Fraud & Claims Operations Consultant

Why Wells Fargo

Are you looking for more? Find it here. At Wells Fargo, we're more than a financial services leader – we’re a global trailblazer committed to driving innovation, empowering communities, and helping our customers succeed. We believe that a meaningful career is much more than just a job – it’s about finding all of the elements to help you thrive, in one place.

Living the Well Life means you’re supported in life, not just work. It means having robust benefits, competitive compensation, and programs designed to help you find work-life balance and well-being. You’ll be rewarded for investing in your community, celebrated for being your authentic self, and empowered to grow. Join us!

About this role:

Wells Fargo is seeking a Fraud Consultant within Fraud and Claims Operations to support the Commercial & Corporate Banking Payments Fraud organization.  Fraud Prevention Intelligence Consultants review wire transfers, ACH transactions, Instant Payments and account compromise events across multiple channels to mitigate fraud risks for Commercial and Corporate clients.

In this role, you will:

• Conduct investigative research and root cause analysis on fraud events, claims, policy violations, and other high-risk situations impacting commercial clients.
• Review and analyze wire transfer activity, ACH transactions, payroll payments, and account history to identify suspicious patterns and potential fraud.
• Detect trends, anomalies, and emerging fraud schemes through detailed examination of transactional and relationship data.
• Investigate incidents involving account compromise, cyber fraud, and payment fraud affecting commercial customers.
• Provide recommendations to mitigate fraud risks, strengthen controls, and improve business processes and procedures.
• Collaborate with partners across Fraud & Claims Operations, Treasury Management, Legal, Risk, Compliance, and other business groups.
• Support fraud prevention initiatives through research, analysis, and continuous improvement efforts.
• Exercise independent judgment while managing investigations and contributing to fraud strategy development.

Required Qualifications:

• 2+ years of Fraud, Investigations of Fraud, Claim Transactions or Policy Violations, Risk Management, or Compliance experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• Experience supporting Treasury Management products and services for commercial and corporate clients.
• Knowledge of commercial payment processing, including ACH transactions, wire transfers, and large-value payment activity.
• Experience reviewing and researching commercial account activity, transaction history, and payment exceptions.
• Experience with payroll processing, including large batch payroll files and ACH payroll transactions.
• Understanding of fraud risks associated with commercial payments, account compromise, business email compromise (BEC), and cyber-enabled fraud.
• Experience conducting investigations involving wire fraud, ACH fraud, account takeover, payment fraud, or unauthorized transactions.
• Ability to identify suspicious activity, fraud patterns, trends, and anomalies across transactions and customer relationships.
• Strong analytical, investigative, and problem-solving skills with a high level of attention to detail.
• Strong research, documentation, and case management skills.
• Experience collaborating with business partners, operational teams, and risk stakeholders to resolve complex fraud matters.
• Experience with fraud detection and case management tools such as Actimize, Hogan, ServiceView, or similar platforms.
• Familiarity with commercial banking clients, including middle-market, large corporate, and institutional customers

Job Expectations

• Schedule: Hours:  Monday-Friday  9:00 A.M. - 6:00 P.M. AZ Time PM (AZ time) with some flexibility
• Ability to work additional hours as needed
• Hybrid schedule: 3 days in-office and 2 days remote (based on listed location)
• This position is not eligible for visa sponsorship
• Relocation assistance is not available

Job Locations:

·        141278-NC-CIC Customer Information Ctr 1525 W W T Harris Blvd CHARLOTTE, NC 28262-8522

**Required location(s) listed above. **Relocation assistance is not available for this position

Posting End Date: 

*Job posting may come down early due to volume of applicants.

We Value Equal Opportunity

Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace.  Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.