Senior Security Response & Emergency Representative

About this role:

Wells Fargo is seeking a Senior Security Response & Emergency Representative Corporate Security Operations. Learn more about career areas and business divisions at www.wellsfargojobs.com.

In this role, you will:

• Monitor, process, and troubleshoot time-sensitive and complex life or safety, robbery, burglary, and other alarm issues that are routed to the Security Response Center in accordance with Wells Fargo security procedures
• Collaborate with other staff in Security Response Center to handle response to incidents
• Provide feedback and present ideas for improving or implementing processes and tools within Corporate Security area impact
• Perform complex security, operational, and customer support tasks
• Identify, troubleshoot, and analyze false alarm issues to reduce fines
• Lead projects, conduct training, and serve as escalation point to assist analysts
• Provide subject matter expertise and interpretation of procedures to less experienced staff
• Interact with immediate team on basic information, plus internal and external customers, Security Response Center Analysts, and vendors

Required Qualifications:

• 2+ years of private security, banking or corporate security support experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• Leadership experience
• Experience handling multiple incoming lines and multi-tasking phone calls with alarm systems
• Working knowledge of Sureview Application and DMP Monitoring Systems
• Basic knowledge and understanding of emergency procedures and handling emergency situations
• Previous security-related experience.
• Experience in crisis management communications
• Ability to prioritize work, meet deadlines, achieve goals, and work under pressure in a dynamic and complex environment
• Ability to provide strong customer service while actively listening and responding in an appropriate manner
• Excellent verbal, written, and interpersonal communication skills
• Knowledge and understanding of Physical security systems configuration and troubleshooting/diagnostics physical security hardware
• Solid critical thinking skills

Job Expectations:

• Flexibility to work in a 24/7 environment, including weekends and holidays
• Physical presence at the assigned Security Response Center is required and each employe in this role must work onsite at the location posted or other assigned office

Location: 1525 W W T Harris Blvd. Charlotte, NC 28262-8522

Overnight Schedule: 11PM - 7:30AM with a required weekend day

Posting End Date: 

*Job posting may come down early due to volume of applicants.

We Value Equal Opportunity

Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace.  Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.