenger checkpoint and checked-baggage screening operations.
- Manage STSOs and other operational supervisors, maintaining effective supervisory coverage across shifts.
- Develop and adjust operational schedules based on passenger volumes, flight schedules, staffing availability, and screening requirements.
- Monitor checkpoint wait times, passenger throughput, staffing utilization, security effectiveness, and overall operational performance.
- Coordinate with TSA/FSD personnel and airport stakeholders on daily operational requirements.
- Lead the implementation of new or revised TSA screening procedures and directives.
- Identify operational risks, performance gaps, and workforce issues and implement appropriate corrective actions.
- Support incident response, irregular operations, contingency staffing, and surge requirements.
- Develop frontline supervisors while reinforcing a culture of accountability, professionalism, security effectiveness, and customer service.
- Use operational data and performance metrics to identify opportunities and drive continuous improvement.
Required Qualifications
- Five or more years of progressively responsible experience in aviation security, airport operations, security screening, or comparable operational management preferred.
- Demonstrated experience supervising large, shift-based workforces.
- Strong understanding of operational scheduling, workforce deployment, and performance management.
- Experience operating in a regulated security environment.
- Strong decision-making, communication, and stakeholder-management skills.
- U.S. Citizen or U.S. National with the ability to satisfy applicable TSA suitability and access requirements.
- Ability to work onsite and support a 24/7 airport operation.
Desired Qualifications
- Prior STSO, Transportation Security Manager, SPP Operations Manager, or comparable experience.
- TSA SPP experience.
- Experience with both passenger and checked-baggage screening.
- Bachelor's degree or equivalent combination of education and experience.
- Experience using operational data to improve throughput, staffing efficiency, and screening performance.
About the Company
Culmen International is committed to enhancing international safety and security, strengthening homeland defense, advancing humanitarian missions, and optimizing government operations. With experience in over 150 countries, Culmen supports our clients to accomplish critical missions in challenging environments.
Exceptional Medical/Dental/Vision Insurance, premiums for employees are 100% paid by Culmen, and dependent coverage is available at a nominal rate (including same or opposite sex domestic partners)
- 401k – Vested immediately and 4% match
- Life insurance and disability paid by the company
- Supplemental Insurance Available
- Opportunities for Training and Continuing Education
- 12 Paid Holidays
To learn more about Culmen International, please visit www.culmen.com
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other protected category under applicable federal, state, and local laws.
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