Ecommerce Supervisor

Job Title: Ecommerce Supervisor

Location: 5100 Tice Street (Fort Myers, FL)

Employment Type: Full-Time / Hourly

Goodwill Southwest Florida is seeking a detail‑oriented and motivated Ecommerce Supervisor to assist the eCommerce management staff in the operation of the eCommerce Department. The eCommerce Supervisor will work in all areas of the eCommerce department and must be able to work both independently as well as within a team environment. The eCommerce Supervisor will perform various tasks to prepare and list items
online and fulfill orders.

Key Responsibilities:

• Responsible for meeting eCommerce department goals and supervision of eCommerce employees.
• Assist in training and evaluating performance of department employees.
• Meet or exceed daily productivity goals as assigned by eCommerce Manager.
• Meet or exceed quality standards of work produced.
• Accurately represent all items (including damages, imperfections, defects) through photographs, written/typed item descriptions and UPC scans.
• Performs routine tasks according to established processes and ensures documentation is properly filled out.
• Accurately package and prepare orders for shipment and local pick-ups.
• Provides excellent customer service to all internal and external customers.
• Fosters and demonstrates a positive team environment.
• Follow all Goodwill and department policies and procedures and safety regulations.
• Works flexible schedule based on the needs of the business.
• Other duties as assigned by supervisor.

Knowledge, Skills, and Abilities:

• Ability to clearly give directions and lead employees.
• Knowledge and experience using Microsoft Word, Excel and Outlook programs.
• Knowledge and ability to research information online, through multiple websites.
• Ability to type at least 40 words per minute.
• Ability to communicate effectively, both written and verbally.
• Ability to listen to and follow instructions.
• Ability to use good judgment and exercise patience and understanding.
• Ability to use basic math skills.
• Ability to stand for extended periods of time.
• Ability to ambulate independently, to stoop, bend, kneel, push and pull.
• Ability to read fine print/engraving and recognize colors.
• Ability to occasionally lift and/or move up to 40 pounds.
• Ability to occasionally work outdoors where temperatures and climate can fluctuate.

Qualifications:

• High school diploma or equivalent required.
• 1 year retail experience required, 3 years preferred.
• eBay, Amazon or other online marketplace experience preferred.

Why Goodwill?

• Mission-driven nonprofit organization
• Collaborative merchandising team
• Opportunity to impact multiple store locations across Southwest Florida

Benefits & Perks

• Medical, dental, vision insurance
• 403(b) retirement plan
• Paid time off (PTO) and paid holidays
• Employee Assistance Program
• Employee discounts
• Tuition Reimbursement