Network Operations Shift Manager

About this role:

Wells Fargo is seeking a Network Engineering Manager who covers jobs responsible for direction and support for computer-based information and communication systems, including technical, programming and development, network communications, and systems analysis.

In this role, you will:

• Lead and develop a team of network engineers providing advanced troubleshooting and escalation support
• Establish clear priorities, operating cadence, and accountability across the tools and Priority Support teams
• Mentor and guide engineers to build deep technical capability and operational excellence
• Provide leadership during Major Incident bridges, ensuring clear technical direction, timely updates, and rapid resolution
• Act as the senior escalation point for high severity network issues impacting critical services
• Ensure strong post-incident reviews, root cause analysis, and corrective action tracking
• Oversee troubleshooting and resolution of complex issues across:
  • Routing, switching, firewalls
  • Load balancers (F5), proxies, SD WAN
• Drive deep analysis using packet capture and observability tools such as Sniffer and Infinistream​
• Identify patterns in incident and change-related issues to drive systemic improvements
• Improve operational discipline across change management, break-fix, and restoration activities
• Drive reduction in recurring incidents through collaboration with engineering and architecture teams
• Partner with Network Engineering, Architecture, Service Management, and other technology towers
• Engage vendors and TAC organizations to escalate and resolve complex issues
• Serve as a trusted partner to stakeholders by aligning on priorities and delivering outcomes
• Oversee emergency break-fix changes and ensure adherence to enterprise change management processes
• Provide operational input into engineering initiatives and infrastructure improvements
• Ensure documentation, timelines, and reporting meet enterprise standards
• Lead a follow-the-sun support model, including on-call rotations and after-hours escalation coverage
• Ensure consistent support for critical platforms and priority customers
• Strong analytical mindset with focus on rapid, accurate problem resolution
• Ability to lead calmly during major incidents and crisis situations
• Strong communication skills across both technical and executive audiences Proven ability to build partnerships across engineering, operations, and vendors
• Commitment to continuous improvement, operational excellence, and risk reduction
• Strong documentation and reporting discipline

Required Qualifications:

• 5+ years of Network Engineering experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
• 2+ years of Leadership experience
• Experience in Network Engineering, or equivalent demonstrated through one or a combination of the following: work experience, training, education
• Leadership experience
• Demonstrate experience in Network Operations, Priority Support, or equivalent experience
• Proven ability to lead teams and drive resolution of complex network issues in large-scale environments

Desired Qualifications:

• 5+ years of experience in network operations or advanced support roles

• Strong knowledge of Routing and switching protocols (OSPF, BGP)Layer 2–4 networking, IP subnetting, QoS, MPLS, SD WAN

• Hands-on experience with enterprise platforms: Cisco routers and switches Firewalls (Cisco/Checkpoint)Load balancers (F5)Proxy infrastructure

• Experience troubleshooting high-impact incidents under time pressure

• Strong vendor management and escalation handling experience

• Familiarity with automation and scripting (Ansible, Python)

Job Expectations:

• Telecommuting is not an option for this position

• This position offers a hybrid work schedule

• Relocation assistance in not available for this position

• This position is not eligible for visa sponsorship

Posting End Date: 

*Job posting may come down early due to volume of applicants.

We Value Equal Opportunity

Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace.  Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.