Business Analyst

Summary

This incumbent serves as a Business Analyst within the Analytics Center of Excellence (COE), U.S. Consumer Product Safety Commission (CPSC). The Business Analyst drives modernization by transforming complex data and business needs into actionable insights and requirements. Through AI/ML innovation, cloud-native tools, and cross-functional collaboration, this role strengthens CPSC's analytical ecosystem and empowers data-driven decisions that protect consumers from product-related risks.

Duties

The position is officially titled Management and Program Analyst (Artificial Intelligence). The working/organizational title of this position is Business Analyst. The Business Analyst improves how CPSC operates by understanding business needs, analyzing data, and translating those needs into clear requirements for a variety of solutions (e.g., technology, automation, business process re-engineering, training, etc.). This position is responsible for establishing the requirements for complex technical initiatives that support the CPSC's mission and enterprise modernization goals. The Business Analyst collaborates with stakeholders to define a project's scope, technical and functional requirements, and success criteria. The Business Analyst will: Meet with stakeholders to learn goals, pain points, and current processes. Lead requirements gathering specifically for Artificial Intelligence (AI)/Machine Learning (ML)-enabled products, including model objectives, training data needs, performance thresholds, evaluation metrics, and human-in-the-loop requirements. This includes developing user stories, acceptance criteria, and process mapping. Develop functional and non-functional requirements for systems incorporating machine learning, natural language processing, or predictive analytics. Partner with data engineers, data scientists, IT specialists, and program managers to define data ingestion, labeling, feature engineering, and data quality requirements that support ML model development. Analyze data suitability for algorithmic use and identify data biases, gaps, or limitations. Support solution design: Work with product, engineering, and business partners to ensure proposed solutions will solve the problem. Participate in model documentation, reproducibility reviews, model cards, and versioning under agency AI governance processes. Ensure AI/ML solutions align with EO 14110 (Safe, Secure, Trustworthy AI), OMB M-24-10, GAO's AI Accountability Framework, and CPSC's data governance policies. Implement human-centered and values-driven AI design, incorporating transparency and responsible use principles. Facilitates stakeholder alignment through regular briefings, status updates, and decision-support materials. Prepares and presents project reports, risk assessments, and performance dashboards to ensure transparency and accountability. Monitor deployed AI/ML solutions for performance drift, data pipeline failures, bias reemergence, or security vulnerabilities. Assess organizational readiness for AI integration and lead stakeholder engagement to ensure alignment with mission needs. Identify business process changes required for safe and effective AI deployment, including training needs and change-management considerations. Perform additional duties as assigned in support of the CPSC's mission and operational objectives.

Requirements

Must be a U.S. Citizen. This is a Public Trust Position. Employment in this position requires a background investigation. If you are selected and cannot meet the criteria requirement for the pre-employment waiver and/or a favorable suitability determination within a reasonable period of time due to disclosed or undisclosed background issues, the employment offer may be withdrawn. If you are a male born after December 31, 1959, you must certify that you have registered with the Selective Service System or are exempt from having to do so under the Selective Service Law. Please see http://www.sss.gov for more information. Selectees will be required to complete a "Declaration of Federal Employment", (OF-306), prior to appointment and the appropriate background investigation forms to determine suitability for Federal employment. False statements or responses on these forms can jeopardize your employment opportunity and subject you to disciplinary action, including removal from Federal service. The selectee will be required to complete a Personal Identity Verification (PIV) process that requires two forms of identification from the I-9 Form. We will compare information provided on the I-9 Form to records available from the U.S. Department of Homeland Security. The system confirms employee's identity and eligibility to work in the United States. Learn more about E-Verify, including your rights and responsibilities. Depending on your status, this position may require serving a 1-year probationary period. As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the CPSC; whether your continued employment would advance organizational goals of the CPSC or the Government; and whether your continued employment would advance the efficiency of the Federal service. Upon completion of your probationary period your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.

Qualifications and evaluation

You will be evaluated based on how well you meet the qualifications listed in this vacancy announcement. Your qualifications will be evaluated based on your application materials (e.g., resume, supporting documents), your responses on the application questionnaire, and your responses to all assessments required for this position. You will be assessed on the following competencies (knowledge, skills, abilities, and other characteristics): Accountability Attention to Detail Customer Service Decision Making Flexibility Influencing/Negotiating Integrity/Honesty Interpersonal Skills Learning Reading Comprehension Reasoning Self-Management Stress Tolerance Teamwork The USA Hire Assessments includes a cut score based on the minimum level of required proficiency in these critical general competencies. You must meet or exceed the cut score to be considered. You will not be considered for the position if you score below the cut score or fail to complete the assessment. Overstating your qualifications and/or experience in your application materials or application questionnaire may result in your removal from consideration. Cheating on an assessment may also result in your removal from consideration. To preview the application questionnaire, click the following link: https://apply.usastaffing.gov/ViewQuestionnaire/13003482 After the vacancy closes, we will review your application package to determine if you meet the minimum qualifications for the position. If you meet the minimum qualifications, your resume and supporting documentation will then be reviewed. Your resume must contain sufficiently detailed information upon which to make a qualification determination. Please ensure that your resume contains specific information such as position titles, beginning and ending dates of employment for each position, average number of hours worked per week, salary, duties performed for each position, and if the position is/was in the Federal government, you should provide the position series and grade level/pay band. The best-qualified candidates will be identified for referral to the hiring manager and may be invited to an interview. Qualified candidates will be considered in accordance with the Office of Personnel Management Direct Hire Guidelines. RESUME: All applicants are required to submit a resume limited to two (2) pages (i.e., 1 page that is double-sided or 2 pages that are one-sided each) showing all relevant experience. CTAP/ICTAP candidates will be eligible for selection priority if it is determined that they have exceeded the minimum qualifications for the position by attaining at least a "well qualified" rating (Rating of at least 90 out of 100). Veterans' Preference does not apply to the direct hire recruitment procedures. Selections made under this notice will be processed as new appointments to the civil service. You may not be considered for the position if any part of the application is incomplete. Your application may not receive appropriate consideration without the required supporting documentation.

Education

This position does not have a mandatory education requirement. There is no substitution for specialized experience at this grade level.

Benefits

CPSC offers a comprehensive benefits package that includes: paid vacation, sick leave, 11 paid holidays per year, life and health insurance, Long Term Care insurance, dental and vision insurance, flexible spending account program, and retirement savings and investment plan similar to 401(k) (Thrift Savings Plan). CPSC also offers a broad array of work-life flexibilities and services to employees such as, flexible work schedules, transit subsidies, fitness center, and employee assistance and wellness programs.

How to apply

Please read the entire announcement and all the instructions before you begin an application. To apply and be considered for this position, you must complete all required questionnaires, assessments and submit all required documentation as specified in the How to Apply and Required Documents section. The complete application package must be submitted by 11:59 PM (ET) on the closing date of the announcement to receive consideration. The application process is as follows: Click the Apply Online button. Answer the questions presented in the application and attach all necessary supporting documentation. Click the Submit Application button prior to 11:59 PM (ET) on the announcement closing date. If you are required to complete any USA Hire Assessments, you will be notified after submitting your application. The notification will be provided in your application submission screen and via email. The notification will include your unique assessment access link to the USA Hire system and the completion deadline. Additionally, in USAJOBS you can click "Track this application" to return to your assessment completion notice. Access USA Hire using your unique assessment link. Access is granted through your USAJOBS login credentials. Review all instructions prior to beginning your assessments. You will have the opportunity to request a testing accommodation before beginning the assessments should you have a disability covered under the Rehabilitation Act of 1973 as amended. Set aside about two (2) hours to take the USA Hire Assessments; however, most applicants complete the assessments in less time. If you need to stop the assessments and continue later, you can re-use your unique assessment link. Your responses to the USA Hire Assessments will be reused for one year (in most cases) from the date you complete an assessment. If future applications you submit require completion of the same assessments, your responses will be automatically reused. Visit the USA Hire Applicant Resource Center for practice assessments and assessment preparation resources at https://support-usahire.opm.gov/hc/en-us. To update your application, including supporting documentation: During the announcement open period, return to your USAJOBS account, find your application record, and click Edit my application. This option will no longer be available once the announcement has closed. To view the announcement status or your application status: Visit https://help.usajobs.gov/how-to/application/status. Your application status page is where you can view your application status, USA Hire assessment completion status, and review your notifications sent by the hiring agency regarding your application. If you are having trouble with USAJOBS (searching for jobs, account password/profile issues, or Resume Builder): please visit the USAJOBS Help Center. If experiencing any difficulties with the online application process (anything after you have clicked the 'Continue to Agency Site' button): please email recruitapps@cpsc.gov between normal business hours (8:00 a.m. - 4:00 p.m. ET; except federal holidays). If receiving any kind of error message, please provide a screenshot or at a minimum, the error message text number.

Required documents

Your package must be complete and submitted in the manner specified in this section. Packages that are submitted in any other manner without prior approval from the agency point of contact will not be considered. A complete application includes: 1. Resume; 2. Completed USAHire Assessment(s); and 3. Submission of any required documents. Please note that if you do not provide all required information, as specified in this announcement, you may not be considered for this position (or may not receive the special consideration for which you may be eligible). Your resume must clearly demonstrate, in two pages or less, how your skills and experiences align with the "Qualifications" section and support your questionnaire responses. We cannot assume required experience based on your work or academic history. If your resume exceeds two pages, only the first two will be reviewed.You may use the USAJOBS Resume Builder or upload your own resume. If uploading, ensure it includes all required information and is organized so we can match the following to each position: Job title Employer name Employment dates (MM/DD/YYYY) Hours worked per week (full-time assumed; part-time prorated) Detailed duties, accomplishments, skills, responsibilities, and supervisory details (if applicable) Series and grade or equivalent (for federal positions, if applicable) Do not include a photograph or video of yourself, or any sensitive information (age, date of birth, marital status, social security number, etc.) on your resume or cover letter. We will not access web pages linked on your resume or cover letter to determine your qualifications. CTAP/ICTAP eligibles must annotate your questionnaire to reflect that you are applying as a CTAP/ICTAP eligible and you must submit appropriate documentation (such as: a copy of the agency notice, your most recent performance rating, and your most recent SF-50 noting current position, grade level, and duty location). Other documents identified in this announcement. All supplemental documents must be submitted electronically before the closing date of this vacancy announcement. You have two choices for submitting your supplemental documents: Download from your USAJOBS account; or Upload your file(s) Failure to submit required documents, based upon how you apply, may result in loss of consideration due to an incomplete application package. It is your responsibility to ensure all required documents have been submitted. Official documents are not required at the time of application, copies are sufficient. If selected, official documentation must be submitted prior to appointment.

Additional information

CPSC provides reasonable accommodations to applicants with disabilities on a case-by-case basis. If you need a reasonable accommodation for any part of the application or hiring process, please contact the Human Resources Specialist listed in this vacancy announcement. Reasonable Accommodation (RA) Requests: If you believe you have a disability (i.e., physical or mental), covered by the Rehabilitation Act of 1973 as amended that would interfere with completing the USA Hire Competency Based Assessments, you will be granted the opportunity to request a RA in your online application. Requests for RA for the USA Hire Competency Based Assessments and appropriate supporting documentation for RA must be received prior to starting the USA Hire CompetencyBased Assessments. Decisions on requests for RA are made on a case-by-case basis. If you meet the minimum qualifications of the position, after notification of the adjudication of your request, you will receive an email invitation to complete the USA Hire Competency Based Assessments, based on your adjudication decision. You must complete all assessments within 48 hours of receiving the URL to access the USA Hire Competency Based Assessments if you received the link after the close of the announcement. To determine if you need a RA, please review the Procedures for Requesting a Reasonable Accommodation for Online Assessments. (https://appsupport-usastaffing.opm.gov/hc/en-us/sections/45063131363475-Reasonable-Accommodation-Information). Payment of relocation expenses is NOT authorized. All the information you provide will be verified by a review of the work experience and/or education as shown on your application, by checking references and through other means, such as the interview process. Any exaggeration of your experience, false statements, or attempts to conceal information may be grounds for not hiring you or for firing you after you begin work. Additional selections may be made through this vacancy announcement. A selectee receiving a first appointment to the Federal Government (Civil Service) is entitled only to the lowest step of the grade for which selected. The display of a salary range on this vacancy shall not be construed as granting an entitlement to a higher rate of pay. As a condition of employment, the selectee must reside in the local commuting area of the duty station listed in this announcement. Proof of residence may be required. Must meet the criteria requirement for the pre-employment waiver and/or a favorable suitability determination within a reasonable period of time, otherwise the employment offer may be withdrawn. CPSC headquarters employees (Bethesda, MD) will be relocating to 441 G Street NW, Washington, DC. This position will transition to the new location upon completion of the move. The transition is expected to be completed by the end of 2026. Applicants should be aware that acceptance of this position includes the requirement to report to the new location once the relocation is finalized.