Fixed Operations Manager – Automotive Dealership

Our client is seeking an experienced Fixed Operations Manager to lead its Service and Parts departments. The ideal candidate is a hands‑on, accountable leader with deep dealership fixed‑operations expertise, strong financial acumen, and a proven ability to improve profitability, productivity, customer satisfaction, and retention.

Onsite | No Visa Sponsorship | Relocation Assistance: Limited

Please Note: Candidates may currently or previously hold roles such as Fixed Operations Manager, Fixed Operations Director, Service Director, Service Manager, Parts Director, or similar senior Service/Parts leadership positions. Strong candidates demonstrate multi‑year ownership of fixed‑operations performance, KPI improvement, and team development.

Responsibilities:

• Oversee technician scheduling, workflow, staffing levels, and productivity.
• Lead, coach, and develop Service and Parts managers and department staff.
• Maintain high standards for customer service, quality, safety, and compliance.
• Support recruiting, hiring, training, and retention of fixed‑operations personnel.
• Address escalated customer concerns and maintain strong customer relationships.
• Set departmental goals and hold teams accountable for achieving performance targets.
• Analyze operational and financial reports to identify trends and opportunities for improvement.
• Collaborate with dealership leadership and other departments to support overall business goals.
• Manage budgets, expenses, inventory, payroll, and overall financial results for fixed operations.
• Develop and implement strategies to increase fixed‑operations profitability, productivity, and customer‑pay revenue.
• Oversee daily operations of the Service and Parts departments, ensuring strong performance and customer satisfaction.
• Ensure proper processes for repair orders, warranty administration, parts handling, labor documentation, and customer communication.
• Monitor and manage KPIs including RO count, labor hours, effective labor rate, parts sales, gross profit, technician productivity, and service retention.

Qualifications (Must-Haves)

• All education levels will be considered.
• Valid driver's license and acceptable driving record.
• 7–10+ years of automotive dealership fixed‑operations experience.
• Strong customer‑service, communication, and problem‑solving skills.
• Prior management experience overseeing Service and/or Parts operations.
• Ability to hold teams accountable while maintaining a positive work environment.
• Ability to analyze financial and operational reports and make data‑driven decisions.
• Proven leadership skills with experience managing managers and department personnel.
• Strong understanding of dealership fixed‑operations processes, KPIs, and financial performance.
• Demonstrated ability to improve profitability, productivity, retention, and customer satisfaction.