Lead Project Manager – Fraud & Claims Management (FCM) Claims Modernization

About this role:

Wells Fargo is seeking a Lead Project Manager to support strategic Fraud & Claims Management (FCM) transformation initiatives focused on modernizing critical claims processing capabilities and enabling future digital and AI-driven experiences. This role will provide end-to-end project management leadership across complex, cross-functional initiatives involving business, technology, operations, risk, compliance, and governance stakeholders. The successful candidate will drive execution of large-scale platform transformation efforts that improve customer experience, simplify operations, and establish foundational capabilities for future innovation.

The Lead Project Manager will serve as a trusted delivery leader responsible for driving complex, cross-functional programs from initiation through implementation, ensuring executive visibility, governance compliance, stakeholder alignment, and successful achievement of business outcomes.

In this role, you will:

• Lead delivery execution for large-scale fraud and claims transformation initiatives.

• Develop and maintain integrated project plans, milestones, dependencies, and delivery schedules.

• Manage project risks, issues, assumptions, action items, and dependency resolution activities.

• Coordinate execution across business, technology, operations, risk, compliance, and governance partners.

• Facilitate stakeholder discussions, decisions, and alignment across multiple organizations.

• Drive project governance activities, including executive reporting, status updates, and escalation management.

• Support implementation planning, business readiness, testing coordination, and deployment activities.

• Monitor project progress against commitments and proactively address delivery risks.

• Develop executive-ready presentations, communications, and reporting materials.

• Ensure adherence to Wells Fargo delivery, governance, risk management, and policy requirements.

• Establish accountability structures and action plans that promote execution discipline across workstreams.

Required Qualifications:

• 5+ years of Project Management, Program Management, Strategic Planning, or related experience demonstrated through work experience, training, military experience, or education.

Desired Qualifications

• Experience leading large-scale, cross-functional business and technology initiatives.

• Experience managing executive communications, stakeholder engagement, and governance processes.

• Experience with risk, issue, and dependency management within complex delivery environments.

• Experience developing integrated project plans and driving accountability across multiple teams

• .Experience supporting fraud, claims, financial services, operations, or technology organizations.

• Strong understanding of Agile, Scrum, Kanban, and modern product operating models.

• Experience using Agile delivery tools such as Jira, Confluence, or similar platforms.

• Experience supporting large-scale platform modernization, migration, or transformation programs.

• Experience delivering initiatives involving customer servicing, workflow, case management, or operational platforms.

• Strong executive communication and presentation skills.

• Experience working within highly regulated financial services environments.

• Demonstrated ability to influence stakeholders and drive execution without direct authority.

• Experience coordinating implementation, readiness, testing, and deployment activities across multiple organizations.

Location:

Chandler AZ , Charlotte NC

Job Expectations:

Hybrid Schedule – 3 days in the office, 2 remote

Posting End Date: 

*Job posting may come down early due to volume of applicants.

We Value Equal Opportunity

Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace.  Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.