Senior Operations Processor

About this role:

At Wells Fargo, a Senior Operations Processor performs moderately complex operational and customer support activities, resolves escalated processing and service issues, and helps ensure quality and efficiency. You will use independent judgment, critical thinking, and data to identify trends, improve processes, and support operational goals. This role also partners with internal teams, provides procedural guidance to less experienced staff, and helps identify and escalate potential risks. The ideal candidate will have 2+ years of operations support experience with strong problem-solving, organizational, customer service, and collaboration skills.

In this role, you will:

• Complete moderately complex to complex operational and customer support initiatives from intake through resolution and closure
• Research and resolve escalated processing, transaction, data, or service issues by evaluating information and applying established procedures
• Use operational data and quality results to identify trends, root causes, and opportunities to improve process performance
• Provide subject matter guidance and interpretation of procedures to less experienced staff
• Contribute to implementation of new or revised processes, controls, and workflow practices within the functional area
• Apply independent judgment under limited supervision to medium risk work and longer-term deliverables
• Collaborate with peers, colleagues, managers, and internal customers to resolve issues and achieve service objectives
• Escalate material risks, control gaps, and exceptions in accordance with established requirements

Required Qualifications:

• 2+ years of operations support experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• Experience applying critical thinking, problem solving, and decision-making to operational issues and exceptions
• Ability to use data analysis and strategic thinking to identify trends, evaluate alternatives, and recommend operational improvements
• Experience supporting customer service delivery and using customer needs to inform operational decisions
• Knowledge of quality assurance practices and operational risk awareness
• Experience prioritizing work and organizing operational or administrative workflows
• Ability to collaborate effectively with colleagues and partners to achieve operational objectives
• Ability to maintain accountability and adapt effectively when managing changing operational priorities and challenges

Job Expectations:

• This position is not eligible for Visa sponsorship
• Willingness to work on-stie at stated location on the job opening
• This position offers a hybrid work schedule
• Relocation assistance is not available for this position
• Ability to work additional hours as needed

Posting Location:

• DES MOINES, IA
• 801 Walnut St
  DES MOINES, IA
• WEST DES MOINES, IA
• 800 S Jordan Creek Pkwy
  WEST DES MOINES, IA
  

Posting End Date: 

*Job posting may come down early due to volume of applicants.

We Value Equal Opportunity

Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace.  Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.

c. Please be prepared to provide accurate information and supporting documentation in connection with any lawful employment and education verification conducted by Wells Fargo.